Netball21aus
Level 2: Rookie

Subscription renewal issue

My subscription expired on 12/8 there is a pending zero payment on my credit card account but no money has been requested as a payment and I cannot therefore access the match videos. Is it possible to contact someone who can help me?

 

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Kjorg
Community Manager Community Manager
Community Manager

Re: Subscription renewal issue

Hi @Netball21aus

 

Thank you for your post, apologies for any issues you're experiencing with your Netball Live subscription. 

This shouldn't have happened, the tech team have requested some further info so they can investigate further.

 

I've sent you a private message to grab this info. 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

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