Mobiles & Tablets

Network & Roaming

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
PGS1
Level 2: Rookie

HiUnsure if this is the correct board however I believe that my problem is related to my SIM card or network settings.I recently purchased a new Motorola G8 Plus to replace my aging Motorola G5 S. Installed my Telstra SIM and restored my apps, contac ...

eSIM_As_123
Level 3: Gumshoe

I got a sms from Telstra stating that they are going to remove international roaming from pre-paid plans on October 13 2020. I live outside of Australia but have been using a long life plan so that I can still receive messages on my Australian number ...

warrenmjhill
Level 1: Cadet

My 5G plan expires on Sep 30th but there is no way to change it or sign up to a new one as the MyAccount and App aren't working! Anyone know why or when this might be fixed?

Wombat1940
Level 1: Cadet

Hi I'm in Bali. Locked in since April. Unable to return to Inverloch, Australia. My Telstra mobile phone <Removed for Privacy> has worked perfectly up to 2 weeks ago. Now it shows "No Service" which was not the case before. I need to receive SMS's to ...

Dwarfboysim
Level 2: Rookie

Hi,My parents in law travel frequently.  They have one mobile with Dodo, one mobile with Woolworths mobile and the home NBN and ipad with Telstra, They use Outlook with POP3 and SMTP to send and receive email from their laptop.  When they are at home ...

JoeX
Level 1: Cadet

I've been trying to call my grandparents who live overseas for weeks now, and there is no dial tone, background music starts playing instantly soon as I dial the number, the same issue is happening on my mothers phone who is also with Telstra. Anothe ...

N_J_Vyas
Level 1: Cadet

I have purchased SIM Only plan online. After receiving it I did the activation process. It has been 48hrs and I am yet to get my SIM activated. Earlier I used to see "SIM not provisioned for voice". Now it says, "Not registered on Network" I am porti ...

Pressboard
Level 1: Cadet

Hi , I’m using a iPhone 11 pro max & always had network issue in buildings & carparks i really couldn’t see the Telstra network difference. Today i was in a shopping centre 3047 Melbourne location underground carpark 1 level & has sos . My partner ha ...

Jack69
Level 1: Cadet

The battery in my 4gx Advanced III by netgear has died - won,t recharge. My local Telstra shop has told me that because it is older than 12 months batteries are no longer available.Please confirm this information and give suggestions as to how I can ...

bigmacca
Level 1: Cadet

Can you make phone calls with a  Prepaid B'band Mobile Data Pass sim?Thanks.

poochtab
Level 2: Rookie

We are in Melbourne.
So we are in lock-down at the moment, spending >23 hours a day at home.We are 350m from the Telstra tower.We get 2-3 bars in 4G,4 bars in 3G.
Thursday August 27 - both mobile phones are able to make and receive calls while in the h ...

Winnie_10
Level 1: Cadet

Hi! I'm overseas and I'm thinking about buying a new phone (Xiaomi 9 Note Pro). Could you please tell me the compatibility with Telstra? (see phone details below)Cheers!  NETWORKTechnologyGSM / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & ...

Charles49
Level 2: Rookie

So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...

CATS61PKWDS
Level 2: Rookie

 If you've accidently wiped your network settings and realized you can no longer go on the internet over mobile data, like I did... there is help! You need to "create" a new APN even if Telstra is in the registered APN's and input the data as stated ...

Apple81
Level 2: Rookie

Hiya,I understand from previous threads that not all phones work with 5G.Also, it seems that not all regions in Australia can access 5G, even if you have a phone that can, right?So, my question is, where on the Telstra website/internet can I find out ...

Jimdangles
Level 1: Cadet

I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as the ...

CiaoTelstra
Level 1: Cadet

Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...

WendyT
Level 1: Cadet

I have an new Oukitel C16 Pro and when I install my active Telstra sim the Telstra network doesn't connect.   It sees Optus and Vodafone.   Any suggestions about what settings to change? 

Leopard2
Level 2: Rookie

Why do you automatically transfer me from Telstra NBN smart modem to roaming network. This slows my downloads to a pathetic slow level. You do this without any authorisayion or consent. Pathetic non service. If you do this once more i will go to a be ...

Muzungo
Level 1: Cadet

I'm currently in Uganda and whilst over here I changed from a post pay account to a pre paid facility and my phone is not allowing me to connect to the main network here (MTN). My android phone is stating that it is now Forbidden. The other main netw ...

Wombat1940
Level 1: Cadet

Hi I'm in Bali. Locked in since April. Unable to return to Inverloch, Australia. My Telstra mobile phone <Removed for Privacy> has worked perfectly up to 2 weeks ago. Now it shows "No Service" which was not the case before. I need to receive SMS's to ...

JoeX
Level 1: Cadet

I've been trying to call my grandparents who live overseas for weeks now, and there is no dial tone, background music starts playing instantly soon as I dial the number, the same issue is happening on my mothers phone who is also with Telstra. Anothe ...

Naomee
Level 1: Cadet

Hi I’m thinking about purchasing the Microsoft surface duo from America , can you please tell me if this will work on Australian networks . Have attached a picture 

bucko50
Level 1: Cadet

Telstra has notified that international roaming will no longer be available for prepaid freedom plus customers. And that a new feature will be launched mid 2021 . If it will be available for my current service I can deal with that as i dont plan to  ...

Greenscarf
Level 1: Cadet

I didn't realise how bad it is to get through to someone at Telstra, if I knew I wouldn't have purchased a prepaid mobile sim card for my daughters phone and gone with another carrier, Telstra states 4 hrs to activate its now been 24 hrs and still no ...

LaLaLand0
Level 1: Cadet

Hi, got the ORBI plus satellite to give us better reach in rural to replace the Nighthawk. 
On Telstra mobile data plan. We have internet drop out issues multiple times a day. Connecting one laptop via Ethernet and 4 devices on wifi. Wifi works, just ...

XLX
Level 1: Cadet

So Telstra decides to cancel all roaming for prepaid accounts on the 13th of October. Like why do that, especially during this vulnerable Covid time when there are alot of people stuck overseas and may need to contact people for emergencies.This is a ...

DC2807
Level 1: Cadet

Hello! Ping changed about 3-4 months ago. Was getting stable 53/54/55 ping, now it doesn't drop below 67 and the average is about 68/69. Tried infinite number of things. Including changing router/modem/network plan. Nothing has seemed to work. When I ...

nickb1979
Level 1: Cadet

4G data services in Bacchus Marsh area (Vic) have been slow or non existent for days now. No outages listed.

Halfway_there
Level 1: Cadet

A quick bit of background. For the past 3 months I have been having an issue with my 4g service. Any day of the week at around 3pm my 4g speeds will start to gradually drop from 99 Mbps. By 5:30 ish my DL has hit less than 1mbps. My upload speed is r ...

Our community experts

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more