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Billywillinga
Level 1: Cadet

Hi,I live in a rural area and a new Small Cell has just been activated in my area. I have a Samsung S9 that was purchased from the Good Guys, and it has the latest firmware etc. Yesterday, when I entered the area covered by the Small Cell, I received ...

RatherAnnoyed
Level 1: Cadet

Hope you can help.  We used to have Foxtel /Telstra bundle, and it was Foxtel cable service.   We stopped the Foxtel service a while back.   Now that NBN is here,  I am told, via the NBN lookup, we are a FTTC address, the pit is just outside our hous ...

Mullo
Level 2: Rookie

What is going on with Telstra and mobile data connections I have been travelling up the west coast of WA and the data speeds has been shocking in Denham the Telstra mobile data speed was 0.5 mbps Optus was 119mbps and I’m currently in Kalbarri and th ...

SCT22
Level 2: Rookie

I need my pre paid iPhone unblocked to be able to put in andaand different network provider's SIM card.1. Do this online with your IMEI, but I get the message that seeing it is pre-paid I have to unblock by ringing a number given2. Ring the number on ...

china9
Level 1: Cadet

Hi,Trying to establish the best way to utilise/position our Telstra Smart Modem (still on ADSL) for wifi connection in a home with a separate parent retreat. What is generally the range/distance for the wifi to reach & how many devices can connect at ...

Uranus
Level 1: Cadet

We have two phones, Iphone6 and Iphone SX, both get 1 Bar of signal strength indoors.Brick veneer house, timber not steel frame but tiled roof is sarked.We live at Marion SA. We have two towers within ~750 metres East and ~700m West but in the house ...

Mittymoo
Level 2: Rookie

We are served by a 4G tower between Bathurst and Mudgee (Monkey Hill) in NSW. For the last 12-24 hours, we have only been able to access the internet via HSPA+. No 4G signal showing on the phone. Is there an outage? And how do I find out if the tower ...

CiaoTelstra
Level 1: Cadet

Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...

number8
Level 2: Rookie

Hi I am about to leave my company and I have a company paid Telstra mobile number.  I want to port the mobile number to a personal but not to Telstra but to Aldi.  Can that be done?Do I nee also contact Aldi?  

CiaoTelstra
Level 1: Cadet

Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...

WendyT
Level 1: Cadet

I have an new Oukitel C16 Pro and when I install my active Telstra sim the Telstra network doesn't connect.   It sees Optus and Vodafone.   Any suggestions about what settings to change? 

Leopard2
Level 2: Rookie

Why do you automatically transfer me from Telstra NBN smart modem to roaming network. This slows my downloads to a pathetic slow level. You do this without any authorisayion or consent. Pathetic non service. If you do this once more i will go to a be ...

Muzungo
Level 1: Cadet

I'm currently in Uganda and whilst over here I changed from a post pay account to a pre paid facility and my phone is not allowing me to connect to the main network here (MTN). My android phone is stating that it is now Forbidden. The other main netw ...

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

Flo6
Level 2: Rookie

I’m currently overseas in NZ and I seem to get charged more on my phone bill for having international day pass activated. If the day pass and roaming was turned off was it still possible to use the data from my actual plan or is there no point in pay ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Bun00001
Level 1: Cadet

I had barred sms incoming and outgoing. How do I remove this so I can send and receive sms

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

RatherAnnoyed
Level 1: Cadet

Hope you can help.  We used to have Foxtel /Telstra bundle, and it was Foxtel cable service.   We stopped the Foxtel service a while back.   Now that NBN is here,  I am told, via the NBN lookup, we are a FTTC address, the pit is just outside our hous ...

Mullo
Level 2: Rookie

What is going on with Telstra and mobile data connections I have been travelling up the west coast of WA and the data speeds has been shocking in Denham the Telstra mobile data speed was 0.5 mbps Optus was 119mbps and I’m currently in Kalbarri and th ...

Uranus
Level 1: Cadet

We have two phones, Iphone6 and Iphone SX, both get 1 Bar of signal strength indoors.Brick veneer house, timber not steel frame but tiled roof is sarked.We live at Marion SA. We have two towers within ~750 metres East and ~700m West but in the house ...

Mittymoo
Level 2: Rookie

We are served by a 4G tower between Bathurst and Mudgee (Monkey Hill) in NSW. For the last 12-24 hours, we have only been able to access the internet via HSPA+. No 4G signal showing on the phone. Is there an outage? And how do I find out if the tower ...

DaveVandelay
Level 1: Cadet

The only reason I signed up to Telstra was to get the NRL streaming. So far I've managed 20 mins of uninterrupted games this season. Will be going in to Telstra store tomorrow to cancel. Absolutely pathetic service 

Timos1
Level 1: Cadet

Since yesterday I cannot connect to any carrier in Greece. Telstra chat does not work, no phone number to call on the website, absolutely awful service  Anybody else also having similar problems? ThanksTimos

Harley95
Level 1: Cadet

Hi has anyone had trouble with trying to receive and / or send emails.  My emails have stopped as of today on all devices i.e. laptop, iPhone and iPad.  I checked my telstra web mail and it is the same there.  I have tried to contact Telstra and I ge ...

DadDreadz
Level 1: Cadet

Im in Wellard Australia 6170 the reception is so bad that the only way i can receive a msg or make a call is if i go in the middle of the street & even then the other end cant here us iv asked my neighbors and they all say the same & yet the Telstra ...

Brinrac
Level 2: Rookie

Hi all,Wondering if anyone knows when the Telstra Coverage problem page will be working again. ? See error end of message below. I need to report that alot of the Gold Coast Qld areas have only (1 bar) of signal 99% of the time no matter what type or ...

commonman
Level 1: Cadet

Telstra.. I don’t know this network is still surviving with such poor network coverage and worst customer service. Coverage is best only at the store, for that we can’t live at their store for coverage. 

there is no means to reach them and complain ab ...

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