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Level 1: Cadet

I've been without mobile coverage for the past 24 hours even though everyone else in the house doesn't have a problem. Have tried turning phone on and off, taking out sim card, calling Telstra (I only get an automated response that just tells me to d ...

Level 1: Cadet

Why is Telstra such an appalling organization when it comes to customer service. Does not matter how I try to contact them it gets no where, they have no continuity of problem, the do not reply.  They are a money generating machine that does not care ...

Level 1: Cadet

Are all Telstra 4G areas covered by 4GX or are some areas not yet covered by 4GX.There is no 4GX coverage map on its own, only 4G

Level 3: Gumshoe

The local tower had work done on it in the past week. A few weeks ago Telstra messaged 5G was available locally. Very recently my phone and others on Telstra have experienced lower signal strength and reports from the other party in our conversations ...

Level 1: Cadet

how do I keep my number working while travelling overseas without using it ?

Level 1: Cadet

My service isn't working for some reason and the only way I can get in touch is through the my telstra app. The app doesn't appear to let you use chat with out a data connection, it just gets stuck on the loading screen. I can't use my computer becau ...

Level 1: Cadet

Hi, got the ORBI plus satellite to give us better reach in rural to replace the Nighthawk. 
On Telstra mobile data plan. We have internet drop out issues multiple times a day. Connecting one laptop via Ethernet and 4 devices on wifi. Wifi works, just ...

Level 1: Cadet

Unable to make international calls to the registered countries on my plan. Can someone please assist 

Level 2: Rookie

Just the previous day of day Day light saving, I was getting the Sydney zone with the correct time on my mobile. Once Daylight saving stated, my iPhone is getting Brisbane timezone in NSW (Tweed Heads)

Level 2: Rookie

My partner has a Pre-paid plan with Belong which uses the Telstra network but has been unable to make or receive phone calls Is our Telstra installed Stationary repeater the reason why?

Level 2: Rookie

Hi,Does Telstra offer SIM cards(IPv6) with static IP?

Level 1: Cadet

How the **bleep** do I disconnect my Telstra services

Level 2: Rookie

We are in Melbourne.
So we are in lock-down at the moment, spending >23 hours a day at home.We are 350m from the Telstra tower.We get 2-3 bars in 4G,4 bars in 3G.
Thursday August 27 - both mobile phones are able to make and receive calls while in the h ...

Level 1: Cadet

Hi! I'm overseas and I'm thinking about buying a new phone (Xiaomi 9 Note Pro). Could you please tell me the compatibility with Telstra? (see phone details below)Cheers!  NETWORKTechnologyGSM / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & ...

Level 2: Rookie

So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...

Level 2: Rookie

 If you've accidently wiped your network settings and realized you can no longer go on the internet over mobile data, like I did... there is help! You need to "create" a new APN even if Telstra is in the registered APN's and input the data as stated ...

Level 2: Rookie

Hiya,I understand from previous threads that not all phones work with 5G.Also, it seems that not all regions in Australia can access 5G, even if you have a phone that can, right?So, my question is, where on the Telstra website/internet can I find out ...

Level 1: Cadet

I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as the ...

Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

Level 1: Cadet

Received a lovely email from Telstra advising me that they are kindly updating my Foxtel and internet home bundle. No extra service, however increase from $129.00 to $150.00 per month. Tried to contact to enquire about the changes,  got the automatic ...

Level 1: Cadet

Hi I'm in Bali. Locked in since April. Unable to return to Inverloch, Australia. My Telstra mobile phone <Removed for Privacy> has worked perfectly up to 2 weeks ago. Now it shows "No Service" which was not the case before. I need to receive SMS's to ...

Level 1: Cadet

I've been trying to call my grandparents who live overseas for weeks now, and there is no dial tone, background music starts playing instantly soon as I dial the number, the same issue is happening on my mothers phone who is also with Telstra. Anothe ...

Level 1: Cadet

Hi I’m thinking about purchasing the Microsoft surface duo from America , can you please tell me if this will work on Australian networks . Have attached a picture 

Level 1: Cadet

Telstra has notified that international roaming will no longer be available for prepaid freedom plus customers. And that a new feature will be launched mid 2021 . If it will be available for my current service I can deal with that as i dont plan to  ...

Level 1: Cadet

I didn't realise how bad it is to get through to someone at Telstra, if I knew I wouldn't have purchased a prepaid mobile sim card for my daughters phone and gone with another carrier, Telstra states 4 hrs to activate its now been 24 hrs and still no ...

Level 1: Cadet

So Telstra decides to cancel all roaming for prepaid accounts on the 13th of October. Like why do that, especially during this vulnerable Covid time when there are alot of people stuck overseas and may need to contact people for emergencies.This is a ...

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