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ArnieFromAus
Level 1: Cadet

Hi theremy intercom installers are blaming the Telstra smart modem for my occasional inability to connect to our control4/intercom anywhere system via our apps. Using either WiFi at home or my Telstra 4g. They said there was a security update made an ...

JJ572
Level 1: Cadet

I'm in Bali and can receive calls but can not call back to Aus with my international roaming. You call Telstra 24 7 emergency help line and all you get is a bull**bleep** voice message say we can't help you at the moment. Typical wtf Telstra. So can ...

tigervicas
Level 1: Cadet

I am unable to make or receive calls to my telstra mobile. As soon as i answer or the person i am ringing answers, the phone call drops out. I have all data and my internet is working fine.I have spent numerous hours searching the net for a solution ...

Dansbulldogs
Level 2: Rookie

Experiencing very poor mobile data speeds in Carnegie the last few days  unable to load Snapchat videos and Facebook videos are also very slow to load.   Also down to only 1 bar reception now aswell  are there works being completed nearby? I’ve lived ...

CB1111
Level 1: Cadet

Is anyone having difficulty when away from wifi with their mobile data? I can’t send iMessages or answer WhatsApp calls or even check my bank account. Yes I do have mobile data on and roaming - this has been happening when I’m out and about for the l ...

Christine_Luiz
Level 1: Cadet

Hi,About 2 years ago I bought a Samsung phone outright from Telstra for $189. I used it since then with a Telstra contract.I recently transferred to TPG, but am unable to access mobile services because it is asking me for a Network unlock code.Can I ...

vileza
Level 1: Cadet

I am trying to activate a telstra 4G wifi modem. When going through the activation process, I get through to the end to confirm details and I receive a message stating that "We're experiencing some techical difficulties progressing to the next step, ...

bldavies101
Level 1: Cadet

Hi there, I recently switched to Telstra from another provider, and have noticed that my mobile data speeds are significantly lower than what they were (50mbps+ vs <1mbps). I am still using the same phone (Samsung Galaxy S9) and have not changed loca ...

Kazza22
Level 1: Cadet

Hi I've just got a shack on north west of Tassie  it's only 1hr and 1/2 away from Launceston and I can get data if I walk a couple hundred meters but can't get get inside or directly outside my shack sooooo I was wondering if I get an external antenn ...

Random-Guy
Level 1: Cadet

How can Telstra have so many planned outages all over Sydney when everybody is WFH? City, N/Syd, Hills, Parramatta.... What makes it worse is they say it is a 1week 'planned outage'? Crazy!

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

Flo6
Level 2: Rookie

I’m currently overseas in NZ and I seem to get charged more on my phone bill for having international day pass activated. If the day pass and roaming was turned off was it still possible to use the data from my actual plan or is there no point in pay ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Bun00001
Level 1: Cadet

I had barred sms incoming and outgoing. How do I remove this so I can send and receive sms

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

JJ572
Level 1: Cadet

I'm in Bali and can receive calls but can not call back to Aus with my international roaming. You call Telstra 24 7 emergency help line and all you get is a bull**bleep** voice message say we can't help you at the moment. Typical wtf Telstra. So can ...

CB1111
Level 1: Cadet

Is anyone having difficulty when away from wifi with their mobile data? I can’t send iMessages or answer WhatsApp calls or even check my bank account. Yes I do have mobile data on and roaming - this has been happening when I’m out and about for the l ...

vileza
Level 1: Cadet

I am trying to activate a telstra 4G wifi modem. When going through the activation process, I get through to the end to confirm details and I receive a message stating that "We're experiencing some techical difficulties progressing to the next step, ...

bldavies101
Level 1: Cadet

Hi there, I recently switched to Telstra from another provider, and have noticed that my mobile data speeds are significantly lower than what they were (50mbps+ vs <1mbps). I am still using the same phone (Samsung Galaxy S9) and have not changed loca ...

Garrigues
Level 1: Cadet

Hi everyone,Just got a new unlocked Huawei mobile router Telstra 4GX making a good job and get me good 4g connection with my internet provider. My issue is the router is failing to install last version update.  Tried from the router, tried from the w ...

GalaxyS20UltraU
Level 1: Cadet

HICan we use the galaxy s20 ultra at the mmwave 5g test sites? The galaxy ultra comes ready with mmwave antennas.Thanks

bicki08
Level 2: Rookie

We have just moved to our brand new house & I have an issue with the NBN ... If I plug my Telstra Gen 2 modem directly into NBN box in garage I get good wireless speed (35-48), with Uni-D1 light orange ... But when I move the modem to  connection soc ...

Jason761
Level 1: Cadet

does anyone know of any issues around the Torbanlea area in Queensland I am finding my reception low and data speeds extremely slow

KT06
Level 1: Cadet

So for the second time we have had to go back into Telstra to have the battery for our Netgear Nighthawk M1 replaced. The issue is the battery swells to a point where it opens up the back panel and looks like it will explode. Looking at various threa ...

LuisG
Level 1: Cadet

I just would like to know when Telstra people will fix the internet connections? I am just sick yo call or contact them every 2 days and going to Telstra shop to get a new modem, everytime when I spoke with them they just say that is a modem problem, ...

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