Pen4
Level 1: Cadet

Unable to watch Suncorp Netball Round 9 replays

Hi Team,

 

There is a glitch in the round 9 Netball replays. None can be viewed from the Watch Replays link (or any other location). Black screen with swirling netball displays for about 1-2 seconds then the app closes. 

I have rebooted my iPad, deleted app and reinstalled, logged back in as a Telstra customer and still the problem persists.

 

Appreciate your assistance to fix this. 

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6 REPLIES 6
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Unable to watch Suncorp Netball Round 9 replays

It is a known problem. The developers are working on a fix.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
aaron_h
Community Manager Community Manager
Community Manager

Re: Unable to watch Suncorp Netball Round 9 replays

Hello @Pen4,

 

Sorry to see this.

 

We have had similar reports from the community and have just

released an app update in the App Store to fix the issue impacting

iOS devices.

 

Keep an eye out for the update in the App Store, if there are any further

issues or questions please let us know.

 

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Racael
Level 2: Rookie

Re: Unable to watch Suncorp Netball Round 9 replays

Still not showing an update for the app, but will keep checking

Bek28
Level 1: Cadet

Re: Unable to watch Suncorp Netball Round 9 replays

STILL HAPPENING!

 

Been trying to watch a replay since yesterday. 
just shuts app down. Pay a subscription to watch these live or just after and have had nothing but trouble then I find out scores from other ppl so annoying 

Bek28
Level 1: Cadet

Re: Unable to watch Suncorp Netball Round 9 replays

Still doing same thing weeks later

Kjorg
Community Manager Community Manager
Community Manager

Re: Unable to watch Suncorp Netball Round 9 replays

Hi @Bek28

 

Thanks for your post.

This issue was resolved on 8th July with an update to the Netball Live App. 

 

Have you uninstalled and reinstalled to see if this assists? 

What device are you using to access the app? (mobile/tablet, make/model etc)

What version of iOS or Android is your device running? 

Are you having the same issue on both Wi-Fi and mobile data? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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