Xena2
Level 1: Cadet

Netball live app not working

I have also tried to renew my subscription. Have done everything suggested and just keeps taking me back to 'I am a telstra customer' screen. Really annoying going round in circles. I have been a Telstra customer for years. Really expect better. 

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2 REPLIES 2
Kjorg
Community Manager Community Manager
Community Manager

Re: Netball live app not working

Hi @Xena2

 

Thank you for your post, my apologies for any issues you're experiencing with the Netball Live App. 

 

Are you connected to Wi-Fi or the 4G Mobile network? If connected to Wi-Fi, please turn this off. 

 

Please uninstall/reinstall the Netball Live app

Before reopening the app, ensure you are connected to 4G instead of Wi-Fi and the Netball Live app will recognise your Telstra service and automatically redeem the live pass. 

 

If you're still experiencing the same issue redeeming your live pass, please let us know the below device details 

What type of device are you using? (mobile/tablet, make/model etc) 

What version of iOS or Android is your device running? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Xena2
Level 1: Cadet

Re: Netball live app not working

Thank you that seems to have worked for now. Tried that a few times last night with no luck but seems to have done the job. 👏👏

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