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jebz
Level 3: Gumshoe

The local tower had work done on it in the past week. A few weeks ago Telstra messaged 5G was available locally. Very recently my phone and others on Telstra have experienced lower signal strength and reports from the other party in our conversations ...

riya
Level 1: Cadet

how do I keep my number working while travelling overseas without using it ?

Marlee4
Level 1: Cadet

My service isn't working for some reason and the only way I can get in touch is through the my telstra app. The app doesn't appear to let you use chat with out a data connection, it just gets stuck on the loading screen. I can't use my computer becau ...

LaLaLand0
Level 1: Cadet

Hi, got the ORBI plus satellite to give us better reach in rural to replace the Nighthawk. 
On Telstra mobile data plan. We have internet drop out issues multiple times a day. Connecting one laptop via Ethernet and 4 devices on wifi. Wifi works, just ...

MissVP
Level 1: Cadet

Unable to make international calls to the registered countries on my plan. Can someone please assist 

Dearsonyc
Level 2: Rookie

Just the previous day of day Day light saving, I was getting the Sydney zone with the correct time on my mobile. Once Daylight saving stated, my iPhone is getting Brisbane timezone in NSW (Tweed Heads)

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

eSIM_As_123
Level 4: Private Eye

I got a sms from Telstra stating that they are going to remove international roaming from pre-paid plans on October 13 2020. I live outside of Australia but have been using a long life plan so that I can still receive messages on my Australian number ...

Growlinggecko
Level 2: Rookie

My partner has a Pre-paid plan with Belong which uses the Telstra network but has been unable to make or receive phone calls Is our Telstra installed Stationary repeater the reason why?

kenny-osi
Level 2: Rookie

Hi,Does Telstra offer SIM cards(IPv6) with static IP?

Eva8
Level 1: Cadet

How the **bleep** do I disconnect my Telstra services

poochtab
Level 2: Rookie

We are in Melbourne.
So we are in lock-down at the moment, spending >23 hours a day at home.We are 350m from the Telstra tower.We get 2-3 bars in 4G,4 bars in 3G.
Thursday August 27 - both mobile phones are able to make and receive calls while in the h ...

Winnie_10
Level 1: Cadet

Hi! I'm overseas and I'm thinking about buying a new phone (Xiaomi 9 Note Pro). Could you please tell me the compatibility with Telstra? (see phone details below)Cheers!  NETWORKTechnologyGSM / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & ...

Charles49
Level 2: Rookie

So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...

CATS61PKWDS
Level 2: Rookie

 If you've accidently wiped your network settings and realized you can no longer go on the internet over mobile data, like I did... there is help! You need to "create" a new APN even if Telstra is in the registered APN's and input the data as stated ...

Apple81
Level 2: Rookie

Hiya,I understand from previous threads that not all phones work with 5G.Also, it seems that not all regions in Australia can access 5G, even if you have a phone that can, right?So, my question is, where on the Telstra website/internet can I find out ...

Jimdangles
Level 1: Cadet

I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as the ...

jebz
Level 3: Gumshoe

The local tower had work done on it in the past week. A few weeks ago Telstra messaged 5G was available locally. Very recently my phone and others on Telstra have experienced lower signal strength and reports from the other party in our conversations ...

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

OlliaOlga
Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

ukris
Level 1: Cadet

Received a lovely email from Telstra advising me that they are kindly updating my Foxtel and internet home bundle. No extra service, however increase from $129.00 to $150.00 per month. Tried to contact to enquire about the changes,  got the automatic ...

Wombat1940
Level 1: Cadet

Hi I'm in Bali. Locked in since April. Unable to return to Inverloch, Australia. My Telstra mobile phone <Removed for Privacy> has worked perfectly up to 2 weeks ago. Now it shows "No Service" which was not the case before. I need to receive SMS's to ...

JoeX
Level 1: Cadet

I've been trying to call my grandparents who live overseas for weeks now, and there is no dial tone, background music starts playing instantly soon as I dial the number, the same issue is happening on my mothers phone who is also with Telstra. Anothe ...

Naomee
Level 1: Cadet

Hi I’m thinking about purchasing the Microsoft surface duo from America , can you please tell me if this will work on Australian networks . Have attached a picture 

bucko50
Level 1: Cadet

Telstra has notified that international roaming will no longer be available for prepaid freedom plus customers. And that a new feature will be launched mid 2021 . If it will be available for my current service I can deal with that as i dont plan to  ...

Greenscarf
Level 1: Cadet

I didn't realise how bad it is to get through to someone at Telstra, if I knew I wouldn't have purchased a prepaid mobile sim card for my daughters phone and gone with another carrier, Telstra states 4 hrs to activate its now been 24 hrs and still no ...

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