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MM1422
Level 1: Cadet

A couple of days ago I signed up for a 200gb mobile broadband service and I purchased a Telstra 4gx modem from Officeworks. I am in a large town less than 2km from the nearest tower. My DL speeds are between 3mbs (rarely) and .9mbs most of the time.  ...

rewqrwqrew
Level 2: Rookie

I often travel to regional areas in Australia and need a reliable connection. I have tried to port to Telstra on 4 occasions now using a starter kit from Coles or Wollies. (Prepaid). Today I went into a Telstra store and asked if they could do the po ...

Razortelstra
Level 1: Cadet

I hope I'm posting this in the right place. So, I recently put in an international sim for roaming testing which I know disables 5G. I took the SIM out and restarted the phone and ever since then, I have not been able to get 5G connection. Solutions ...

CHF
Level 1: Cadet

Apologies if I have not posted this correctly. This is my first time using this service.We have a sequential bank of mobile numbers we use for our voip services. Things were working fine last week, but now we seem to not be able to receive calls from ...

Kerry_13
Level 1: Cadet

is the porting service generally this bad? or Telstra just doesn't careActivated my card on 12/02, called on 15/02, 17/02,19/02 even visit the store on 20/02. All the can say, we will escalate the issues and get back to you in 24-48 hour?? We will co ...

possiblepayment
Level 1: Cadet

I am currently an optus customer looking to port over to Telstra. I just wanted to confirm that Telstra one number will allow me to use the combination of pixel phone and galaxy watch.  

CM73
Level 1: Cadet

Can't connect to internet from yesterday in Croydon Hills VIC area. Use Data SIM. Even Belong's SIM no signal too. Someone has same problem?

Mathomp23
Level 2: Rookie

Across 3 different Telstra phones no one is able to connect to the internet using mobile data. Our home NBN WiFi is working fine and we’re able to get coverage when we travel 1km down the road so we’re are confident it’s not a problem with our device ...

PeterjMar
Level 2: Rookie

Hello everyone, I have a 'Telstra Locator Subscription' on my Telstra account. I also have a "Cat-M1 Locator Tag Add-0n" included on my Locator Subscription. Here is my Cat M1-Tag:        I have a 'Telstra Cat-M1 Tag' (see above) and I am having trou ...

Burger3
Level 1: Cadet

Telstra has variously sold its protection platform for $9.95/$10.00 depending on what marketing strategy it is employing. The current protection system is included in my nbn package. Reasonable presumption that part of the cost of the package was $10 ...

Oldman3338
Level 1: Cadet

this is the fourth day of disruption to  4G service in the Eynesbury areaMany users have reported interruption to service and have also managed to report this to Telstrawhen will this be resolved ?

Tibbso
Level 2: Rookie

My brother's phone has been suspended for supposed "security checking" however we suspect that it was actually suspended by a woeful and spiteful Telstra employee that did not appreciate being recognized for his one-star efforts in taking two hours t ...

smle303
Level 2: Rookie

I do not have mobile service at Bemm River Vic 3889,I have no landline,just a mobile,service has been off since yesterday at 10:15am and still going,I have to make Doc appointments and get results,but no damn service!

rd2
Level 2: Rookie

Since the weekend we have had no mobile coverage inside our house at Yaroomba Queensland.  Before this we never had a problem, we were with Aldi and changed to Telstra for upgraded service and still no bars inside home.

sirooskhadem
Level 1: Cadet

Hi there, I just moved into my new house and it seems it is in a black spot. Could you please help me with this matter. We cannot have any call in our house. <removed for your privacy>   https://goo.gl/maps/GSXy76FVVYAfb7rZ7    

RB86
Level 2: Rookie

Hi, I have been getting calls from a robot and people claiming to be Telstra and saying my IP address has changed from private to public and wanting the address. This doesn’t sound right to me, is it a scam? 
thanks 

dnk
Level 1: Cadet

I have a Pixel 5 and Telstra E-Sim. Lately, I am unable to receive calls when I am in 5G or 4G network. Calls just seem to get disconnected. There seems to be no issue in 3G network.Even after deleting my e-Sim profile on my phone and re-installed my ...

alexhoughton24
Level 3: Gumshoe

Ongoing issues with slow speeds and disconnection on Telstra Mobile service, normally getting 1-2 bars 3G.My wife is also on Telstra and the same result, if I drive down the road, I get full 4G service in Wellington point.this has been going on for s ...

BlackburnBird
Level 1: Cadet

Been out in postcode 3130 since Friday 5th Feb. online support keeps dropping out or not even responding. Tell me no outage but every mobile in this house is suffering same problem. What do we do besides finding a new provider 

Jenny90
Level 1: Cadet

Telstra message us app took over half days to reply to activate that option. if we can self activate by ourselves it may be so much easier to make an urgent international call. 
Thanks

Karvis
Level 1: Cadet

Hello. I've recently purchased a Nokia 2720 and have been having problems with the timestamp in my messages. Example: I would send myself a SMS at 0600 x/x/2021 and would receive the text a few seconds later but it would be stamped at 0500 x/x/2021 o ...

Dusty14
Level 1: Cadet

In Sept 2020, I changed to the Smart Modem with WIFI Booster.  My IQ3 Foxtel box and Epson printer will not stay connected to the WIFI, it keeps dropping out. I have contacted both Telstra and Foxtel to try and resolve, but resetting your modem and d ...

arggg
Level 1: Cadet

I recently took up the Telstra 5G home internet plan ($85 a month). It is much faster than my previous fibre-to-the-curb NBN and I am very happy with the service. However, it does experience outages now and then. I am running an important piece of so ...

ALo13
Level 1: Cadet

From around 2 weeks ago both my wife and I are experiencing frequent call quality issues. It might happen right from the start of a call or part way through but the voice at the other end becomes garbled and impossible to understand and the person at ...

TBC_Champ
Level 5: Eagle Eye

I am on a Google Pixel 3 XL. When i speak to my mum or my brother who are both on iPhones. About 1-2 minutes in to the call they turn in to a robot voice. The audio becomes all digitally sounding and wrong. It is quite annoying and frustrating.

dnk
Level 1: Cadet

I have a Pixel 5 and Telstra E-Sim. Lately, I am unable to receive calls when I am in 5G or 4G network. Calls just seem to get disconnected. There seems to be no issue in 3G network.Even after deleting my e-Sim profile on my phone and re-installed my ...

ob5
Level 1: Cadet

When I place a call on my mobile (a personal account not linked to my business at all), it often displays my business name on the receiver's screen instead of my number.  This is annoying as I don't want to show my business name.  How do I stop this?

beejpossum
Level 1: Cadet

My Telstra Lite 2 (ZTE Z2315T) is a 4G VoLTE blue-tick phone that I bought to ensure I had the best coverage including in the country towns.
VoLTE is showing at the top of the screen, yet when I am in a 4G-only area it say that "Your device does not h ...

justin1968
Level 1: Cadet

Hi there,in the last two days, every Telstra mobile I call has a 30 second time limit for me to leave a message (including mine and my wife's) - used to be 5 minutes - and, even worse, you get interrupted by someone telling you that you have 5 second ...

EJ18
Level 1: Cadet

Hi. We are struggling to get my mum mobile sorted. She has alwyas been with telstra but due to financial issues we are moving her to belong $25 plan. Telstra emailed belong a few days ago to import her number which was very helpful. But when my siste ...

mlivson
Level 2: Rookie

Hi - yesterday I ported my number over to Telstra. I am unable to place/receive calls over VoLTE or Voice over WiFi. I am using an iPhone XS Max and the settings have been set to allow both. See photos of my settings. I have tried the basic troublesh ...

sam3017
Level 2: Rookie

I went to the Telstra store on Saturday and purchased a Telstra prepaid sim card.Staff initiated the Optus to Telstra porting process. It is end of day Monday now and my porting still hasn't gone through.  When they checked my order at the store earl ...

Craznar
Level 4: Private Eye

I have a new iPhone 12 Pro Max, I'm right next to an active 5G tower, I get 4/4 bars on 5G, I've turned "5G On" and "Maximum 5G data usage" on my iPhone and I've turned off WiFi. I'm getting 5g off peak (3am) speeds of around 100-200/10-20Mbps I'm ge ...

Scott0027
Level 2: Rookie

I live at green pigeon nsw northern rivers. I have a Telstra booster I still have difficulty getting mobile reception I have a iPhone 7 Plus.

m_t
Level 1: Cadet

I have Telstra prepaid Max, and will be in NZ for a few weeks. Previously I have used this in roaming in NZ without any problem using the "extra credit". Now I am confused, it looks like Telstra have simply cut roaming off altogether: https://crowdsu ...

Growlinggecko
Level 2: Rookie

My partner has a Pre-paid plan with Belong which uses the Telstra network but has been unable to make or receive phone calls Is our Telstra installed Stationary repeater the reason why?

kenny-osi
Level 2: Rookie

Hi,Does Telstra offer SIM cards(IPv6) with static IP?

Eva8
Level 1: Cadet

How the **bleep** do I disconnect my Telstra services

poochtab
Level 2: Rookie

We are in Melbourne.
So we are in lock-down at the moment, spending >23 hours a day at home.We are 350m from the Telstra tower.We get 2-3 bars in 4G,4 bars in 3G.
Thursday August 27 - both mobile phones are able to make and receive calls while in the h ...

Winnie_10
Level 1: Cadet

Hi! I'm overseas and I'm thinking about buying a new phone (Xiaomi 9 Note Pro). Could you please tell me the compatibility with Telstra? (see phone details below)Cheers!  NETWORKTechnologyGSM / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & ...

Charles49
Level 2: Rookie

So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...

CATS61PKWDS
Level 2: Rookie

 If you've accidently wiped your network settings and realized you can no longer go on the internet over mobile data, like I did... there is help! You need to "create" a new APN even if Telstra is in the registered APN's and input the data as stated ...

Apple81
Level 2: Rookie

Hiya,I understand from previous threads that not all phones work with 5G.Also, it seems that not all regions in Australia can access 5G, even if you have a phone that can, right?So, my question is, where on the Telstra website/internet can I find out ...

Jimdangles
Level 1: Cadet

I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as the ...

CiaoTelstra
Level 1: Cadet

Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...

kq66
Level 1: Cadet

I ordered nbn unlimited in May, and received the smart modem in early June. It has never worked. Of course, I can't TALK with anyone at Telstra, so I've been texting. Every time, I get the response of, "It will be fixed in 48 hours". And 48 hours I c ...

WendyT
Level 1: Cadet

I have an new Oukitel C16 Pro and when I install my active Telstra sim the Telstra network doesn't connect.   It sees Optus and Vodafone.   Any suggestions about what settings to change? 

Leopard2
Level 2: Rookie

Why do you automatically transfer me from Telstra NBN smart modem to roaming network. This slows my downloads to a pathetic slow level. You do this without any authorisayion or consent. Pathetic non service. If you do this once more i will go to a be ...

MM1422
Level 1: Cadet

A couple of days ago I signed up for a 200gb mobile broadband service and I purchased a Telstra 4gx modem from Officeworks. I am in a large town less than 2km from the nearest tower. My DL speeds are between 3mbs (rarely) and .9mbs most of the time.  ...

BlackburnBird
Level 1: Cadet

Been out in postcode 3130 since Friday 5th Feb. online support keeps dropping out or not even responding. Tell me no outage but every mobile in this house is suffering same problem. What do we do besides finding a new provider 

Jenny90
Level 1: Cadet

Telstra message us app took over half days to reply to activate that option. if we can self activate by ourselves it may be so much easier to make an urgent international call. 
Thanks

Karvis
Level 1: Cadet

Hello. I've recently purchased a Nokia 2720 and have been having problems with the timestamp in my messages. Example: I would send myself a SMS at 0600 x/x/2021 and would receive the text a few seconds later but it would be stamped at 0500 x/x/2021 o ...

ALo13
Level 1: Cadet

From around 2 weeks ago both my wife and I are experiencing frequent call quality issues. It might happen right from the start of a call or part way through but the voice at the other end becomes garbled and impossible to understand and the person at ...

TC57
Level 1: Cadet

With the pre paid 4gx hotspot, once the included 20gb data is used, can you simply upgrade to the 200gb data package at the advertised sim only plan price?

heybabe
Level 2: Rookie

So, been having issues with data being below 5 mbps in an area where I would normally get 50+ mbps. Reached out to Mobile Assurance for help, they said the speed is "within acceptable range" and gave me the brush off.I went to T.com and submitted a c ...

Wendyli
Level 1: Cadet

WIFI calling is not working on my Google Pixel 3a (updated to Android 11). By putting the same sim card in an iPhone 6 on the same wifi network, WIFI Calling works very well. The wifi calling switch is on in the Pixel 3a' settings. Is there any solut ...

PaulQB
Level 1: Cadet

Whilst driving to Perth and back over the Christmas break we noted that our mobiles (two  iPhones & an iPad) were without signal most of the way, which is a great reduction in the service we always used to enjoy. Previous journeys have seen us with v ...

Mikmik210
Level 1: Cadet

I have purchased a tester 4GX WiFi plus and cannot activate it. 
I try and activate it as a current Telstra user and nothing is happening.I've been working on it for 4 hr's and it is simply becoming ridiculous , especially that there is no Telstra tec ...

Nkd1
Level 2: Rookie

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LouiseMcLean
Level 1: Cadet

I am very confused I can play my Telstra TV on one TV but not the other?? First TV plays all apps but second TV plays everything except 7Plus. I can go to 7Plus choice my TV series but when I go to play it. it flashes half a circle likes it is about ...

Dang1-
Level 1: Cadet

Have trouble accessing to port 8000 (batoi.swanndvr.net) on Telstra mobile network.There is no problem accessing to port 8000 with home wifi or other mobile networks (Optus & Telstra)

Alfo1111
Level 1: Cadet

Customer support mentioned it would just take 1 to 4 hours to complete port in request.  It’s been over 24 hours and the process is still not finished. I discovered the order was on hold when I enquired the below order number in Telstra order track. ...

Vladdy
Level 1: Cadet

For at least a month, Telstra 4G cellular coverage has dropped out in the Sydney underground rail tunnel between Bondi Junction and Edgecliff station. To be precise, it has dropped out in the tunnel segment between Bondi Junction station and the Edge ...

Kimbo1956
Level 1: Cadet

We live in Leschenault 2 klms north of Australind which is just north of Bunbury WA. For 20 years we had appalling Telstra coverage next to 2 major regional centres. We travel extensively throughout Oz and find even tiny!! outback locations have a mu ...

Onholdagain
Level 1: Cadet

Has anyone managed to connect a phone call to Telstra support? The covid excuse is rolled out, even when calling stores. Seems unlikely to me that someone typing in chat or standing in a store can't as safely answer a call. 

MWU
Level 1: Cadet

Hi Guys,My location is Corby Avenue in Concord 2137. I just ported in two weeks ago and basically no signal reception at all when I'm in home. I checked the outrage map it said the service was interrupted due to a planned maintenance, so I assumed it ...

Frothieman
Level 2: Rookie

I used Telstra app to transfer or restore esim. It said it could take up to 4 hrs and when I wake this morning I have a text message from Telstra “Hi from Telstra. We received an order to replace the SIM ******1122. Call us on 132200 if you did not o ...

Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

OlliaOlga
Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

ukris
Level 1: Cadet

Received a lovely email from Telstra advising me that they are kindly updating my Foxtel and internet home bundle. No extra service, however increase from $129.00 to $150.00 per month. Tried to contact to enquire about the changes,  got the automatic ...

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