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heysys
Level 1: Cadet

I'm on a Mobile BYO Plan $69 that I entered into in late May 2019 (now out of contract). Is it eligible for free 5g?

Ant2203
Level 1: Cadet

Hi. Im having issues with my hotspot.  I enable on my samsung Android phone and the device I want to share with can connect but its not able to use the network.  I have been into a store and they fixed once but it has stopped working again.  Does any ...

NK13
Level 1: Cadet

Hi,My number got disconnected due to an overdue bill which is now paid in full.I tried to get the number reactivated by calling Telstra, but they claim this is not possible because it has been over 6 months is the number has been assigned to another ...

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

Unhappychappy69
Level 1: Cadet

I've been without mobile coverage for the past 24 hours even though everyone else in the house doesn't have a problem. Have tried turning phone on and off, taking out sim card, calling Telstra (I only get an automated response that just tells me to d ...

zog1
Level 1: Cadet

Why is Telstra such an appalling organization when it comes to customer service. Does not matter how I try to contact them it gets no where, they have no continuity of problem, the do not reply.  They are a money generating machine that does not care ...

747-400
Level 1: Cadet

Are all Telstra 4G areas covered by 4GX or are some areas not yet covered by 4GX.There is no 4GX coverage map on its own, only 4G

jebz
Level 3: Gumshoe

The local tower had work done on it in the past week. A few weeks ago Telstra messaged 5G was available locally. Very recently my phone and others on Telstra have experienced lower signal strength and reports from the other party in our conversations ...

riya
Level 1: Cadet

how do I keep my number working while travelling overseas without using it ?

Marlee4
Level 1: Cadet

My service isn't working for some reason and the only way I can get in touch is through the my telstra app. The app doesn't appear to let you use chat with out a data connection, it just gets stuck on the loading screen. I can't use my computer becau ...

Growlinggecko
Level 2: Rookie

My partner has a Pre-paid plan with Belong which uses the Telstra network but has been unable to make or receive phone calls Is our Telstra installed Stationary repeater the reason why?

kenny-osi
Level 2: Rookie

Hi,Does Telstra offer SIM cards(IPv6) with static IP?

Eva8
Level 1: Cadet

How the **bleep** do I disconnect my Telstra services

poochtab
Level 2: Rookie

We are in Melbourne.
So we are in lock-down at the moment, spending >23 hours a day at home.We are 350m from the Telstra tower.We get 2-3 bars in 4G,4 bars in 3G.
Thursday August 27 - both mobile phones are able to make and receive calls while in the h ...

Winnie_10
Level 1: Cadet

Hi! I'm overseas and I'm thinking about buying a new phone (Xiaomi 9 Note Pro). Could you please tell me the compatibility with Telstra? (see phone details below)Cheers!  NETWORKTechnologyGSM / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & ...

Charles49
Level 2: Rookie

So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...

CATS61PKWDS
Level 2: Rookie

 If you've accidently wiped your network settings and realized you can no longer go on the internet over mobile data, like I did... there is help! You need to "create" a new APN even if Telstra is in the registered APN's and input the data as stated ...

Apple81
Level 2: Rookie

Hiya,I understand from previous threads that not all phones work with 5G.Also, it seems that not all regions in Australia can access 5G, even if you have a phone that can, right?So, my question is, where on the Telstra website/internet can I find out ...

Jimdangles
Level 1: Cadet

I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as the ...

NK13
Level 1: Cadet

Hi,My number got disconnected due to an overdue bill which is now paid in full.I tried to get the number reactivated by calling Telstra, but they claim this is not possible because it has been over 6 months is the number has been assigned to another ...

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

OlliaOlga
Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

ukris
Level 1: Cadet

Received a lovely email from Telstra advising me that they are kindly updating my Foxtel and internet home bundle. No extra service, however increase from $129.00 to $150.00 per month. Tried to contact to enquire about the changes,  got the automatic ...

Wombat1940
Level 1: Cadet

Hi I'm in Bali. Locked in since April. Unable to return to Inverloch, Australia. My Telstra mobile phone <Removed for Privacy> has worked perfectly up to 2 weeks ago. Now it shows "No Service" which was not the case before. I need to receive SMS's to ...

JoeX
Level 1: Cadet

I've been trying to call my grandparents who live overseas for weeks now, and there is no dial tone, background music starts playing instantly soon as I dial the number, the same issue is happening on my mothers phone who is also with Telstra. Anothe ...

Naomee
Level 1: Cadet

Hi I’m thinking about purchasing the Microsoft surface duo from America , can you please tell me if this will work on Australian networks . Have attached a picture 

bucko50
Level 1: Cadet

Telstra has notified that international roaming will no longer be available for prepaid freedom plus customers. And that a new feature will be launched mid 2021 . If it will be available for my current service I can deal with that as i dont plan to  ...

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