Level 1: Cadet

Activate Prepaid how long waiting

Hello, We make a roundtrip in Australia and I read that Telstra is a good provider. So yesterday we bought a Sim-card and a ticket for 20 AUD balance.
However, after activating the SIM-card, we quickly got an e-mail that the sim is activated but we do nog see the network of Telstra on our cell phone. It is not a smart phone just a Nokia cell phone new model. How can that be? Does it need more time to activate? Because we already received the e-mail that it is activated. Thank you in advance. Kind regards,


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Level 25: The Singularity
Level 25: The Singularity

Re: Activate Prepaid how long waiting

It shouldn't take more than 4 hours normally, but it could also be your handset. Which model Nokia is it? To work on the Telstra network it needs to be capable of UMTS 850MHz.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

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