JadeMack
Level 1: Cadet

Telstra APP and website Direct debit management not working or 404 error

I am not sure what is happening but I cannot get into change my direct debit details in the Telstra APP (long load into a message of "Something went wrong") or on the telstra Website (all links to manage direct debit come up with a 404 error. Does anyone know what is happening here?.

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2 REPLIES 2
AJS83
Level 1: Cadet

Re: Telstra APP and website Direct debit management not working or 404 error

Following. Same thing happening to me for the last 3 days.

JessicaCL
Support Team
Support Team

Re: Telstra APP and website Direct debit management not working or 404 error

Hello, if this issue is still happening, if you are able to access the Get Help section of the My Telstra app, send our team a message there and we'll get it sorted.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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