Emily0
Level 2: Rookie

Not working

Why is the Telstra customer subscription to the netball not working?

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3 REPLIES 3
Zozo1990
Level 1: Cadet

Re: Not working

Also having trouble. Keeps saying account error and I cannot watch the games

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Not working

You are going to need to provide some information for troubleshooting.

  • Location (country)
  • On Telstra Mobile, or using wifi network?
  • Phone Model and Android/iOS version?
  • Netball Live app version?
  • Error message being received?

Note: it's working for me in Australia on the Telstra 4G network using a Samsung Galaxy Note 10+5G running Android 11 (N976BXXU6ETLF) with Netball Live version 2.9.1

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Kjorg
Community Manager Community Manager
Community Manager

Re: Not working

Hi @Emily0 @Zozo1990

 

Thank you for your post. 

Have you uninstalled and reinstalled the Netball Live App to ensure it is running the lastest mandatory update? 

 

If this doesn't assist - please provide the details requested by @Jupiter and we can investigate further. 

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