Account Suspended LATAM

[Obruni]

I had my phone stolen in Latam, I have a new SIM, but don't have a handset as I am waiting have a flight home

Telstra has suspended my mobile as a result of not using it

Anyone know how I get my account unsuspended as I wait to head home

I cannot find a number to call, a chatbot, a email etc etc

Or do I just move to Vodafone?

[Jupiter]

Difficult to get in contact as you usually have to use the My Telstra app on a mobile phone to make contact.

The number from overseas is +61 439 125 109 (free from a Telstra phone)

Note: if it was a Prepaid service then the phone won't work overseas at the moment as International Roaming was removed from Telstra Prepaid services in October and won't be back until mid-2021.

[Obruni]

Hi Jupiter

No it is post pay, I tried the phone number, I was on it for 45 minutes and still had not gotten through to anyone

Unsure if there is an email or a different method of contact (using a local phone to call Telstra Australia runs at close to $5 a minute so when they don't answer .......)

[Jupiter]

You could try sending a message to the Telstra Facebook or Twitter accounts. They may be able to assist. There is no email contact available.

If you can connect your mobile to a wifi network, then you could send a message using the My Telstra app (blue icon, bottom right of Get Help screen). It can take a few hours to get a response, so you would need to keep it connected to the wifi.

I haven't heard of Telstra suspending an account because it hasn't been used. Usually it's only because the bill hasn't been paid.