CrowdSupport®
Mobiles & Tablets

Network & Roaming

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Garyfc
Level 2: Rookie

Hi. When I turn on wifi on my mobile phone my smart modem does not appear. The smart modem appears on my tablet and I can connect. Any suggestions please. ThanksGary

Newbie000
Level 1: Cadet

I want to change from telstra to Optus. I bought a new SIM from Optus. I want to keep my Telstra number but I did not leave my Telstra SIM in the phone. Now when I try to activate the new SIM it tells me I have used all my goes at porting my number. ...

JC_04
Level 1: Cadet

Hi since moving to Darwin 6 months ago we have been having issues with our NBN. First it was our speed. Now it's our ping. We are gamers and ping is important to us. While paying for the highest plan you have I expect good internet. Before signing th ...

DeCoder
Level 1: Cadet

Recently moved to Meriton street Gladesville, and my partner and I both noticed that the Telstra mobile reception at home is almost nonexistent. At times I only get SOS.We both always been and like to stay with and support Telstra, and are wondering ...

SJ100
Level 1: Cadet

My internet has been disconnected by Telstra for no reason 

losinghope
Level 1: Cadet

Order confirmation for delivery on 22nd of April, now June and I have still not been notified of any new delivery date, other than being told by Startrack delivery and Telstra that the other has lost the order. I still don't have internet access unli ...

Leopard2
Level 1: Cadet

Why do you automatically transfer me from Telstra NBN smart modem to roaming network. This slows my downloads to a pathetic slow level. You do this without any authorisayion or consent. Pathetic non service. If you do this once more i will go to a be ...

lef68
Level 1: Cadet

After fixing a previous access fault on my phone I now have no internet access. I can't report it by phone as they don't answer due to COVID. Somebody needs to tell Telstra how to work remotely, I would have thought they might have the technology?I c ...

Muzungo
Level 1: Cadet

I'm currently in Uganda and whilst over here I changed from a post pay account to a pre paid facility and my phone is not allowing me to connect to the main network here (MTN). My android phone is stating that it is now Forbidden. The other main netw ...

P-Oz
Level 1: Cadet

Our Telstra mobiles (3 of them - 2 x Samsung and 1 x Apple) have been working fine since we switched to Telstra in Feb 2020. We recently had severe storms in Orange Grove WA and ever since they have not been making or receiving calls. Occasionally we ...

Muzungo
Level 1: Cadet

I'm currently in Uganda and whilst over here I changed from a post pay account to a pre paid facility and my phone is not allowing me to connect to the main network here (MTN). My android phone is stating that it is now Forbidden. The other main netw ...

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

Flo6
Level 2: Rookie

I’m currently overseas in NZ and I seem to get charged more on my phone bill for having international day pass activated. If the day pass and roaming was turned off was it still possible to use the data from my actual plan or is there no point in pay ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Bun00001
Level 1: Cadet

I had barred sms incoming and outgoing. How do I remove this so I can send and receive sms

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

JC_04
Level 1: Cadet

Hi since moving to Darwin 6 months ago we have been having issues with our NBN. First it was our speed. Now it's our ping. We are gamers and ping is important to us. While paying for the highest plan you have I expect good internet. Before signing th ...

DeCoder
Level 1: Cadet

Recently moved to Meriton street Gladesville, and my partner and I both noticed that the Telstra mobile reception at home is almost nonexistent. At times I only get SOS.We both always been and like to stay with and support Telstra, and are wondering ...

lef68
Level 1: Cadet

After fixing a previous access fault on my phone I now have no internet access. I can't report it by phone as they don't answer due to COVID. Somebody needs to tell Telstra how to work remotely, I would have thought they might have the technology?I c ...

P-Oz
Level 1: Cadet

Our Telstra mobiles (3 of them - 2 x Samsung and 1 x Apple) have been working fine since we switched to Telstra in Feb 2020. We recently had severe storms in Orange Grove WA and ever since they have not been making or receiving calls. Occasionally we ...

BOPkens
Level 1: Cadet

Hi all, I recently bought a TP Link VR600v to replace my 8 year old Technicolor TG587n v3 modem. I've set up the VR600v, completed the quick setup and signed in with my Telstra username/password but the Internet Test always fails at the end. I'm on A ...

rabbieb
Level 2: Rookie

My location has no 5G yet going by the Coverage Map. Is curious because the Telstra exchange and masts are less than 100m away from me and there is wide 5G cover available just a couple of streets either side of me. I won't invest in a 5G device unti ...

Mum_4
Level 1: Cadet

Our internet was down since saturday 30/5 midday, but our next neighbours working perfectly fine. Already did a couple of restart and still down until sunday....

Farith
Level 1: Cadet

 What should I do? Still connected or what ?

JJ572
Level 1: Cadet

I'm in Bali and can receive calls but can not call back to Aus with my international roaming. You call Telstra 24 7 emergency help line and all you get is a bull**bleep** voice message say we can't help you at the moment. Typical wtf Telstra. So can ...

CB1111
Level 1: Cadet

Is anyone having difficulty when away from wifi with their mobile data? I can’t send iMessages or answer WhatsApp calls or even check my bank account. Yes I do have mobile data on and roaming - this has been happening when I’m out and about for the l ...

Our community experts

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more