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Hanasdada
Level 1: Cadet

Hi Team, I have a few issues that you guys can hopefully work on and improve. 1. We have been without 4G services in our area (Carnegie, VIC) for over a week now. The issue is still on-going. When we spoke to the guys doing the upgrade on the 4G/5G  ...

Random-Guy
Level 1: Cadet

How can Telstra have so many planned outages all over Sydney when everybody is WFH? City, N/Syd, Hills, Parramatta.... What makes it worse is they say it is a 1week 'planned outage'? Crazy!

bicki08
Level 2: Rookie

We have just moved to our brand new house & I have an issue with the NBN ... If I plug my Telstra Gen 2 modem directly into NBN box in garage I get good wireless speed (35-48), with Uni-D1 light orange ... But when I move the modem to  connection soc ...

Dansbulldogs
Level 1: Cadet

Experiencing very poor mobile data speeds in Carnegie the last few days  unable to load Snapchat videos and Facebook videos are also very slow to load.   Also down to only 1 bar reception now aswell  are there works being completed nearby? I’ve lived ...

Jason761
Level 1: Cadet

does anyone know of any issues around the Torbanlea area in Queensland I am finding my reception low and data speeds extremely slow

KT06
Level 1: Cadet

So for the second time we have had to go back into Telstra to have the battery for our Netgear Nighthawk M1 replaced. The issue is the battery swells to a point where it opens up the back panel and looks like it will explode. Looking at various threa ...

LuisG
Level 1: Cadet

I just would like to know when Telstra people will fix the internet connections? I am just sick yo call or contact them every 2 days and going to Telstra shop to get a new modem, everytime when I spoke with them they just say that is a modem problem, ...

Tumbi
Level 1: Cadet

We are using a 4G modem and a high gain antenna, and am connected to a tower with a Cell ID of 134700084.  I have seen people match a cell ID to a tower, but I don;t know how they do it.  I can see the local towers on the ACMA site, but they don't in ...

teddyboy2014
Level 5: Eagle Eye

I cant get my mobile online, Its a Vodaphone pay as you go, am a Telstra internet customer. It is paired to the computer, and shows it as such, but cant get online fortelstra or anyone??

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

Flo6
Level 2: Rookie

I’m currently overseas in NZ and I seem to get charged more on my phone bill for having international day pass activated. If the day pass and roaming was turned off was it still possible to use the data from my actual plan or is there no point in pay ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Bun00001
Level 1: Cadet

I had barred sms incoming and outgoing. How do I remove this so I can send and receive sms

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

Random-Guy
Level 1: Cadet

How can Telstra have so many planned outages all over Sydney when everybody is WFH? City, N/Syd, Hills, Parramatta.... What makes it worse is they say it is a 1week 'planned outage'? Crazy!

bicki08
Level 2: Rookie

We have just moved to our brand new house & I have an issue with the NBN ... If I plug my Telstra Gen 2 modem directly into NBN box in garage I get good wireless speed (35-48), with Uni-D1 light orange ... But when I move the modem to  connection soc ...

Jason761
Level 1: Cadet

does anyone know of any issues around the Torbanlea area in Queensland I am finding my reception low and data speeds extremely slow

KT06
Level 1: Cadet

So for the second time we have had to go back into Telstra to have the battery for our Netgear Nighthawk M1 replaced. The issue is the battery swells to a point where it opens up the back panel and looks like it will explode. Looking at various threa ...

LuisG
Level 1: Cadet

I just would like to know when Telstra people will fix the internet connections? I am just sick yo call or contact them every 2 days and going to Telstra shop to get a new modem, everytime when I spoke with them they just say that is a modem problem, ...

Tumbi
Level 1: Cadet

We are using a 4G modem and a high gain antenna, and am connected to a tower with a Cell ID of 134700084.  I have seen people match a cell ID to a tower, but I don;t know how they do it.  I can see the local towers on the ACMA site, but they don't in ...

ckbh55
Level 1: Cadet

Hi my 4G Speeds where I live, Coorparoo 4151 is like 3mb/s download which is horrendous. Carina 5 Mins away and you get over a 100mb/s. There are no known outages or issues in my area so I'm not sure why it's so bad

PLK079
Level 1: Cadet

I live in a rural area....I get 2 to 3 bars of 4G service however download speeds during peak period range anywhere from 292kps to 3mps. It has been like that since we moved in 12 months ago. Perfectly fine before 7am in the morning and get enough to ...

BulimbaLocal
Level 1: Cadet

Broadband internet and Foxtel have been offline for the entire neighbourhood since Wednesday last week (13th May 2020) affected at least 50 homes we know of. technicians have approached multiple houses but not resolved this widespread adsl problem. l ...

wvccc
Level 1: Cadet

I think ever since the 5 g here in weetangera ACT has been switched on I no longer get 4g in my house. Is this a temporary thing ?  Thanks , James

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