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Level 2: Rookie

Not able to cast matches

I'm trying to watch games on my TV as I have done in the past but it seems the casting button/function has been removed. Any idea what the go is with this?

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7 REPLIES 7
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Support Team
Support Team

Re: Not able to cast matches

Hello @Joshx5,

 

Apologies for any issues with the Netball Live App.

 

During the off-season the Netball Live App has had a complete rebuild with a new

App developer.

 

One of the last functions to add back in is Chromecast support, this is the most technical

feature to implement. The original timeline had Chromecast support returning prior

to the commencement of next season.

 

Could you please provide the details of the device you are wanting to cast from, and

what device you are casting to?

 

Apple TV should be supported, it is only Chromecast that is currently impacted.

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Level 2: Rookie

Re: Not able to cast matches

@aaron_h 

Its from android to Chromecast. So with the information above that would explain why. 

 

Have you a rough timeline when this function will return? 

 

I know it it might be hard will all the disruptions of COVID-19

 

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Support Team
Support Team

Re: Not able to cast matches

Hello @Joshx5,

 

Thanks for those details.

 

I have reached out to the tech support team for an update, once I hear more I will let you know.

Do you happen to have a Telstra TV? 

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Level 2: Rookie

Re: Not able to cast matches

@aaron_h 

No I don't 

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Support Team
Support Team

Re: Not able to cast matches

Hello @Joshx5,

 

I did get an update back from the support team.

 

We are targeting a release over the coming fortnight, and will provide

further update should this change.

 

In the mean time there is also Netball in the 9Now App, from what I can see casting is supported there.

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Level 2: Rookie

Re: Not able to cast matches

Perfect thanks for the follow up and looking into the matter @aaron_h 

👍

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Support Team
Support Team

Re: Not able to cast matches

Hello @Joshx5,

 

Just confirming that support has now been enabled for casting via Chromecast in

the Netball Live App.

 

Please ensure you have updated to the latest version.

 

 

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