sm12345
Level 2: Rookie

Netball app does not chromecast correctly anymore

The Netball Live app used to work fine for me. Now when I try and cast from the app on my phone to the tv, it seems to cast about 1 minute of clips from a different game instead of playing the game I have selected. I have tried clicking on different replays and the same seems to happen. Please could you help?

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7 REPLIES 7
sm12345
Level 2: Rookie

Re: Netball app does not chromecast correctly anymore

To add, I have just tried deleting the app and reinstalling and now when I cast I just get a blank screen 

aaron_h
Community Manager Community Manager
Community Manager

Re: Netball app does not chromecast correctly anymore

Hello @sm12345,

 

Thanks for your message, apologies for any issues casting the Netball Live App.

 

We have done some testing and cannot replicate the issue with casting.

Can we please collect your device details and check what troubleshooting

has been attempted?

 

Have you tested casting other content like YouTube?

Is it all videos that have this issue?

Can you cast a live match when a match is being played?

Have you tried casting from another device, or to another Chromecast (if possible).

After you reinstalled the app, did you provide all of the requested permissions?

 

Please let us know how you go, sometimes issues only impact certain devices so we

need details so we can test further, should be in settings>general>about for iOS or

settings>about for Android.

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sm12345
Level 2: Rookie

Re: Netball app does not chromecast correctly anymore

Hi. Thank you for looking into this. I am casting from an iPhone XR to a Sony tv. I don’t have the app on any other devices to test casting from. I tried again and it has gone back to casting 45 seconds of a giants vs firebirds game all the time. I am trying round 4 games at moment. I am in uk so don’t watch the matches live. I have tested casting you tube and it works fine. 

aaron_h
Community Manager Community Manager
Community Manager

Re: Netball app does not chromecast correctly anymore

Hello @sm12345,

 

Thanks for providing further details.

 

I have forwarded the information onto the tech team to investigate.

 

Does the Sony TV have built in casting or is there a Chromecast connected

to the TV?

Which version of iOS is your iPhone running? Should be in settings>general>about. 

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sm12345
Level 2: Rookie

Re: Netball app does not chromecast correctly anymore

The tv has built in chromecast. The iOS version is 14.6. Thank you

aaron_h
Community Manager Community Manager
Community Manager

Re: Netball app does not chromecast correctly anymore

Hello @sm12345,

 

Thanks for letting us know.

 

The tech support team were able to locate the cause of the fault

and have now fixed it, thank you for the detailed explanation it did

help them locate the issue.

 

Please let us know if there are any further questions or concerns

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines
sm12345
Level 2: Rookie

Re: Netball app does not chromecast correctly anymore

Thanks a lot for fixing

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