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Rosa7
Level 1: Cadet

Telstra says there are no outages in our suburb 4300 yet there are a few of us in our street with no Telstra phone coverage. Broadband, wireless ok. I can't contact Telstra. Have been kept waiting for someone on My Telstra app Help please

JNE1
Level 1: Cadet

When will mobile service be restored in Junee NSW

Sym12345
Level 1: Cadet

Porting of number from optus post paid to boost prepaid (telstra). Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have ...

jezzzzza
Level 2: Rookie

After the port from Optus to Telstra prepaid, everything was working fine. Long story short, they had to do a sim swap after activation, so what ended up happening was they activated a new sim with a new number for me with recharge on it and then cha ...

Y2011
Level 1: Cadet

I am currently in UK and don't want to use my Australian phone other than for WhatsApp. I have turned my phone onto airplane mode, turned off mobile data roaming, removed my SIM and turned on wifi. Is there anything else I need to do to only use wifi ...

WFPL
Level 5: Eagle Eye

Telstra has been upgrading local towers to the 5G network lately which seems pretty pointless to me considering I am lucky if I get 2 bars on my 4G device, usually it is 1 bar and I am not that far from local towers. I think Telstra should finish upg ...

Oink-Oink
Level 1: Cadet

Hi, I have added an Unlimited International Calling Pack to my Telstra Mobile Account. The question is if I ring an Australian mobile number located in Singapore (they are in Singapore) will that person pay the charges on their account or will it be ...

Olesarge
Level 2: Rookie

I live at Eagle Heights Zilzie 4710. 18 months ago we had 3 bars 4G. Mods were done to the tower at Tanby Point and we ended with no 4g or 3g service inside. Now recently marginally improved 98 - 105 sim reading service inside and outside 125 -128 4g ...

gK07
Level 1: Cadet

In park lane Torquay Telstra 4g reception drops out, is 1 bar, or speeds are 1mbs. We holiday same place many times a year, always challenging getting Telstra mobile to work eg Netflix , kayo 

Elwyn1
Level 2: Rookie

I've had an open incident with Telstra to look into a service degradation near our tower. We live less than 1km from it.We've noticed a big drop in our coverage in the last three months possibly since a electrical storm.We've had a really nice tech c ...

Ian114
Level 1: Cadet

Has anyone been able to redeem the buds for signing upto a co tract with telstra?I wss told by the sales agent i was, but i can not get anyone to send me the buds.Samsung say its telstra and telstra say its samsung. A never ending cycle.Just as telst ...

LionelRichie
Level 2: Rookie

I bought a new phone for my mother that required a nano sim. Didnt want a replacement sim because that would activate too quickly for me to travel to her as she lives a long way from me, and that would mean her old phone would be redundant and unable ...

powderfinger77
Level 1: Cadet

Hi, I have a TCL smart TV that can not see my wifi network. I've turned off 'band steering' with no success. It can pick up all of my neighbours connnections, it will detect my phone hotspot but just can't see my wifi.. I've activated 'Guest' connect ...

NSA1
Level 2: Rookie

Being new to this forum, i accidently clicked on answered. I was only given a link to the Telstra page on small cell base stations. This did not give any technical details. It did not give the radius of coverage in a flat surrounding landscape, and t ...

fubarzi1
Level 1: Cadet

its been 3days now for a prepaid sim activation  ! for**bleep**sake ! all you can do is email with no reply , or talk to someone somewhere in the world ! NOT AUSTRALIA

TED6602
Level 1: Cadet

Currently poor coverage in Earlwood 2206

thana88888
Level 1: Cadet

In roaming in europe. SMS , internet works, incoming calls not- robot tells this number disconnected. telstra support 7 hours solve problem and no result. anyone know what wrong ? postpaid account, iphone 6 and xiaomi a7 , reset network setting , cha ...

MM1422
Level 1: Cadet

A couple of days ago I signed up for a 200gb mobile broadband service and I purchased a Telstra 4gx modem from Officeworks. I am in a large town less than 2km from the nearest tower. My DL speeds are between 3mbs (rarely) and .9mbs most of the time.  ...

Marcus888
Level 1: Cadet

Hi, I can no longer receive emails on my PC and iphone.  Only webmail works.I am using Outlook.  I get error 0x800CCC0e, cant download inbox.I have tried a different client eM Client but it will not even connect to my bigpond address.I have not chang ...

Mark-4065
Level 1: Cadet

I ported my mobile number from Spintel (on the Optus network) to Telstra a week ago. Telstra support say the number porting has been successful, however I have the following issues: 1) Intermittently, people have told me that when they call my number ...

Dexi
Level 1: Cadet

Telstra and associates in my years prior dealing with Telstra has been a let downany request for support has been a long slow proses takinghours or days of corrospondence im now I’m receiving daily emails Telstra warnings my system has been comprised ...

Steve245
Level 1: Cadet

When will the small cell tower be up and running at Yardie Creek originally the date was 1st quarter 2020 then various dates from then now saying 1st quarter 2021 only 2 weeks left

Gibbo_Sydney
Level 1: Cadet

Hi, I'm living overseas and don't need roaming (I have local SIM).What is the cheapest plan I can move my current mobile number to so that I can keep the number and use it occasionally when I return to Aust? How do I get to a new plan? There are no o ...

J920
Level 1: Cadet

Why do I now need to use the State area code to call local numbers? I’m in Tasmania, if local numbers are called, from either landline or mobile without an area code, they are directed to random numbers in Canberra. This is happening with every local ...

NSA1
Level 2: Rookie

The Commonwealth Government has a blackspot program where Telstra is installing small cell 4G LTE mobile phone "base stations". Many are installed in areas susceptible to fire and cyclone.What is the maximum number of simultaneous phone calls which c ...

jezzzzza
Level 2: Rookie

After the port from Optus to Telstra prepaid, everything was working fine. Long story short, they had to do a sim swap after activation, so what ended up happening was they activated a new sim with a new number for me with recharge on it and then cha ...

Olesarge
Level 2: Rookie

I live at Eagle Heights Zilzie 4710. 18 months ago we had 3 bars 4G. Mods were done to the tower at Tanby Point and we ended with no 4g or 3g service inside. Now recently marginally improved 98 - 105 sim reading service inside and outside 125 -128 4g ...

LionelRichie
Level 2: Rookie

I bought a new phone for my mother that required a nano sim. Didnt want a replacement sim because that would activate too quickly for me to travel to her as she lives a long way from me, and that would mean her old phone would be redundant and unable ...

Mark-4065
Level 1: Cadet

I ported my mobile number from Spintel (on the Optus network) to Telstra a week ago. Telstra support say the number porting has been successful, however I have the following issues: 1) Intermittently, people have told me that when they call my number ...

J920
Level 1: Cadet

Why do I now need to use the State area code to call local numbers? I’m in Tasmania, if local numbers are called, from either landline or mobile without an area code, they are directed to random numbers in Canberra. This is happening with every local ...

NSA1
Level 2: Rookie

The Commonwealth Government has a blackspot program where Telstra is installing small cell 4G LTE mobile phone "base stations". Many are installed in areas susceptible to fire and cyclone.What is the maximum number of simultaneous phone calls which c ...

jiggy7
Level 2: Rookie

My laptop cannot detect my wifi

Razortelstra
Level 1: Cadet

I hope I'm posting this in the right place. So, I recently put in an international sim for roaming testing which I know disables 5G. I took the SIM out and restarted the phone and ever since then, I have not been able to get 5G connection. Solutions ...

dnk
Level 1: Cadet

I have a Pixel 5 and Telstra E-Sim. Lately, I am unable to receive calls when I am in 5G or 4G network. Calls just seem to get disconnected. There seems to be no issue in 3G network.Even after deleting my e-Sim profile on my phone and re-installed my ...

ob5
Level 1: Cadet

When I place a call on my mobile (a personal account not linked to my business at all), it often displays my business name on the receiver's screen instead of my number.  This is annoying as I don't want to show my business name.  How do I stop this?

beejpossum
Level 1: Cadet

My Telstra Lite 2 (ZTE Z2315T) is a 4G VoLTE blue-tick phone that I bought to ensure I had the best coverage including in the country towns.
VoLTE is showing at the top of the screen, yet when I am in a 4G-only area it say that "Your device does not h ...

justin1968
Level 1: Cadet

Hi there,in the last two days, every Telstra mobile I call has a 30 second time limit for me to leave a message (including mine and my wife's) - used to be 5 minutes - and, even worse, you get interrupted by someone telling you that you have 5 second ...

EJ18
Level 1: Cadet

Hi. We are struggling to get my mum mobile sorted. She has alwyas been with telstra but due to financial issues we are moving her to belong $25 plan. Telstra emailed belong a few days ago to import her number which was very helpful. But when my siste ...

mlivson
Level 2: Rookie

Hi - yesterday I ported my number over to Telstra. I am unable to place/receive calls over VoLTE or Voice over WiFi. I am using an iPhone XS Max and the settings have been set to allow both. See photos of my settings. I have tried the basic troublesh ...

sam3017
Level 2: Rookie

I went to the Telstra store on Saturday and purchased a Telstra prepaid sim card.Staff initiated the Optus to Telstra porting process. It is end of day Monday now and my porting still hasn't gone through.  When they checked my order at the store earl ...

Craznar
Level 4: Private Eye

I have a new iPhone 12 Pro Max, I'm right next to an active 5G tower, I get 4/4 bars on 5G, I've turned "5G On" and "Maximum 5G data usage" on my iPhone and I've turned off WiFi. I'm getting 5g off peak (3am) speeds of around 100-200/10-20Mbps I'm ge ...

Scott0027
Level 2: Rookie

I live at green pigeon nsw northern rivers. I have a Telstra booster I still have difficulty getting mobile reception I have a iPhone 7 Plus.

m_t
Level 1: Cadet

I have Telstra prepaid Max, and will be in NZ for a few weeks. Previously I have used this in roaming in NZ without any problem using the "extra credit". Now I am confused, it looks like Telstra have simply cut roaming off altogether: https://crowdsu ...

Growlinggecko
Level 2: Rookie

My partner has a Pre-paid plan with Belong which uses the Telstra network but has been unable to make or receive phone calls Is our Telstra installed Stationary repeater the reason why?

kenny-osi
Level 2: Rookie

Hi,Does Telstra offer SIM cards(IPv6) with static IP?

Eva8
Level 1: Cadet

How the **bleep** do I disconnect my Telstra services

poochtab
Level 2: Rookie

We are in Melbourne.
So we are in lock-down at the moment, spending >23 hours a day at home.We are 350m from the Telstra tower.We get 2-3 bars in 4G,4 bars in 3G.
Thursday August 27 - both mobile phones are able to make and receive calls while in the h ...

Winnie_10
Level 1: Cadet

Hi! I'm overseas and I'm thinking about buying a new phone (Xiaomi 9 Note Pro). Could you please tell me the compatibility with Telstra? (see phone details below)Cheers!  NETWORKTechnologyGSM / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & ...

BlackburnBird
Level 1: Cadet

Been out in postcode 3130 since Friday 5th Feb. online support keeps dropping out or not even responding. Tell me no outage but every mobile in this house is suffering same problem. What do we do besides finding a new provider 

Jenny90
Level 1: Cadet

Telstra message us app took over half days to reply to activate that option. if we can self activate by ourselves it may be so much easier to make an urgent international call. 
Thanks

Karvis
Level 1: Cadet

Hello. I've recently purchased a Nokia 2720 and have been having problems with the timestamp in my messages. Example: I would send myself a SMS at 0600 x/x/2021 and would receive the text a few seconds later but it would be stamped at 0500 x/x/2021 o ...

ALo13
Level 1: Cadet

From around 2 weeks ago both my wife and I are experiencing frequent call quality issues. It might happen right from the start of a call or part way through but the voice at the other end becomes garbled and impossible to understand and the person at ...

TC57
Level 1: Cadet

With the pre paid 4gx hotspot, once the included 20gb data is used, can you simply upgrade to the 200gb data package at the advertised sim only plan price?

heybabe
Level 2: Rookie

So, been having issues with data being below 5 mbps in an area where I would normally get 50+ mbps. Reached out to Mobile Assurance for help, they said the speed is "within acceptable range" and gave me the brush off.I went to T.com and submitted a c ...

Wendyli
Level 1: Cadet

WIFI calling is not working on my Google Pixel 3a (updated to Android 11). By putting the same sim card in an iPhone 6 on the same wifi network, WIFI Calling works very well. The wifi calling switch is on in the Pixel 3a' settings. Is there any solut ...

PaulQB
Level 1: Cadet

Whilst driving to Perth and back over the Christmas break we noted that our mobiles (two  iPhones & an iPad) were without signal most of the way, which is a great reduction in the service we always used to enjoy. Previous journeys have seen us with v ...

Mikmik210
Level 1: Cadet

I have purchased a tester 4GX WiFi plus and cannot activate it. 
I try and activate it as a current Telstra user and nothing is happening.I've been working on it for 4 hr's and it is simply becoming ridiculous , especially that there is no Telstra tec ...

Nkd1
Level 2: Rookie

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LouiseMcLean
Level 1: Cadet

I am very confused I can play my Telstra TV on one TV but not the other?? First TV plays all apps but second TV plays everything except 7Plus. I can go to 7Plus choice my TV series but when I go to play it. it flashes half a circle likes it is about ...

Dang1-
Level 1: Cadet

Have trouble accessing to port 8000 (batoi.swanndvr.net) on Telstra mobile network.There is no problem accessing to port 8000 with home wifi or other mobile networks (Optus & Telstra)

Alfo1111
Level 1: Cadet

Customer support mentioned it would just take 1 to 4 hours to complete port in request.  It’s been over 24 hours and the process is still not finished. I discovered the order was on hold when I enquired the below order number in Telstra order track. ...

Vladdy
Level 1: Cadet

For at least a month, Telstra 4G cellular coverage has dropped out in the Sydney underground rail tunnel between Bondi Junction and Edgecliff station. To be precise, it has dropped out in the tunnel segment between Bondi Junction station and the Edge ...

Kimbo1956
Level 1: Cadet

We live in Leschenault 2 klms north of Australind which is just north of Bunbury WA. For 20 years we had appalling Telstra coverage next to 2 major regional centres. We travel extensively throughout Oz and find even tiny!! outback locations have a mu ...

Onholdagain
Level 1: Cadet

Has anyone managed to connect a phone call to Telstra support? The covid excuse is rolled out, even when calling stores. Seems unlikely to me that someone typing in chat or standing in a store can't as safely answer a call. 

MWU
Level 1: Cadet

Hi Guys,My location is Corby Avenue in Concord 2137. I just ported in two weeks ago and basically no signal reception at all when I'm in home. I checked the outrage map it said the service was interrupted due to a planned maintenance, so I assumed it ...

Frothieman
Level 2: Rookie

I used Telstra app to transfer or restore esim. It said it could take up to 4 hrs and when I wake this morning I have a text message from Telstra “Hi from Telstra. We received an order to replace the SIM ******1122. Call us on 132200 if you did not o ...

Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

OlliaOlga
Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

ukris
Level 1: Cadet

Received a lovely email from Telstra advising me that they are kindly updating my Foxtel and internet home bundle. No extra service, however increase from $129.00 to $150.00 per month. Tried to contact to enquire about the changes,  got the automatic ...

Wombat1940
Level 1: Cadet

Hi I'm in Bali. Locked in since April. Unable to return to Inverloch, Australia. My Telstra mobile phone <Removed for Privacy> has worked perfectly up to 2 weeks ago. Now it shows "No Service" which was not the case before. I need to receive SMS's to ...

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