Level 1: Cadet

Not happy Jan

Not able to watch Suncorp netball games. I am a Telstra customer and co have established this numerous times and I finally got the ball to go round and watch it live, but that was all. And now I can't even get back there to watch a replay.

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Community Manager Community Manager
Community Manager

Re: Not happy Jan

Hi @Tmjohn


Thank you for your post, my apologies for any issues you're experiencing with the Netball Live App. 


Please uninstall/reinstall the Netball Live app

Before reopening the app, ensure you are connected to 4G instead of Wi-Fi and the Netball Live app will recognise your Telstra service and automatically redeem the live pass. 


If you're still experiencing the same issue redeeming your live pass, please let us know the below device details 

What type of device are you using? (mobile/tablet, make/model etc) 

What version of iOS or Android is your device running? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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