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Lyndo
Level 3: Gumshoe

Not happy Telstra. After numerous incident reports for internet drop outs over a week and coversations with robot support Telstra cut my speed from 51 - 55Mbs down to 11.0 MBs. After not having had drop outs for a day they supposedly removed any shap ...

feester
Level 1: Cadet

I have received my new smart modem gen 2 and cant work out how to connect my d-link dap-1650 to it or even if it is even compatible.

KewlDad
Level 1: Cadet

I recently upgraded my phone to a Google Pixel 6 and realised it is 5G network compatible. I didn't know too much about the new network, but isn't is meant to be much faster than 4G? I noticed initially it seemed slower and then doing some Speed Test ...

Chiyo
Level 1: Cadet

We have a Telstra GO Repeater with a YAGI antenna. We are 2km from the closest tower. I seek to understand why our signal strength (76%) is strong, but our boosted signal is struggling with poor quality (35% - 40%). Our antenna separation is 100%, ac ...

wyndham10
Level 1: Cadet

There have been multiple posts about this problem, none of which have received a clear answer and all of which are closed. At random, I am unable to call certain numbers, and get a voice message saying "The number you have called is not available fro ...

DouglasAndMilko
Level 1: Cadet

Hi,I am heading to France for three months, and want to know if I can receive sms texts on my Telstra prepaid sim?I do not want roaming. The SMS texts are just for banking verification etc. Also, if not, will change to post-paid make a difference. Th ...

Cat61
Level 1: Cadet

Until recently the time limit for my voicemail on my mobile was 5 minutes. In the last few days this has been reduced to 30 seconds. Any idea why? And how can I fix this?          

Pauley
Level 1: Cadet

After a very lengthy process in having an Easycall 5 unlocked (longer explanation than I'm willing to share), the phone is having issues when attempting incoming and outgoing calls.  The device has been working perfectly fine for well over 12mths wit ...

Sergey__Vi
Level 1: Cadet

Hi thereI have signed in to Telstra post paid plan in JBhifi store, 69/month, 12months. I signed in papers 26th of December, salesman submitted number port request to my previous carrier (iiNet) and said - all should happen in half an hour. 10 days g ...

oldfart99
Level 3: Gumshoe

Nokia C5-00.1 (Symbian o/s) purchased from Telstra on a monthly plan in 2011; used continuously until yesterday when my phone number was ported to another provider.
Now the C5 cannot see any network signal, yet another network is visible at my locatio ...

dwywit
Level 4: Private Eye

So here's a thing: multiple phones - 3 x Android and 2 x Apple - at my place since yesterday are experiencing either no network, or calls dropping out within 5 seconds of connecting, SMS is patchy, and mobile data not able to load a webpage (I should ...

DrBeetle
Level 1: Cadet

I’m having difficulties transferring to an eSIM. Is that because I’m currently overseas?

Pierre_wa
Level 1: Cadet

Hi everyone!My business manages remote battery systems and we use 3G/4G routers to get our batteries connected to "the cloud".Our battery units are in very rural areas (think large farms in WA) where the coverage is Telstra only and sometimes fairly ...

LoneRanger58
Level 1: Cadet

I'm in NZ, I've a prepaid mob account, there is credit in it, phone is not working, I cannot speak to a telstra overseas help as I need to use my phone, I'm in NZ Quarantine locked down and I can't buy anything online because my ccard requires sms ve ...

SamboC
Level 2: Rookie

When I try to access Spotify via Telstra mobile any song I haven't downloaded is greyed out and can't be streamed. We know this is a Telstra problem because when you connect to wifi it's fine. It's also not a problem for people on Vodafone or Optus b ...

DZ720
Level 1: Cadet

Is there anywhere I can access ESRI Shape file for Telstra coverage maps including 3G, 4G, 5G and CAT M1

007shoottokill
Level 4: Private Eye

Can someone here explain to me why Telstra is allowing overseas call centres to use Australian phone numbers on their network...As fast as you block them, they change the number to another...Robo callers do the same...What I can't for life of me unde ...

Dotage
Level 1: Cadet

I can connect with Telstra 5G modem, all light looks working fine. But just can not run a speed test in Telstra's own speed test. Anyone has the same problem?

MrTelly
Level 2: Rookie

Hi All,      I'm going to be in the UK next year, with a dual sim phone. I want to receive calls and texts as normal, but then I'll only make calls on the second sim. Do I have to pay for international roaming to recieve calls? MrTelly

sydney88
Level 1: Cadet

I live in the Inner West, I activated 5G Home Wifi with Telstra last week and it was working great (350+ Mbps). My phone (which is not 5G capable) would run well on 4G.Since yesterday morning, the 5G modem will not pick up 5G. I am getting 0.2 Mbps d ...

Hannahem85
Level 1: Cadet

Hello, I have a go repeater installed at home to date no issues all of a sudden I am not able to get 4g status light has been flashing green for over 24hrs, have completed a reset with no luck and checked the outage map which is saying no issues in t ...

bearkiter
Level 2: Rookie

Hi Crowd, I have a curly one. I'm a network engineer, so bear in mind I've tried EVERY possible solution from the client side.
I just spent the better part of my day trying to solve a remote access issue to our Ring cameras. Everything would work EXCE ...

berenger24
Level 3: Gumshoe

Hi all, I am at my wits here. Since moving to the Caulfield South area i don't get more than 1 bar both indoor and outdoor. my phone has become a paper weight while at home. Anyone else having issues in the area or close to the area? I have logged an ...

MichaelBlucher1
Level 3: Gumshoe

Our Telstra Smart Modem 2 was recently replaced.The new model "Technicolor DJA0231" has a completely different style of Interface to the old one.Content Sharing (SMB) worked on the Old Modem without issues.We had a 2GB Seagate Drive Connected and it ...

Lyndo
Level 3: Gumshoe

Not happy Telstra. After numerous incident reports for internet drop outs over a week and coversations with robot support Telstra cut my speed from 51 - 55Mbs down to 11.0 MBs. After not having had drop outs for a day they supposedly removed any shap ...

DouglasAndMilko
Level 1: Cadet

Hi,I am heading to France for three months, and want to know if I can receive sms texts on my Telstra prepaid sim?I do not want roaming. The SMS texts are just for banking verification etc. Also, if not, will change to post-paid make a difference. Th ...

Hannahem85
Level 1: Cadet

Hello, I have a go repeater installed at home to date no issues all of a sudden I am not able to get 4g status light has been flashing green for over 24hrs, have completed a reset with no luck and checked the outage map which is saying no issues in t ...

Foffnow
Level 2: Rookie

The 24/7 app hasn’t launched on my mobile since I changed plans to the Telstra Mobile Starter Plan

Shimz
Level 2: Rookie

I switched from Optus to Telstra a few weeks ago and ever since making the switch I have been unable to receive calls and only seem to receive some texts (I can however make calls). A ticket has been raised with the tech team however they insist on c ...

Yaama
Level 1: Cadet

Hi CrowdSupport, Firstly thanks for being here! I have just read up on the IRDP (International Roaming Day Pass), and according to my MyTelstra app the pass is $10 per day, but on the email regarding to the automatic switch from my old plan to the ne ...

Barry_Duffman
Level 1: Cadet

I'm getting these texts daily. Why can't Telstra block them?They'd be so easy to identify:1) contains a link2) contains the word "voicemail" or "package"3) new number/ previously inactive4) sends a million messages

19W
Level 1: Cadet

Is Usage initiated by incoming calls and/or MessageBank txts?

Jade92
Level 1: Cadet

Hello,My data works fine but whenever I go to my family house my data is so slow I try to search or try to watch a video nothing will load or will take forever to do anything, I have data and mostly full signal, I can walk out the front door and look ...

Sas326
Level 1: Cadet

hi, I have purchased an ASUS RT-AX88U and has LAN aggregation port on Wan port and LAN port4I have tried to put it in bridged mode and fail when it comes to connecting to the internet ( the Modem Fail to reconnect to the WAN, I have to reset to facto ...

MBAS_Webmaster
Level 1: Cadet

Membership renewal emails from our domain mbas.org.au are being blocked by bigpond.com with the message below:

"Message content rejected due to suspected spam. IB703" 

We are a community based not for profit Blues Music society, I've checked and we are ...

6_Lockd0wn
Level 1: Cadet

Recently upgraded to NBN with Telstra dual-band Smart Modem installed.  I have an old device that (apparently) can only access the 2.4Ghz frequency.  It would appear that my other devices can access the modem on the 5GHz frequency. The modem is not v ...

Packo88
Level 1: Cadet

Hi, My phone (and my wifes) cannot get make or receive calls from a certain tower near our home. I have driven around town using an app on my phone called "Aus phone Towers" to see which tower I am connected to to do some fault finding. My service is ...

Ryan7612
Level 1: Cadet

I am on a small plan and only ever had access to 4G. Tonight I am on 5G? is anyone aware of any changes to Telstra’s policy? The plan still says small has access to 4G only? I am in brisbane cheers

Natasha84
Level 2: Rookie

Probably a stupid question but if I was to purchase a new device with a medium plan which covers 5G but I'm unable to get 5G will it still work on the 4G until 5G is available where I am 

Bighitter87
Level 1: Cadet

Hi,I have a Technicolor DJA0230 Telstra Smart modem.when I have it connected it stops all my Ethernet house points from working. I am wondering how I can change the Telstra modem from router into just wifi modem so that the house Ethernet ports also ...

tjcoda
Level 1: Cadet

When connected through 4G or 5G, Telstra phones appear to be provided either:Both an IPv4 address (CGNAT in the 10.0.0.0/8 range) and IPv6 addressesOnly IPv6 addressesdepending on the state/location you're in. In cases when only the IPv6 addresses ar ...

Sym12345
Level 2: Rookie

Porting of number from optus post paid to boost prepaid (telstra). Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have ...

22mp
Level 1: Cadet

My mobile plan includes free calls/texts to New Zealand. If I enable call-forwarding from my Telstra number to a New Zealand number, would any calls/messages that get forwarded be free of charge?

ZenLegend
Level 2: Rookie

Hi everyone I am using Physical sim on one Phone currently and got a new devicethat support eSim. Is it possible for having two devices, one with Physical Sim and the other on eSim at the same time? 

orion_jb2001
Level 6: Bloodhound

I received some information about Telstra 5G in regional areas, from Telstra base stations. The question asked was why not all the mobile towers in my town were being upgraded, based on at that stage my belief, the 5G network would be the standard 35 ...

Da_Internet
Level 1: Cadet

This issue seems to have arisen only in the past few months, and I haven’t been unable to find any definitive answer. Are Telstra blocking the use of streaming footage/video from mobile devices using 4G, to non-Telstra NBN connected CCTV NVRs?
This is ...

TelstraRegret
Level 1: Cadet

I have recently switched from Vodafone to Telstra due to its better network coverage in regional areas on an “upfront plan” does anyone know when these plans will support eSIM and Telstra One Number? The website site states these items are coming soo ...

Kay98
Level 1: Cadet

I am thinking of "hibernating" my SIM as I'd like to keep the number while I don't need the SIM for up to 18 months. How long will the SIM remain active after it runs out of credit, i.e. how frequently do I need to do a minimal topup just to keep the ...

UncleTerry
Level 1: Cadet

Can I get an update on mobile service interruption in Geraldton following cyclone Seroja. The outage map says there is a service interruption at my home address but there is no info regarding an ETA to resolution or any other helpful information.  I ...

Bucky101
Level 1: Cadet

Has something changed today with Telstra and the IPv6 CG-NAT Today 21-5-21?  Background: Have been having issues with SIP clients installed on IOS devices coming through via IPv4 (1.152.x.x) but with IPv6 in the SIP headers due to the IPv6 private IP ...

Bryanmac75
Level 1: Cadet

Telstra’s international roaming isn’t really the most competitive with higher daily rate costs and minimal data allowances v Vodafone that’s $5 per day and the same phone and data package that you have available in Australia. Will Telstra be trying t ...

BlackburnBird
Level 1: Cadet

Been out in postcode 3130 since Friday 5th Feb. online support keeps dropping out or not even responding. Tell me no outage but every mobile in this house is suffering same problem. What do we do besides finding a new provider 

Jenny90
Level 1: Cadet

Telstra message us app took over half days to reply to activate that option. if we can self activate by ourselves it may be so much easier to make an urgent international call. 
Thanks

Karvis
Level 1: Cadet

Hello. I've recently purchased a Nokia 2720 and have been having problems with the timestamp in my messages. Example: I would send myself a SMS at 0600 x/x/2021 and would receive the text a few seconds later but it would be stamped at 0500 x/x/2021 o ...

ALo13
Level 1: Cadet

From around 2 weeks ago both my wife and I are experiencing frequent call quality issues. It might happen right from the start of a call or part way through but the voice at the other end becomes garbled and impossible to understand and the person at ...

TC57
Level 1: Cadet

With the pre paid 4gx hotspot, once the included 20gb data is used, can you simply upgrade to the 200gb data package at the advertised sim only plan price?

heybabe
Level 2: Rookie

So, been having issues with data being below 5 mbps in an area where I would normally get 50+ mbps. Reached out to Mobile Assurance for help, they said the speed is "within acceptable range" and gave me the brush off.I went to T.com and submitted a c ...

Wendyli
Level 1: Cadet

WIFI calling is not working on my Google Pixel 3a (updated to Android 11). By putting the same sim card in an iPhone 6 on the same wifi network, WIFI Calling works very well. The wifi calling switch is on in the Pixel 3a' settings. Is there any solut ...

PaulQB
Level 1: Cadet

Whilst driving to Perth and back over the Christmas break we noted that our mobiles (two  iPhones & an iPad) were without signal most of the way, which is a great reduction in the service we always used to enjoy. Previous journeys have seen us with v ...

Mikmik210
Level 1: Cadet

I have purchased a tester 4GX WiFi plus and cannot activate it. 
I try and activate it as a current Telstra user and nothing is happening.I've been working on it for 4 hr's and it is simply becoming ridiculous , especially that there is no Telstra tec ...

Nkd1
Level 2: Rookie

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LouiseMcLean
Level 1: Cadet

I am very confused I can play my Telstra TV on one TV but not the other?? First TV plays all apps but second TV plays everything except 7Plus. I can go to 7Plus choice my TV series but when I go to play it. it flashes half a circle likes it is about ...

Dang1-
Level 1: Cadet

Have trouble accessing to port 8000 (batoi.swanndvr.net) on Telstra mobile network.There is no problem accessing to port 8000 with home wifi or other mobile networks (Optus & Telstra)

Alfo1111
Level 1: Cadet

Customer support mentioned it would just take 1 to 4 hours to complete port in request.  It’s been over 24 hours and the process is still not finished. I discovered the order was on hold when I enquired the below order number in Telstra order track. ...

Vladdy
Level 1: Cadet

For at least a month, Telstra 4G cellular coverage has dropped out in the Sydney underground rail tunnel between Bondi Junction and Edgecliff station. To be precise, it has dropped out in the tunnel segment between Bondi Junction station and the Edge ...

Kimbo1956
Level 1: Cadet

We live in Leschenault 2 klms north of Australind which is just north of Bunbury WA. For 20 years we had appalling Telstra coverage next to 2 major regional centres. We travel extensively throughout Oz and find even tiny!! outback locations have a mu ...

Onholdagain
Level 1: Cadet

Has anyone managed to connect a phone call to Telstra support? The covid excuse is rolled out, even when calling stores. Seems unlikely to me that someone typing in chat or standing in a store can't as safely answer a call. 

MWU
Level 1: Cadet

Hi Guys,My location is Corby Avenue in Concord 2137. I just ported in two weeks ago and basically no signal reception at all when I'm in home. I checked the outrage map it said the service was interrupted due to a planned maintenance, so I assumed it ...

Frothieman
Level 2: Rookie

I used Telstra app to transfer or restore esim. It said it could take up to 4 hrs and when I wake this morning I have a text message from Telstra “Hi from Telstra. We received an order to replace the SIM ******1122. Call us on 132200 if you did not o ...

Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

OlliaOlga
Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

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