Level 1: Cadet

Live pass log in says i don't have a service but I do!

Try to log into watch the netball live using my Telstra ID nd the log in doesn't work as it says i don't have any services, but i do! Can anyone help??

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Community Manager

Re: Live pass log in says i don't have a service but I do!

Hi @Justwanna-watch


Thank you for your post, my apologies for any issues you're experiencing with the Netball Live App. 


I would first recommend turning off Wi-Fi and redeeming via the 4G Mobile Network instead of signing in with your TelstraID.


Please uninstall/reinstall the Netball Live app

Before reopening the app, ensure you are connected to 4G instead of Wi-Fi and the Netball Live app will recognise your Telstra service and automatically redeem the live pass. 


If you're still experiencing the same issue redeeming your live pass, please let us know the below device details 

What type of device are you using? (mobile/tablet, make/model etc) 

What version of iOS or Android is your device running? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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