Niceber1
Level 1: Cadet

Telstra 24/7 app

When logged into my telstra 24/7 app I then get a message saying:-

 

"Portal Unavailable

Are you using a digital certificate to login?"

 

I made apayment 5 days ago and it has not been accredited to my account according to the app.   I have made the payment the same way for years and suddenly It's not being credited to my account through the app and nor can I access anything to do with my account other than previous bills.

 

Also, when I log into telstra on my computer, I get this message:-

 

"Your account details can’t be displayed. Have a business account? You can try signing into Your Telstra Tools to access your account."

 

What's going on?   Why is there no details of my account?     

 

How do I fix this please

 

 

Niceber1

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Telstra 24/7 app

The fact that you are experiencing issues via my Telstra on the app and the website, could indicate something amiss at as system level.

I suggest that you contact Telstra Support.


You can also leave feedback directly for the My Telstra team.

iPat91
Support Team
Support Team

Re: Telstra 24/7 app

Do you have the same issue when you use a desktop or a web browser?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit