I hope I'm posting this in the right place. So, I recently put in an international sim for roaming testing which I know disables 5G. I took the SIM out and restarted the phone and ever since then, I have not been able to get 5G connection. Solutions ...
When I place a call on my mobile (a personal account not linked to my business at all), it often displays my business name on the receiver's screen instead of my number. This is annoying as I don't want to show my business name. How do I stop this?
hi,i cant really use my mobile in or around my house. it's been like that for years, but it's starting to bug me now. as soon as i pull up outside the house calls drop out. same goes for my back yard. sometimes to use the phone i have to walk half a ...
3 years living part time in blackwater qld and the 4g,3g/hsdpa is unstable unusable and useless. Phone calls are possible but forget attempting to use your data here. The equipment needs significant upgrading to cope with the workforce and industry i ...
I am trying to move my number to a different provider. The provider requested a transfer but Telstra declined it. When I opened a chat with Telstra the did 1 hour to figure out what happened and then they told me "I solved the issue you can now go t ...
WIFI calling is not working on my Google Pixel 3a (updated to Android 11). By putting the same sim card in an iPhone 6 on the same wifi network, WIFI Calling works very well. The wifi calling switch is on in the Pixel 3a' settings. Is there any solut ...
It has taken 2 months for Telstra to switch my deal to prepaid from my current billing. It was supposed to be sorted via the online chat. A human never responds to me anymore 藍. Do people still work at Telstra?
Whilst driving to Perth and back over the Christmas break we noted that our mobiles (two iPhones & an iPad) were without signal most of the way, which is a great reduction in the service we always used to enjoy. Previous journeys have seen us with v ...
My Telstra Lite 2 (ZTE Z2315T) is a 4G VoLTE blue-tick phone that I bought to ensure I had the best coverage including in the country towns. VoLTE is showing at the top of the screen, yet when I am in a 4G-only area it say that "Your device does not h ...
I got a sms from Telstra stating that they are going to remove international roaming from pre-paid plans on October 13 2020. I live outside of Australia but have been using a long life plan so that I can still receive messages on my Australian number ...
Hi,All year my calls (mobile) friends calls, work calls in to internet voice rooms, generally many people get 'robotified' voices randomly during calls. Their voice slows down and becomes tinny and robotic sounding. It may revert back to normal somet ...
Hi, has anyone else had issues porting from Boost to Telstra pre or post paid services? Neither Telstra staff or the website are allowing the port to happen. The website is giving me the following..."To switch to Telstra Pre-Paid from Boost Mobile, ...
I have purchased a tester 4GX WiFi plus and cannot activate it. I try and activate it as a current Telstra user and nothing is happening.I've been working on it for 4 hr's and it is simply becoming ridiculous , especially that there is no Telstra tec ...
Hi to anyone that works at Telstra, I'll like to try and make someone aware of the poor service on Wellesley Island 4892 and let you know that you post market service is useless! Firstly with the service. I moved from Brisbane to Mornington Island a ...
Is anyone in penrith having problems with coverage since Christmas eve. my mobile is just getting enough to work but and my partners phone has nothing. We had a weak coverage before but now theres nothing. Even moving outside its still weak. But driv ...
Has anyone one else had major problems to the point they're left without an active phone service.Recieved a replacement phone via stay connectedFollowed the 24/7 transfer process which did not allow me to download the qr code profile.13 22 00 no help ...
I am very confused I can play my Telstra TV on one TV but not the other?? First TV plays all apps but second TV plays everything except 7Plus. I can go to 7Plus choice my TV series but when I go to play it. it flashes half a circle likes it is about ...
Up until a few days ago I could retrieve my mobile phone messages free of charge using the 1800 number from my prepaid mobile phone. For some reason Telstra have cut that off. The only available option is 101 which costs money or minutes depending ...
Have trouble accessing to port 8000 (batoi.swanndvr.net) on Telstra mobile network.There is no problem accessing to port 8000 with home wifi or other mobile networks (Optus & Telstra)
Hello I’m having problems with accessing my cctv remotely through the app on The Telstra network. I can access it through my wife’s phone on the Optus network and we have the same settings I’ve deleted the app several times to reset it but still no g ...
When I place a call on my mobile (a personal account not linked to my business at all), it often displays my business name on the receiver's screen instead of my number. This is annoying as I don't want to show my business name. How do I stop this?
My Telstra Lite 2 (ZTE Z2315T) is a 4G VoLTE blue-tick phone that I bought to ensure I had the best coverage including in the country towns. VoLTE is showing at the top of the screen, yet when I am in a 4G-only area it say that "Your device does not h ...
Hi there,in the last two days, every Telstra mobile I call has a 30 second time limit for me to leave a message (including mine and my wife's) - used to be 5 minutes - and, even worse, you get interrupted by someone telling you that you have 5 second ...
Hi. We are struggling to get my mum mobile sorted. She has alwyas been with telstra but due to financial issues we are moving her to belong $25 plan. Telstra emailed belong a few days ago to import her number which was very helpful. But when my siste ...
Hi - yesterday I ported my number over to Telstra. I am unable to place/receive calls over VoLTE or Voice over WiFi. I am using an iPhone XS Max and the settings have been set to allow both. See photos of my settings. I have tried the basic troublesh ...
I went to the Telstra store on Saturday and purchased a Telstra prepaid sim card.Staff initiated the Optus to Telstra porting process. It is end of day Monday now and my porting still hasn't gone through. When they checked my order at the store earl ...
I have a new iPhone 12 Pro Max, I'm right next to an active 5G tower, I get 4/4 bars on 5G, I've turned "5G On" and "Maximum 5G data usage" on my iPhone and I've turned off WiFi. I'm getting 5g off peak (3am) speeds of around 100-200/10-20Mbps I'm ge ...
I have Telstra prepaid Max, and will be in NZ for a few weeks. Previously I have used this in roaming in NZ without any problem using the "extra credit". Now I am confused, it looks like Telstra have simply cut roaming off altogether: https://crowdsu ...
My partner has a Pre-paid plan with Belong which uses the Telstra network but has been unable to make or receive phone calls Is our Telstra installed Stationary repeater the reason why?
We are in Melbourne. So we are in lock-down at the moment, spending >23 hours a day at home.We are 350m from the Telstra tower.We get 2-3 bars in 4G,4 bars in 3G. Thursday August 27 - both mobile phones are able to make and receive calls while in the h ...
Hi! I'm overseas and I'm thinking about buying a new phone (Xiaomi 9 Note Pro). Could you please tell me the compatibility with Telstra? (see phone details below)Cheers! NETWORKTechnologyGSM / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & ...
So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...
If you've accidently wiped your network settings and realized you can no longer go on the internet over mobile data, like I did... there is help! You need to "create" a new APN even if Telstra is in the registered APN's and input the data as stated ...
Hiya,I understand from previous threads that not all phones work with 5G.Also, it seems that not all regions in Australia can access 5G, even if you have a phone that can, right?So, my question is, where on the Telstra website/internet can I find out ...
I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as the ...
Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...
I ordered nbn unlimited in May, and received the smart modem in early June. It has never worked. Of course, I can't TALK with anyone at Telstra, so I've been texting. Every time, I get the response of, "It will be fixed in 48 hours". And 48 hours I c ...
I have an new Oukitel C16 Pro and when I install my active Telstra sim the Telstra network doesn't connect. It sees Optus and Vodafone. Any suggestions about what settings to change?
Why do you automatically transfer me from Telstra NBN smart modem to roaming network. This slows my downloads to a pathetic slow level. You do this without any authorisayion or consent. Pathetic non service. If you do this once more i will go to a be ...
I'm currently in Uganda and whilst over here I changed from a post pay account to a pre paid facility and my phone is not allowing me to connect to the main network here (MTN). My android phone is stating that it is now Forbidden. The other main netw ...
WIFI calling is not working on my Google Pixel 3a (updated to Android 11). By putting the same sim card in an iPhone 6 on the same wifi network, WIFI Calling works very well. The wifi calling switch is on in the Pixel 3a' settings. Is there any solut ...
Whilst driving to Perth and back over the Christmas break we noted that our mobiles (two iPhones & an iPad) were without signal most of the way, which is a great reduction in the service we always used to enjoy. Previous journeys have seen us with v ...
I have purchased a tester 4GX WiFi plus and cannot activate it. I try and activate it as a current Telstra user and nothing is happening.I've been working on it for 4 hr's and it is simply becoming ridiculous , especially that there is no Telstra tec ...
I am very confused I can play my Telstra TV on one TV but not the other?? First TV plays all apps but second TV plays everything except 7Plus. I can go to 7Plus choice my TV series but when I go to play it. it flashes half a circle likes it is about ...
Have trouble accessing to port 8000 (batoi.swanndvr.net) on Telstra mobile network.There is no problem accessing to port 8000 with home wifi or other mobile networks (Optus & Telstra)
Customer support mentioned it would just take 1 to 4 hours to complete port in request. It’s been over 24 hours and the process is still not finished. I discovered the order was on hold when I enquired the below order number in Telstra order track. ...
For at least a month, Telstra 4G cellular coverage has dropped out in the Sydney underground rail tunnel between Bondi Junction and Edgecliff station. To be precise, it has dropped out in the tunnel segment between Bondi Junction station and the Edge ...
We live in Leschenault 2 klms north of Australind which is just north of Bunbury WA. For 20 years we had appalling Telstra coverage next to 2 major regional centres. We travel extensively throughout Oz and find even tiny!! outback locations have a mu ...
Has anyone managed to connect a phone call to Telstra support? The covid excuse is rolled out, even when calling stores. Seems unlikely to me that someone typing in chat or standing in a store can't as safely answer a call.
Hi Guys,My location is Corby Avenue in Concord 2137. I just ported in two weeks ago and basically no signal reception at all when I'm in home. I checked the outrage map it said the service was interrupted due to a planned maintenance, so I assumed it ...
I used Telstra app to transfer or restore esim. It said it could take up to 4 hrs and when I wake this morning I have a text message from Telstra “Hi from Telstra. We received an order to replace the SIM ******1122. Call us on 132200 if you did not o ...
Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...
Received a lovely email from Telstra advising me that they are kindly updating my Foxtel and internet home bundle. No extra service, however increase from $129.00 to $150.00 per month. Tried to contact to enquire about the changes, got the automatic ...
Hi
I'm in Bali. Locked in since April. Unable to return to Inverloch, Australia. My Telstra mobile phone <Removed for Privacy> has worked perfectly up to 2 weeks ago. Now it shows "No Service" which was not the case before. I need to receive SMS's to ...
I've been trying to call my grandparents who live overseas for weeks now, and there is no dial tone, background music starts playing instantly soon as I dial the number, the same issue is happening on my mothers phone who is also with Telstra. Anothe ...
Hi I’m thinking about purchasing the Microsoft surface duo from America , can you please tell me if this will work on Australian networks . Have attached a picture
Telstra has notified that international roaming will no longer be available for prepaid freedom plus customers. And that a new feature will be launched mid 2021 . If it will be available for my current service I can deal with that as i dont plan to ...
I didn't realise how bad it is to get through to someone at Telstra, if I knew I wouldn't have purchased a prepaid mobile sim card for my daughters phone and gone with another carrier, Telstra states 4 hrs to activate its now been 24 hrs and still no ...
So Telstra decides to cancel all roaming for prepaid accounts on the 13th of October. Like why do that, especially during this vulnerable Covid time when there are alot of people stuck overseas and may need to contact people for emergencies.This is a ...
Hello! Ping changed about 3-4 months ago. Was getting stable 53/54/55 ping, now it doesn't drop below 67 and the average is about 68/69. Tried infinite number of things. Including changing router/modem/network plan. Nothing has seemed to work. When I ...
