Tazziegirl
Level 1: Cadet

Cant watch live

Every time I try to watch the netball live, it asks me to sign in. So I sign in and when I go to watch the netball it signs me out and asks for me to sign in again. It's ridiculous 

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1 REPLY 1
Kjorg
Community Manager Community Manager
Community Manager

Re: Cant watch live

Hi @Tazziegirl

 

Thank you for your post, my apologies for any issues you're experiencing with the Netball Live App. 

 

Are you a Telstra Mobile customer or did you purchase a subscription from Google Play/Apple? 

 

I would first recommend uninstalling and reinstallng the Netball app. 

 

If you are a Telstra Mobile customer, ensure you are connected to the Telstra 4G network before opening the app after reinstalling.

When opening the app it will recognise that you are a Telstra customer via the 4G network and automatically redeem your free subscription, you should not need to sign in as long as you are connected to 4G not Wi-Fi. 

 

If you purchased your subscription via your chosen app store, you will need to select 'buy or restore a subscription' after reinstalling the app. 

There will then be a button to restore your subscription, and the app will communicate with the app store to confirm.

 

If you're still having the same issues accessing your subscription, please let us know. 

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