APJ818
Level 1: Cadet

Time delay in uploading prepaid number into “MyAccount”

Is anyone aware why it takes so long to upload a pre paid number into myAccount.

I have been waiting 76 days for the number to be uploaded

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8 REPLIES 8
TommyR
Support Team
Support Team

Re: Time delay in uploading prepaid number into “MyAccount”

Hi APJ818. Should not be taking that long. 
 

I'd recommend you lodge a fault with our My Telstra App/My Account support team here https://tel.st/tfedg. They will follow up with you so we can get this working.

- Tom

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Dowser
Level 21: Augmented
Level 21: Augmented

Re: Time delay in uploading prepaid number into “MyAccount”

How did you request that the service be added to your Telstra ID?.

APJ818
Level 1: Cadet

Re: Time delay in uploading prepaid number into “MyAccount”

Hello , i contacted Telstra via the app, on the page that lists all of my pre paids

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Time delay in uploading prepaid number into “MyAccount”

Did you get in contact with the App/My Account team as recommended above by Tom?.

APJ818
Level 1: Cadet

Re: Time delay in uploading prepaid number into “MyAccount”

Thank you 

I did contact the support team as suggested. 

At this stage still no joy and the number is still not there

 

PoppySean
Support Team
Support Team

Re: Time delay in uploading prepaid number into “MyAccount”

Were you given a reference number by the support team?

 

-Sean

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Dowser
Level 21: Augmented
Level 21: Augmented

Re: Time delay in uploading prepaid number into “MyAccount”

Try going to the Telstra homepage > Sign in > My Telstra  > See your services > Can’t see one of your services?. Get help.

PoppySean
Support Team
Support Team

Re: Time delay in uploading prepaid number into “MyAccount”

Hi Dowser I'd recommend having a chat to our messaging team here  https://tel.st/qhrwd they'll be able to escalate this matter and get it resolved for you.

 

-Sean

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