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Tiderock1
Level 1: Cadet

I have an iPad Pro with 4g SIM card under my Telstra mobile phone shared data plan. I want to take the SIM card out and use it in Telstra’s 5g wifi modem. Telstra’s help line said yep, doable and yep again, you should get 5g in a 5g mobile network ar ...

Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

GrahamHP
Level 1: Cadet

Hello All,  My childern are both on Pre paid mobiles $30 plans, both of which are older plans. I have suffered some frustration trying to get them updated to current plans My Daughters plan is on a Pre Paid Extra Plan, gives her 2 gig of data and unl ...

Flyer
Level 1: Cadet

Recently my voicemail has changed and it appears that it is now Voicemail Plus (appears as a recording rather than dailling voicemail) I'm not sure why this happended because I didn't inititate it but I want my standard voicemail back how do I go bac ...

GMajor
Level 1: Cadet

I can't access MyModem. I can only have internet by connecting my PC directly from the nbn Connection box. When I connect the nbn connection box to my Telstra smart modem, I don't have internet at all.

NK13
Level 1: Cadet

Hi,My number got disconnected due to an overdue bill which is now paid in full.I tried to get the number reactivated by calling Telstra, but they claim this is not possible because it has been over 6 months is the number has been assigned to another ...

heysys
Level 1: Cadet

I'm on a Mobile BYO Plan $69 that I entered into in late May 2019 (now out of contract). Is it eligible for free 5g?

Ant2203
Level 1: Cadet

Hi. Im having issues with my hotspot.  I enable on my samsung Android phone and the device I want to share with can connect but its not able to use the network.  I have been into a store and they fixed once but it has stopped working again.  Does any ...

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

Unhappychappy69
Level 1: Cadet

I've been without mobile coverage for the past 24 hours even though everyone else in the house doesn't have a problem. Have tried turning phone on and off, taking out sim card, calling Telstra (I only get an automated response that just tells me to d ...

zog1
Level 1: Cadet

Why is Telstra such an appalling organization when it comes to customer service. Does not matter how I try to contact them it gets no where, they have no continuity of problem, the do not reply.  They are a money generating machine that does not care ...

747-400
Level 1: Cadet

Are all Telstra 4G areas covered by 4GX or are some areas not yet covered by 4GX.There is no 4GX coverage map on its own, only 4G

jebz
Level 3: Gumshoe

The local tower had work done on it in the past week. A few weeks ago Telstra messaged 5G was available locally. Very recently my phone and others on Telstra have experienced lower signal strength and reports from the other party in our conversations ...

riya
Level 1: Cadet

how do I keep my number working while travelling overseas without using it ?

Marlee4
Level 1: Cadet

My service isn't working for some reason and the only way I can get in touch is through the my telstra app. The app doesn't appear to let you use chat with out a data connection, it just gets stuck on the loading screen. I can't use my computer becau ...

LaLaLand0
Level 1: Cadet

Hi, got the ORBI plus satellite to give us better reach in rural to replace the Nighthawk. 
On Telstra mobile data plan. We have internet drop out issues multiple times a day. Connecting one laptop via Ethernet and 4 devices on wifi. Wifi works, just ...

MissVP
Level 1: Cadet

Unable to make international calls to the registered countries on my plan. Can someone please assist 

Dearsonyc
Level 2: Rookie

Just the previous day of day Day light saving, I was getting the Sydney zone with the correct time on my mobile. Once Daylight saving stated, my iPhone is getting Brisbane timezone in NSW (Tweed Heads)

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

eSIM_As_123
Level 4: Private Eye

I got a sms from Telstra stating that they are going to remove international roaming from pre-paid plans on October 13 2020. I live outside of Australia but have been using a long life plan so that I can still receive messages on my Australian number ...

RBS7
Level 1: Cadet

Hi, At my current home I have a smart antenna installed and booster.  We own this and will be moving home early next year.  Do we just uninstall the smart antenna and take with us or keep it installed at our current home for the new purchaser? Thanks

JSH1008
Level 1: Cadet

Just transferred my number from Vodafone to Telstra, because I though Telstra would have a better network coverage. But my indoor and outdoor mobile signals are weak ( only 1-2 bars on my iPhone 11 Pro). My address is Endeavour Hills VIC, which is in ...

Searchn
Level 1: Cadet

Does anyone know if the IPhone SE 2020 has been tested for the Blue Tick? Or if it hasn’t, when it is likely to be.Or, has anyone experienced how it is performing re rural reception?It would be good if Telstra provided a way to easily keep up to date ...

Growlinggecko
Level 2: Rookie

My partner has a Pre-paid plan with Belong which uses the Telstra network but has been unable to make or receive phone calls Is our Telstra installed Stationary repeater the reason why?

kenny-osi
Level 2: Rookie

Hi,Does Telstra offer SIM cards(IPv6) with static IP?

Eva8
Level 1: Cadet

How the **bleep** do I disconnect my Telstra services

poochtab
Level 2: Rookie

We are in Melbourne.
So we are in lock-down at the moment, spending >23 hours a day at home.We are 350m from the Telstra tower.We get 2-3 bars in 4G,4 bars in 3G.
Thursday August 27 - both mobile phones are able to make and receive calls while in the h ...

Winnie_10
Level 1: Cadet

Hi! I'm overseas and I'm thinking about buying a new phone (Xiaomi 9 Note Pro). Could you please tell me the compatibility with Telstra? (see phone details below)Cheers!  NETWORKTechnologyGSM / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & ...

Charles49
Level 2: Rookie

So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...

CATS61PKWDS
Level 2: Rookie

 If you've accidently wiped your network settings and realized you can no longer go on the internet over mobile data, like I did... there is help! You need to "create" a new APN even if Telstra is in the registered APN's and input the data as stated ...

Apple81
Level 2: Rookie

Hiya,I understand from previous threads that not all phones work with 5G.Also, it seems that not all regions in Australia can access 5G, even if you have a phone that can, right?So, my question is, where on the Telstra website/internet can I find out ...

Jimdangles
Level 1: Cadet

I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as the ...

CiaoTelstra
Level 1: Cadet

Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...

WendyT
Level 1: Cadet

I have an new Oukitel C16 Pro and when I install my active Telstra sim the Telstra network doesn't connect.   It sees Optus and Vodafone.   Any suggestions about what settings to change? 

Leopard2
Level 2: Rookie

Why do you automatically transfer me from Telstra NBN smart modem to roaming network. This slows my downloads to a pathetic slow level. You do this without any authorisayion or consent. Pathetic non service. If you do this once more i will go to a be ...

Muzungo
Level 1: Cadet

I'm currently in Uganda and whilst over here I changed from a post pay account to a pre paid facility and my phone is not allowing me to connect to the main network here (MTN). My android phone is stating that it is now Forbidden. The other main netw ...

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

Flo6
Level 2: Rookie

I’m currently overseas in NZ and I seem to get charged more on my phone bill for having international day pass activated. If the day pass and roaming was turned off was it still possible to use the data from my actual plan or is there no point in pay ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Bun00001
Level 1: Cadet

I had barred sms incoming and outgoing. How do I remove this so I can send and receive sms

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

macca_au
Level 3: Gumshoe

A month or so ago, our Telstra mobile reception at Myocum Northern NSW went from woeful to pretty much non existant. We have both been using Telstra sold Samsung devices (s10e) and enabled wi-fi calling on our Synology router. It worked well for a lo ...

Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

OlliaOlga
Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

ukris
Level 1: Cadet

Received a lovely email from Telstra advising me that they are kindly updating my Foxtel and internet home bundle. No extra service, however increase from $129.00 to $150.00 per month. Tried to contact to enquire about the changes,  got the automatic ...

Wombat1940
Level 1: Cadet

Hi I'm in Bali. Locked in since April. Unable to return to Inverloch, Australia. My Telstra mobile phone <Removed for Privacy> has worked perfectly up to 2 weeks ago. Now it shows "No Service" which was not the case before. I need to receive SMS's to ...

JoeX
Level 1: Cadet

I've been trying to call my grandparents who live overseas for weeks now, and there is no dial tone, background music starts playing instantly soon as I dial the number, the same issue is happening on my mothers phone who is also with Telstra. Anothe ...

Naomee
Level 1: Cadet

Hi I’m thinking about purchasing the Microsoft surface duo from America , can you please tell me if this will work on Australian networks . Have attached a picture 

bucko50
Level 1: Cadet

Telstra has notified that international roaming will no longer be available for prepaid freedom plus customers. And that a new feature will be launched mid 2021 . If it will be available for my current service I can deal with that as i dont plan to  ...

Greenscarf
Level 1: Cadet

I didn't realise how bad it is to get through to someone at Telstra, if I knew I wouldn't have purchased a prepaid mobile sim card for my daughters phone and gone with another carrier, Telstra states 4 hrs to activate its now been 24 hrs and still no ...

XLX
Level 1: Cadet

So Telstra decides to cancel all roaming for prepaid accounts on the 13th of October. Like why do that, especially during this vulnerable Covid time when there are alot of people stuck overseas and may need to contact people for emergencies.This is a ...

DC2807
Level 1: Cadet

Hello! Ping changed about 3-4 months ago. Was getting stable 53/54/55 ping, now it doesn't drop below 67 and the average is about 68/69. Tried infinite number of things. Including changing router/modem/network plan. Nothing has seemed to work. When I ...

nickb1979
Level 1: Cadet

4G data services in Bacchus Marsh area (Vic) have been slow or non existent for days now. No outages listed.

Halfway_there
Level 1: Cadet

A quick bit of background. For the past 3 months I have been having an issue with my 4g service. Any day of the week at around 3pm my 4g speeds will start to gradually drop from 99 Mbps. By 5:30 ish my DL has hit less than 1mbps. My upload speed is r ...

pwoodnome
Level 1: Cadet

I have a EVG2000 modem/router. I want to turn off the router function - that is, put it into bridge mode. Is this possible, and if so, how do I do it?

dyld
Level 1: Cadet

Is Telstra My account down or is this fault only me?

LW10
Level 2: Rookie

Nbn

If i can get wireless internet with an antenna, should I be able to get wireless nbn?  I don't want to go on satellite nbn.

Bigsigh
Level 1: Cadet

I know I am not the only one out there who is having poor connections, slow speed and it took too long messages in trying to use my Bigpond email. Has anyone out there received any information from Telstra as to what is going on, as always their CS i ...

katta7
Level 1: Cadet

I have Wifi Calling on a Samsung Galaxy S20 in an area with 4G coverage. When I am on a call outside the house (where I get better coverage) and then come inside (where wifi is better) I get 2 types of call dropouts. Firstly the microphone goes mute ...

RussT2
Level 1: Cadet

I am having my faulty watch replaced tomorrow.Do I need to do anything re the connection to my mobile account?

CapnHytaku
Level 1: Cadet

I need the PUK for a SIM.  It is NOT accessible via My Telstra. The website shows blank space under the heading PUK. The application does not provide an option to view the PUK. P.S. I have two services, I can get the PUK for the other one fine.  I kn ...

Bon100
Level 1: Cadet

What is the link to purchase Telstra smart modem?

jorocoles
Level 3: Gumshoe

We have been in our unit for 3 years in the lowest location in Merriwa WA and from day 1 our inside mobile reception has been only 0-1 bars on the phone and 0-2 bars on our Ipad. My first complaint met with it is a good reception area.for the last 4 ...

Jtsouka
Level 1: Cadet

Ever since we moved over to Telstra NBN we cannot receive incoming calls from Optus carriers, however we can make outgoing calls to Optus.  NBN is an absolute joke  I believe this issue was raised a number of times on other forums but the outcome and ...

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