jethro3
Level 1: Cadet

new telstra app

The new app doesn't show in the Google play store on my Samsung S5.

Is that because my S5 OS needs upgrading?

I dont want to risk updating the OS unless I know its going to fix the problem.

Do apps generally not show up on Google play store if they are not compatible with the OS of the device?

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2 REPLIES 2
TommyR
Support Team
Support Team

Re: new telstra app

Hi Jethro. 

The current version of the Telstra App requires Android 5.1 and up to work. If your device is not running this, then you will not be able to install or use the My Telstra App. 

 

- Tom

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TommyR
Support Team
Support Team

Re: new telstra app

Hi Jethro3. 

 

Just checking into see if you need a further hand?

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