Cheyp
Level 1: Cadet

Telstra COVID Support Melbourne

25gb coronavirus offer for Melbourne metro area and Mitchell Shire


Hi, 

I am looking to take up this offer and cannot find where on the app to apply? 
I have contacted the chat function and looked on the “my services” tab per the post and cannot find it. It says it is available from July 15th- August 31st so I am in the correct time frame. I have deleted the app 3 time’s still with no luck. 

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1 REPLY 1
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

i @Re: Telstra COVID Support Melbourne

Hi @Cheyp 

 

There seems to be a glitch with some customers not seeing it through the app.

 

You will need to contact support.

 

Due to the temporary COVID-19 support issues, it is best at this time to chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Note: If Codi (Chat system) keeps going around in circles type "Talk to a consultant"

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

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