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EZ100
Level 1: Cadet

We have issues with the call diversion service on our mobiles not diverting/reverting. It has been operational on our current service for years, then all of a sudden it stops.  This basic service is essential for our customers to contact us 24/7.  Te ...

tjcoda
Level 1: Cadet

When connected through 4G or 5G, Telstra phones appear to be provided either:Both an IPv4 address (CGNAT in the 10.0.0.0/8 range) and IPv6 addressesOnly IPv6 addressesdepending on the state/location you're in. In cases when only the IPv6 addresses ar ...

Sym12345
Level 2: Rookie

Porting of number from optus post paid to boost prepaid (telstra). Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have ...

MJD58
Level 1: Cadet

I had been asked to replace a NightHawk M2 with a TP-Link Archer MR400 as the M2 does not have a usable ethernet port. When power up the MR400 I get the following message. "Internet not connected. Internet unavailable due to no 3G or 4G signal. Pleas ...

Paul225
Level 2: Rookie

Hi, Got an Annke C800 PoE camera installed via PoE switch and Telstra Smart Gen 2 router. Finally managed to get it working with the help here and with the Annke App can view live stream and everything else seems to work Ok when I'm at home with WiFi ...

22mp
Level 1: Cadet

My mobile plan includes free calls/texts to New Zealand. If I enable call-forwarding from my Telstra number to a New Zealand number, would any calls/messages that get forwarded be free of charge?

ZenLegend
Level 2: Rookie

Hi everyone I am using Physical sim on one Phone currently and got a new devicethat support eSim. Is it possible for having two devices, one with Physical Sim and the other on eSim at the same time? 

rwswan
Level 1: Cadet

My Bigpond account was suspended. No idea why. Telstra guy on phone get me access to me account by webmail but I still can't access the server either from Mailwasher or Windows Live Mail?

LYT2Q
Level 1: Cadet

Hey Guys,   Is anybody else having trouble with their 4G connection on Clarence St, Burwood NSW 2134? It used to work flawlessly, then 2 weeks ago, the signal bar would keep fluctuating from 1 bar to full bars, and also switch from 3G to 4G constantl ...

sydude3651
Level 1: Cadet

I have been in Vietnam for almost 2 years. I have been able to receive SMS messages here the entire time I have been here. The last time I did this was around 2 weeks ago and it worked fine, Now it has suddenly stopped working. What I do is, remove m ...

orion_jb2001
Level 5: Eagle Eye

I received some information about Telstra 5G in regional areas, from Telstra base stations. The question asked was why not all the mobile towers in my town were being upgraded, based on at that stage my belief, the 5G network would be the standard 35 ...

mwdchris
Level 1: Cadet

Hi guysI am unable to send sms on my phone. Receiving is fine, calls are fine, data is fine.Hard reset, network settings reset, reinserting sim card, all the standard troubleshooting hasnt worked.I have spent the last 3 days on the live chat with Tel ...

PRD1
Level 1: Cadet

Have an old Motorola iridium sat phone that I would like to use a prepaid Telstra sim in but it will not register on the network.  Can anyone tell me what to do to make it work.  Used to work on sim from a phone on a plan but now won’t work on a prep ...

MattHobie
Level 3: Gumshoe

HiI recently purchased a GPS tracker (Nextech LA3909 2G/3G/4G). I have inserted a new SIM card, which is activated and has credit. I checked to see the SIM PIN is disabled before inserting the SIM in the tracker. The green light stays on which means ...

Bucky101
Level 1: Cadet

Has something changed today with Telstra and the IPv6 CG-NAT Today 21-5-21?  Background: Have been having issues with SIP clients installed on IOS devices coming through via IPv4 (1.152.x.x) but with IPv6 in the SIP headers due to the IPv6 private IP ...

HelenSt12
Level 1: Cadet

How long does my town have to wait for a good service? I have important paperwork that has to be in by 6pm tonight and once more and again there is no mobile service here. Never ending

Noserviceajoke
Level 2: Rookie

Reference No: INC1458783
I have spent aprox 4 hours and 5 calls on the phone to Telstra today either waiting for someone to answer or trying to resolve issue. One call was connected but operator hung up without speaking. The last call was at aprox 4.3 ...

Affpuddledave
Level 1: Cadet

I have used Thunderbird for bigpond emails for many years, generally without problems. However, for past four days I keep getting a message pop up "connection to server mail.bigpond.com was reset", none of my emails come down. Has anyone had this hap ...

Phil_P
Level 3: Gumshoe

I have a Netgear V7610 on a NBN connection. It has 2 USB ports. One is used for what I believe is a mobile connection should the NBN go down but the other I have plugged a HDD into with files for sharing on our LAN. Nothing I have done so far has rec ...

Bryanmac75
Level 1: Cadet

Telstra’s international roaming isn’t really the most competitive with higher daily rate costs and minimal data allowances v Vodafone that’s $5 per day and the same phone and data package that you have available in Australia. Will Telstra be trying t ...

Da_Internet
Level 1: Cadet

This issue seems to have arisen only in the past few months, and I haven’t been unable to find any definitive answer. Are Telstra blocking the use of streaming footage/video from mobile devices using 4G, to non-Telstra NBN connected CCTV NVRs?
This is ...

MM114
Level 1: Cadet

For the last 2 weeks or so, I have only been able to get H+ coverage, not 4G..no matter where I am located. Can anyone suggest why this is so?

dm9999
Level 1: Cadet

Hi,I am on international roaming and trying to pay my bill through iphone app. I get an error message "Not FoundAn error occurred. Please contact your System Administrator"Under Get Help - Contact Us - Silver Member Support - Message us : I get the m ...

PostMasterGenrl
Level 1: Cadet

Hi, The coverage maps webpage https://www.telstra.com.au/coverage-networks/our-coverage was offline all last week. Now the map is back but not showing coverage. There is a login box stuck in the middle of the map... 

tjcoda
Level 1: Cadet

When connected through 4G or 5G, Telstra phones appear to be provided either:Both an IPv4 address (CGNAT in the 10.0.0.0/8 range) and IPv6 addressesOnly IPv6 addressesdepending on the state/location you're in. In cases when only the IPv6 addresses ar ...

Sym12345
Level 2: Rookie

Porting of number from optus post paid to boost prepaid (telstra). Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have ...

22mp
Level 1: Cadet

My mobile plan includes free calls/texts to New Zealand. If I enable call-forwarding from my Telstra number to a New Zealand number, would any calls/messages that get forwarded be free of charge?

ZenLegend
Level 2: Rookie

Hi everyone I am using Physical sim on one Phone currently and got a new devicethat support eSim. Is it possible for having two devices, one with Physical Sim and the other on eSim at the same time? 

orion_jb2001
Level 5: Eagle Eye

I received some information about Telstra 5G in regional areas, from Telstra base stations. The question asked was why not all the mobile towers in my town were being upgraded, based on at that stage my belief, the 5G network would be the standard 35 ...

Da_Internet
Level 1: Cadet

This issue seems to have arisen only in the past few months, and I haven’t been unable to find any definitive answer. Are Telstra blocking the use of streaming footage/video from mobile devices using 4G, to non-Telstra NBN connected CCTV NVRs?
This is ...

TelstraRegret
Level 1: Cadet

I have recently switched from Vodafone to Telstra due to its better network coverage in regional areas on an “upfront plan” does anyone know when these plans will support eSIM and Telstra One Number? The website site states these items are coming soo ...

Kay98
Level 1: Cadet

I am thinking of "hibernating" my SIM as I'd like to keep the number while I don't need the SIM for up to 18 months. How long will the SIM remain active after it runs out of credit, i.e. how frequently do I need to do a minimal topup just to keep the ...

UncleTerry
Level 1: Cadet

Can I get an update on mobile service interruption in Geraldton following cyclone Seroja. The outage map says there is a service interruption at my home address but there is no info regarding an ETA to resolution or any other helpful information.  I ...

kipcole9
Level 2: Rookie

i'm currently stuck on ADSL1 with Telstra (not NBN) and have been using a F@ST5355. In preparation for Skymuster and Starlink I've installed a Ubiquiti Dream Machine Pro. Plan is to bridge the F@ST5355 and use PPPoE login on the DM Pro.  So far no su ...

cambowambo
Level 1: Cadet

I selected a plan, signed up, received my SIM and installed it on Monday. The activation process asked for my phone number and said it could take “up to 48 hours” to activate if coming from another provider (which it is) - that time was up yesterday. ...

sandyrahh
Level 1: Cadet

Hi there. I’m in the Springfield Lakes area, (4300, QLD) and have noticed the last few days that I am only getting 1 bar of 4G reception and am having to use my wireless Internet if I want anything to load. Is Telstra able to provide any advice on wh ...

jezzzzza
Level 2: Rookie

After the port from Optus to Telstra prepaid, everything was working fine. Long story short, they had to do a sim swap after activation, so what ended up happening was they activated a new sim with a new number for me with recharge on it and then cha ...

Olesarge
Level 2: Rookie

I live at Eagle Heights Zilzie 4710. 18 months ago we had 3 bars 4G. Mods were done to the tower at Tanby Point and we ended with no 4g or 3g service inside. Now recently marginally improved 98 - 105 sim reading service inside and outside 125 -128 4g ...

LionelRichie
Level 2: Rookie

I bought a new phone for my mother that required a nano sim. Didnt want a replacement sim because that would activate too quickly for me to travel to her as she lives a long way from me, and that would mean her old phone would be redundant and unable ...

Mark-4065
Level 1: Cadet

I ported my mobile number from Spintel (on the Optus network) to Telstra a week ago. Telstra support say the number porting has been successful, however I have the following issues: 1) Intermittently, people have told me that when they call my number ...

J920
Level 1: Cadet

Why do I now need to use the State area code to call local numbers? I’m in Tasmania, if local numbers are called, from either landline or mobile without an area code, they are directed to random numbers in Canberra. This is happening with every local ...

NSA1
Level 2: Rookie

The Commonwealth Government has a blackspot program where Telstra is installing small cell 4G LTE mobile phone "base stations". Many are installed in areas susceptible to fire and cyclone.What is the maximum number of simultaneous phone calls which c ...

jiggy7
Level 2: Rookie

My laptop cannot detect my wifi

Razortelstra
Level 1: Cadet

I hope I'm posting this in the right place. So, I recently put in an international sim for roaming testing which I know disables 5G. I took the SIM out and restarted the phone and ever since then, I have not been able to get 5G connection. Solutions ...

dnk
Level 1: Cadet

I have a Pixel 5 and Telstra E-Sim. Lately, I am unable to receive calls when I am in 5G or 4G network. Calls just seem to get disconnected. There seems to be no issue in 3G network.Even after deleting my e-Sim profile on my phone and re-installed my ...

ob5
Level 1: Cadet

When I place a call on my mobile (a personal account not linked to my business at all), it often displays my business name on the receiver's screen instead of my number.  This is annoying as I don't want to show my business name.  How do I stop this?

beejpossum
Level 1: Cadet

My Telstra Lite 2 (ZTE Z2315T) is a 4G VoLTE blue-tick phone that I bought to ensure I had the best coverage including in the country towns.
VoLTE is showing at the top of the screen, yet when I am in a 4G-only area it say that "Your device does not h ...

justin1968
Level 1: Cadet

Hi there,in the last two days, every Telstra mobile I call has a 30 second time limit for me to leave a message (including mine and my wife's) - used to be 5 minutes - and, even worse, you get interrupted by someone telling you that you have 5 second ...

EJ18
Level 1: Cadet

Hi. We are struggling to get my mum mobile sorted. She has alwyas been with telstra but due to financial issues we are moving her to belong $25 plan. Telstra emailed belong a few days ago to import her number which was very helpful. But when my siste ...

Bucky101
Level 1: Cadet

Has something changed today with Telstra and the IPv6 CG-NAT Today 21-5-21?  Background: Have been having issues with SIP clients installed on IOS devices coming through via IPv4 (1.152.x.x) but with IPv6 in the SIP headers due to the IPv6 private IP ...

Bryanmac75
Level 1: Cadet

Telstra’s international roaming isn’t really the most competitive with higher daily rate costs and minimal data allowances v Vodafone that’s $5 per day and the same phone and data package that you have available in Australia. Will Telstra be trying t ...

BlackburnBird
Level 1: Cadet

Been out in postcode 3130 since Friday 5th Feb. online support keeps dropping out or not even responding. Tell me no outage but every mobile in this house is suffering same problem. What do we do besides finding a new provider 

Jenny90
Level 1: Cadet

Telstra message us app took over half days to reply to activate that option. if we can self activate by ourselves it may be so much easier to make an urgent international call. 
Thanks

Karvis
Level 1: Cadet

Hello. I've recently purchased a Nokia 2720 and have been having problems with the timestamp in my messages. Example: I would send myself a SMS at 0600 x/x/2021 and would receive the text a few seconds later but it would be stamped at 0500 x/x/2021 o ...

ALo13
Level 1: Cadet

From around 2 weeks ago both my wife and I are experiencing frequent call quality issues. It might happen right from the start of a call or part way through but the voice at the other end becomes garbled and impossible to understand and the person at ...

TC57
Level 1: Cadet

With the pre paid 4gx hotspot, once the included 20gb data is used, can you simply upgrade to the 200gb data package at the advertised sim only plan price?

heybabe
Level 2: Rookie

So, been having issues with data being below 5 mbps in an area where I would normally get 50+ mbps. Reached out to Mobile Assurance for help, they said the speed is "within acceptable range" and gave me the brush off.I went to T.com and submitted a c ...

Wendyli
Level 1: Cadet

WIFI calling is not working on my Google Pixel 3a (updated to Android 11). By putting the same sim card in an iPhone 6 on the same wifi network, WIFI Calling works very well. The wifi calling switch is on in the Pixel 3a' settings. Is there any solut ...

PaulQB
Level 1: Cadet

Whilst driving to Perth and back over the Christmas break we noted that our mobiles (two  iPhones & an iPad) were without signal most of the way, which is a great reduction in the service we always used to enjoy. Previous journeys have seen us with v ...

Mikmik210
Level 1: Cadet

I have purchased a tester 4GX WiFi plus and cannot activate it. 
I try and activate it as a current Telstra user and nothing is happening.I've been working on it for 4 hr's and it is simply becoming ridiculous , especially that there is no Telstra tec ...

Nkd1
Level 2: Rookie

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LouiseMcLean
Level 1: Cadet

I am very confused I can play my Telstra TV on one TV but not the other?? First TV plays all apps but second TV plays everything except 7Plus. I can go to 7Plus choice my TV series but when I go to play it. it flashes half a circle likes it is about ...

Dang1-
Level 1: Cadet

Have trouble accessing to port 8000 (batoi.swanndvr.net) on Telstra mobile network.There is no problem accessing to port 8000 with home wifi or other mobile networks (Optus & Telstra)

Alfo1111
Level 1: Cadet

Customer support mentioned it would just take 1 to 4 hours to complete port in request.  It’s been over 24 hours and the process is still not finished. I discovered the order was on hold when I enquired the below order number in Telstra order track. ...

Vladdy
Level 1: Cadet

For at least a month, Telstra 4G cellular coverage has dropped out in the Sydney underground rail tunnel between Bondi Junction and Edgecliff station. To be precise, it has dropped out in the tunnel segment between Bondi Junction station and the Edge ...

Kimbo1956
Level 1: Cadet

We live in Leschenault 2 klms north of Australind which is just north of Bunbury WA. For 20 years we had appalling Telstra coverage next to 2 major regional centres. We travel extensively throughout Oz and find even tiny!! outback locations have a mu ...

Onholdagain
Level 1: Cadet

Has anyone managed to connect a phone call to Telstra support? The covid excuse is rolled out, even when calling stores. Seems unlikely to me that someone typing in chat or standing in a store can't as safely answer a call. 

MWU
Level 1: Cadet

Hi Guys,My location is Corby Avenue in Concord 2137. I just ported in two weeks ago and basically no signal reception at all when I'm in home. I checked the outrage map it said the service was interrupted due to a planned maintenance, so I assumed it ...

Frothieman
Level 2: Rookie

I used Telstra app to transfer or restore esim. It said it could take up to 4 hrs and when I wake this morning I have a text message from Telstra “Hi from Telstra. We received an order to replace the SIM ******1122. Call us on 132200 if you did not o ...

Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

OlliaOlga
Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

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