Mobiles & Tablets

Network & Roaming

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
chris-nsw
Level 1: Cadet

We had the nighthawk m2 working ok for a year and a half.On Thu 5 Aug an outage occurred and the connection went down.
Despite taking the battery out and pressing reset several times, it continues to just say "detecting service". Strangely my mobile p ...

bearkiter
Level 2: Rookie

Hi Crowd, I have a curly one. I'm a network engineer, so bear in mind I've tried EVERY possible solution from the client side.
I just spent the better part of my day trying to solve a remote access issue to our Ring cameras. Everything would work EXCE ...

beejpossum
Level 1: Cadet

I support many older people with any Tech issues.And I have collected a list of (older) contacts who cannot use this phone. Such owners are easily identified, as I get SMS from them with blank message. I then ask them have you a Telstra Lite 2, and t ...

6_Lockd0wn
Level 1: Cadet

Recently upgraded to NBN with Telstra dual-band Smart Modem installed.  I have an old device that (apparently) can only access the 2.4Ghz frequency.  It would appear that my other devices can access the modem on the 5GHz frequency. The modem is not v ...

DavidhW
Level 1: Cadet

I have just had my international roaming go haywire in USA. Has been fine for over a week here and during this evening it stopped. I see this seems to happen in different countries every 2-3 years and now it appears to be USA. Can we advise when this ...

Missy79
Level 1: Cadet

My device won't with my Sim received no incoming notification of a call however it still rings and someone answered. I asked if the was 04** *** *** which is my number and they responded yes they have had the number for 4 years, yes I have had it for ...

Iain55555
Level 1: Cadet

Today I received the following message...From Telstra Cyber Security: Your Android device is likely infected with the FluBot malicious software. ...I do in fact send lots of texts. I sell houses and today Sent around 1800 messages to buyers eagerly a ...

Boarders
Level 1: Cadet

As the title states. This device was purchased in April but will not charge for more than 45 seconds. I urgently need to have this device working for a business trip in a couple of days but the Telstra call centre operator couldn't help and Telstra S ...

MarkJR
Level 1: Cadet

I live on the Surf Coast, Victoria, 3228For the last month, nearly every weekend and sometimes the days around it I have not been able to make or receive calls.I can send and receive textsI can use apps and data e.g. web, mms, streaming musicI have d ...

johnH5
Level 1: Cadet

Hi,I have problems signing into qld qr code in a certain area of townsville city and also picking up the internet, i have an apple iphone SE purchased late last year,my wife has Samsung Galaxy note 20 purchased same time, we are both with telstra her ...

Sora
Level 3: Gumshoe

Hi, I live in Melbourne CBD, the northern side towards Queen VIC Markets. Over the past 6 months in my studio room, 5G speeds 600mbps + and no issues with reception (full bars). In the past month that has changed to 1 bar and 4G with speeds represent ...

Cougie
Level 2: Rookie

Hi,Got a few questions about the new pre-paid plan changes that came into effect at the end of Aug 2021. Will the new pre-paid plans support Telstra One for connecting to smart watches? Any plans for this?Will the new pre-paid plans support internati ...

johnbaker62
Level 2: Rookie

I am really struggling here so hopefully, someone can help. I upgraded my NBN package to Ultrafast with Telstra promising speeds of 700 mbps. The good news is I get this speed when I connect to the router (Telstra Smart Modem) using a LAN.  The bad n ...

Shimz
Level 2: Rookie

I switched from Optus to Telstra a few weeks ago and ever since making the switch I have been unable to receive calls and only seem to receive some texts (I can however make calls). A ticket has been raised with the tech team however they insist on c ...

Packo88
Level 1: Cadet

Hi, My phone (and my wifes) cannot get make or receive calls from a certain tower near our home. I have driven around town using an app on my phone called "Aus phone Towers" to see which tower I am connected to to do some fault finding. My service is ...

STC50
Level 1: Cadet

I just got an email saying Telstra are changing my plan - basically my old 100/40 plan will now be a /100/20 plan AND it’s going up from $90/month to $110/month. I feel this is VERY POOR customer service. what can I do about it ?

RSW4
Level 2: Rookie

Today is my 1st day of the contract. At 9am it was 0.2g and by 2pm it was 3.34g. There was only 1 device connected that of my laptop. I only used the laptop for 1 hour at 1pm looking at my emails 8 of them 1 with an attachment of 5 mgs and the rest h ...

sboyle
Level 1: Cadet

I would like to understand what has happened to the 4G mobile coverage around Woodend in Victoria. The coverage used to be decent and you could always get internet access. In the last 12 months I have noticed that the data coverage from my home in Ca ...

SV88
Level 1: Cadet

I recently upgraded my network switch from 100 switch to a 1000Mbps switch (TP-Link TL-SG1024 V14).  I was getting 90 down before and now im getting 270 down (i am on superfast speed). (the reason i upgraded my switch was because i was on super fast ...

Wardy6
Level 1: Cadet

I have 4 bars connection to 4G but am unable to load anything on the internet, send texts or make calls. I still have 75gb of data and have tried restarting network settings, removing sim and restarting my iPhone. The issue continues no matter where ...

luke789
Level 1: Cadet

Your signal on southern part of Russell Island is an absolute joke. Can't get more than 1mbit on my property. I live 4km from the tower, why is this such a poor service. 4000 people live here and you treat us like second class because you lot can't b ...

Tanga1
Level 1: Cadet

4g

Telstra

Just letting you know that Moreton Island Tangalooma 4G network speed has degraded. Nothing works properly because of very low speed
Download speeds 2.64mbps. Has been like this for 4 days

ashpete
Level 2: Rookie

Gobsmacked over here... 40 mins on useless tech chat to be told ' Telstra directly isn't compatible on your device that's why VoLTE feature can't be activated' - yet I put a BOOST sim and and bingo - works no problem.. WTH!? Issue is the telstra towe ...

RidgeView
Level 2: Rookie

I was really looking forward to my new iPhone 12 Mini, which was activated on the Telstra network earlier today. However, after numerous attempts involving moving from location to location around my home town of Bowral, NSW, I have found the mobile i ...

cow123451
Level 2: Rookie

Hi. I am looking to block VPN usage on my home Netgear v7610 modem.My son is home with online learning and playing heaps of games. He is using a VPN to bypass the restrictions I have set up. How do I block this VPN. I don't know what VPN provider he ...

6_Lockd0wn
Level 1: Cadet

Recently upgraded to NBN with Telstra dual-band Smart Modem installed.  I have an old device that (apparently) can only access the 2.4Ghz frequency.  It would appear that my other devices can access the modem on the 5GHz frequency. The modem is not v ...

Shimz
Level 2: Rookie

I switched from Optus to Telstra a few weeks ago and ever since making the switch I have been unable to receive calls and only seem to receive some texts (I can however make calls). A ticket has been raised with the tech team however they insist on c ...

Packo88
Level 1: Cadet

Hi, My phone (and my wifes) cannot get make or receive calls from a certain tower near our home. I have driven around town using an app on my phone called "Aus phone Towers" to see which tower I am connected to to do some fault finding. My service is ...

Ryan7612
Level 1: Cadet

I am on a small plan and only ever had access to 4G. Tonight I am on 5G? is anyone aware of any changes to Telstra’s policy? The plan still says small has access to 4G only? I am in brisbane cheers

Natasha84
Level 2: Rookie

Probably a stupid question but if I was to purchase a new device with a medium plan which covers 5G but I'm unable to get 5G will it still work on the 4G until 5G is available where I am 

Bighitter87
Level 1: Cadet

Hi,I have a Technicolor DJA0230 Telstra Smart modem.when I have it connected it stops all my Ethernet house points from working. I am wondering how I can change the Telstra modem from router into just wifi modem so that the house Ethernet ports also ...

tjcoda
Level 1: Cadet

When connected through 4G or 5G, Telstra phones appear to be provided either:Both an IPv4 address (CGNAT in the 10.0.0.0/8 range) and IPv6 addressesOnly IPv6 addressesdepending on the state/location you're in. In cases when only the IPv6 addresses ar ...

Sym12345
Level 2: Rookie

Porting of number from optus post paid to boost prepaid (telstra). Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have ...

22mp
Level 1: Cadet

My mobile plan includes free calls/texts to New Zealand. If I enable call-forwarding from my Telstra number to a New Zealand number, would any calls/messages that get forwarded be free of charge?

ZenLegend
Level 2: Rookie

Hi everyone I am using Physical sim on one Phone currently and got a new devicethat support eSim. Is it possible for having two devices, one with Physical Sim and the other on eSim at the same time? 

orion_jb2001
Level 5: Eagle Eye

I received some information about Telstra 5G in regional areas, from Telstra base stations. The question asked was why not all the mobile towers in my town were being upgraded, based on at that stage my belief, the 5G network would be the standard 35 ...

Da_Internet
Level 1: Cadet

This issue seems to have arisen only in the past few months, and I haven’t been unable to find any definitive answer. Are Telstra blocking the use of streaming footage/video from mobile devices using 4G, to non-Telstra NBN connected CCTV NVRs?
This is ...

TelstraRegret
Level 1: Cadet

I have recently switched from Vodafone to Telstra due to its better network coverage in regional areas on an “upfront plan” does anyone know when these plans will support eSIM and Telstra One Number? The website site states these items are coming soo ...

Kay98
Level 1: Cadet

I am thinking of "hibernating" my SIM as I'd like to keep the number while I don't need the SIM for up to 18 months. How long will the SIM remain active after it runs out of credit, i.e. how frequently do I need to do a minimal topup just to keep the ...

UncleTerry
Level 1: Cadet

Can I get an update on mobile service interruption in Geraldton following cyclone Seroja. The outage map says there is a service interruption at my home address but there is no info regarding an ETA to resolution or any other helpful information.  I ...

kipcole9
Level 2: Rookie

i'm currently stuck on ADSL1 with Telstra (not NBN) and have been using a F@ST5355. In preparation for Skymuster and Starlink I've installed a Ubiquiti Dream Machine Pro. Plan is to bridge the F@ST5355 and use PPPoE login on the DM Pro.  So far no su ...

cambowambo
Level 1: Cadet

I selected a plan, signed up, received my SIM and installed it on Monday. The activation process asked for my phone number and said it could take “up to 48 hours” to activate if coming from another provider (which it is) - that time was up yesterday. ...

sandyrahh
Level 1: Cadet

Hi there. I’m in the Springfield Lakes area, (4300, QLD) and have noticed the last few days that I am only getting 1 bar of 4G reception and am having to use my wireless Internet if I want anything to load. Is Telstra able to provide any advice on wh ...

jezzzzza
Level 2: Rookie

After the port from Optus to Telstra prepaid, everything was working fine. Long story short, they had to do a sim swap after activation, so what ended up happening was they activated a new sim with a new number for me with recharge on it and then cha ...

Olesarge
Level 2: Rookie

I live at Eagle Heights Zilzie 4710. 18 months ago we had 3 bars 4G. Mods were done to the tower at Tanby Point and we ended with no 4g or 3g service inside. Now recently marginally improved 98 - 105 sim reading service inside and outside 125 -128 4g ...

LionelRichie
Level 2: Rookie

I bought a new phone for my mother that required a nano sim. Didnt want a replacement sim because that would activate too quickly for me to travel to her as she lives a long way from me, and that would mean her old phone would be redundant and unable ...

Mark-4065
Level 1: Cadet

I ported my mobile number from Spintel (on the Optus network) to Telstra a week ago. Telstra support say the number porting has been successful, however I have the following issues: 1) Intermittently, people have told me that when they call my number ...

J920
Level 1: Cadet

Why do I now need to use the State area code to call local numbers? I’m in Tasmania, if local numbers are called, from either landline or mobile without an area code, they are directed to random numbers in Canberra. This is happening with every local ...

NSA1
Level 2: Rookie

The Commonwealth Government has a blackspot program where Telstra is installing small cell 4G LTE mobile phone "base stations". Many are installed in areas susceptible to fire and cyclone.What is the maximum number of simultaneous phone calls which c ...

jiggy7
Level 2: Rookie

My laptop cannot detect my wifi

Bucky101
Level 1: Cadet

Has something changed today with Telstra and the IPv6 CG-NAT Today 21-5-21?  Background: Have been having issues with SIP clients installed on IOS devices coming through via IPv4 (1.152.x.x) but with IPv6 in the SIP headers due to the IPv6 private IP ...

Bryanmac75
Level 1: Cadet

Telstra’s international roaming isn’t really the most competitive with higher daily rate costs and minimal data allowances v Vodafone that’s $5 per day and the same phone and data package that you have available in Australia. Will Telstra be trying t ...

BlackburnBird
Level 1: Cadet

Been out in postcode 3130 since Friday 5th Feb. online support keeps dropping out or not even responding. Tell me no outage but every mobile in this house is suffering same problem. What do we do besides finding a new provider 

Jenny90
Level 1: Cadet

Telstra message us app took over half days to reply to activate that option. if we can self activate by ourselves it may be so much easier to make an urgent international call. 
Thanks

Karvis
Level 1: Cadet

Hello. I've recently purchased a Nokia 2720 and have been having problems with the timestamp in my messages. Example: I would send myself a SMS at 0600 x/x/2021 and would receive the text a few seconds later but it would be stamped at 0500 x/x/2021 o ...

ALo13
Level 1: Cadet

From around 2 weeks ago both my wife and I are experiencing frequent call quality issues. It might happen right from the start of a call or part way through but the voice at the other end becomes garbled and impossible to understand and the person at ...

TC57
Level 1: Cadet

With the pre paid 4gx hotspot, once the included 20gb data is used, can you simply upgrade to the 200gb data package at the advertised sim only plan price?

heybabe
Level 2: Rookie

So, been having issues with data being below 5 mbps in an area where I would normally get 50+ mbps. Reached out to Mobile Assurance for help, they said the speed is "within acceptable range" and gave me the brush off.I went to T.com and submitted a c ...

Wendyli
Level 1: Cadet

WIFI calling is not working on my Google Pixel 3a (updated to Android 11). By putting the same sim card in an iPhone 6 on the same wifi network, WIFI Calling works very well. The wifi calling switch is on in the Pixel 3a' settings. Is there any solut ...

PaulQB
Level 1: Cadet

Whilst driving to Perth and back over the Christmas break we noted that our mobiles (two  iPhones & an iPad) were without signal most of the way, which is a great reduction in the service we always used to enjoy. Previous journeys have seen us with v ...

Mikmik210
Level 1: Cadet

I have purchased a tester 4GX WiFi plus and cannot activate it. 
I try and activate it as a current Telstra user and nothing is happening.I've been working on it for 4 hr's and it is simply becoming ridiculous , especially that there is no Telstra tec ...

Nkd1
Level 2: Rookie

.

.

LouiseMcLean
Level 1: Cadet

I am very confused I can play my Telstra TV on one TV but not the other?? First TV plays all apps but second TV plays everything except 7Plus. I can go to 7Plus choice my TV series but when I go to play it. it flashes half a circle likes it is about ...

Dang1-
Level 1: Cadet

Have trouble accessing to port 8000 (batoi.swanndvr.net) on Telstra mobile network.There is no problem accessing to port 8000 with home wifi or other mobile networks (Optus & Telstra)

Alfo1111
Level 1: Cadet

Customer support mentioned it would just take 1 to 4 hours to complete port in request.  It’s been over 24 hours and the process is still not finished. I discovered the order was on hold when I enquired the below order number in Telstra order track. ...

Vladdy
Level 1: Cadet

For at least a month, Telstra 4G cellular coverage has dropped out in the Sydney underground rail tunnel between Bondi Junction and Edgecliff station. To be precise, it has dropped out in the tunnel segment between Bondi Junction station and the Edge ...

Kimbo1956
Level 1: Cadet

We live in Leschenault 2 klms north of Australind which is just north of Bunbury WA. For 20 years we had appalling Telstra coverage next to 2 major regional centres. We travel extensively throughout Oz and find even tiny!! outback locations have a mu ...

Onholdagain
Level 1: Cadet

Has anyone managed to connect a phone call to Telstra support? The covid excuse is rolled out, even when calling stores. Seems unlikely to me that someone typing in chat or standing in a store can't as safely answer a call. 

MWU
Level 1: Cadet

Hi Guys,My location is Corby Avenue in Concord 2137. I just ported in two weeks ago and basically no signal reception at all when I'm in home. I checked the outrage map it said the service was interrupted due to a planned maintenance, so I assumed it ...

Frothieman
Level 2: Rookie

I used Telstra app to transfer or restore esim. It said it could take up to 4 hrs and when I wake this morning I have a text message from Telstra “Hi from Telstra. We received an order to replace the SIM ******1122. Call us on 132200 if you did not o ...

Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

OlliaOlga
Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

Our community experts

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more