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jorocoles
Level 3: Gumshoe

We have been in our unit for 3 years in the lowest location in Merriwa WA and from day 1 our inside mobile reception has been only 0-1 bars on the phone and 0-2 bars on our Ipad. My first complaint met with it is a good reception area.for the last 4 ...

stampyx1
Level 1: Cadet

Hi All Noticed in the past month at least the Telstra mobile service in general around Creekside area of Narangba is getting worse. In the house is now unusable and outside in view of the tower some 500 m away still low signal. Looked at multiple Tel ...

Jtsouka
Level 1: Cadet

Ever since we moved over to Telstra NBN we cannot receive incoming calls from Optus carriers, however we can make outgoing calls to Optus.  NBN is an absolute joke  I believe this issue was raised a number of times on other forums but the outcome and ...

Colinsi
Level 1: Cadet

Our internet connection for our main office went down and now our remote offices in the US and UK office are unable to access our internal resources. I have asked around for the account details for our business/enterprise account so that we can get p ...

Baska
Level 1: Cadet

Hi, I moved to Waterloo NSW about a month ago and constantly have very bad reception, only getting one bar of reception its difficult to make or receive calls and load websites. I have consulted with other people in the area and found everyone has th ...

Rody68
Level 1: Cadet

Hi, is anyone having trouble with 4G download speeds at the moment?? The best I can get is 1.8 mbps

Redpipi
Level 1: Cadet

Hi, we are moving overseas and were playing with the idea of having our Telstra mobile numbers redirected to new hone numbers overseas.  Is this possible and/or expensive?

Charles49
Level 2: Rookie

So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...

Moeka
Level 2: Rookie

Hi ThereI am based in Nelligen NSW and use a signal booster. Originally the signal strength was 103.3747 (LTE), lately the signal strength is only 53.144 to 57.384 (LTE). Telstra was is the  signal strength from your Nelligen Tower so low, I am reall ...

Charles49
Level 2: Rookie

So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...

CATS61PKWDS
Level 2: Rookie

 If you've accidently wiped your network settings and realized you can no longer go on the internet over mobile data, like I did... there is help! You need to "create" a new APN even if Telstra is in the registered APN's and input the data as stated ...

Apple81
Level 2: Rookie

Hiya,I understand from previous threads that not all phones work with 5G.Also, it seems that not all regions in Australia can access 5G, even if you have a phone that can, right?So, my question is, where on the Telstra website/internet can I find out ...

Jimdangles
Level 1: Cadet

I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as the ...

CiaoTelstra
Level 1: Cadet

Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...

WendyT
Level 1: Cadet

I have an new Oukitel C16 Pro and when I install my active Telstra sim the Telstra network doesn't connect.   It sees Optus and Vodafone.   Any suggestions about what settings to change? 

Leopard2
Level 2: Rookie

Why do you automatically transfer me from Telstra NBN smart modem to roaming network. This slows my downloads to a pathetic slow level. You do this without any authorisayion or consent. Pathetic non service. If you do this once more i will go to a be ...

Muzungo
Level 1: Cadet

I'm currently in Uganda and whilst over here I changed from a post pay account to a pre paid facility and my phone is not allowing me to connect to the main network here (MTN). My android phone is stating that it is now Forbidden. The other main netw ...

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

Flo6
Level 2: Rookie

I’m currently overseas in NZ and I seem to get charged more on my phone bill for having international day pass activated. If the day pass and roaming was turned off was it still possible to use the data from my actual plan or is there no point in pay ...

jorocoles
Level 3: Gumshoe

We have been in our unit for 3 years in the lowest location in Merriwa WA and from day 1 our inside mobile reception has been only 0-1 bars on the phone and 0-2 bars on our Ipad. My first complaint met with it is a good reception area.for the last 4 ...

Jtsouka
Level 1: Cadet

Ever since we moved over to Telstra NBN we cannot receive incoming calls from Optus carriers, however we can make outgoing calls to Optus.  NBN is an absolute joke  I believe this issue was raised a number of times on other forums but the outcome and ...

Colinsi
Level 1: Cadet

Our internet connection for our main office went down and now our remote offices in the US and UK office are unable to access our internal resources. I have asked around for the account details for our business/enterprise account so that we can get p ...

Redpipi
Level 1: Cadet

Hi, we are moving overseas and were playing with the idea of having our Telstra mobile numbers redirected to new hone numbers overseas.  Is this possible and/or expensive?

Paracelsus
Level 1: Cadet

Hi, Up until recently I had message bank on my Telstra Pre-Paid mobile but it's no longer working. Instead I now get a text message notification when I miss a call. I've tried turning message bank back on but when I dial 101 it says "The number you h ...

Mk32
Level 1: Cadet

Hey, is any one in chirnside park having phone line issues

Tonker
Level 1: Cadet

Internet connection not working and unable to contact anyone. Menai area

Joyous87
Level 1: Cadet

Hello, for the past fortnight I have been experiencing lag spikes while hot spotting from my s10. I have been gaming contently for the past few years out on the Tasmanian peninsula in this manner. As of late its a recurring theme at any time of the d ...

pb3011
Level 1: Cadet

I have a pending transaction of $1 on my credit card statement from "TELSTRA BILL PAYMENT ME". I am not a regular customer, but this time last year we paid telstra a small fee ($10) to keep our phone number when transferring to NBN through iinet.Can ...

Jim161616
Level 1: Cadet

Got a new phone two days ago, and there is no service. I contacted Telstra, who said they were fixing the issue but a day later it’s still dead. I’ve tried again to contact Telstra but no joy.i need the phone for work and home.Need this fixed ASAP

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