MikeAl
Level 1: Cadet

unable to log into My Telstra app

I click the sign in or register button. enter my username and password and hit Sign In and it goes to a blank screen and nothing further.

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3 REPLIES 3
SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: unable to log into My Telstra app

Are you able to log in to your My Account via a browser at https://www.my.telstra.com.au/myaccount/home  and can you log in to Webmail?  Do you use the same credentials to sin in as with My Telstra app?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
MikeAl
Level 1: Cadet

Re: unable to log into My Telstra app

yes I can log in from my PC using the same username/password. it's just the app.

SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: unable to log into My Telstra app

You could try clearing the data and cache for the app, or uninstall and then download and re-install..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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