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Alfo1111
Level 1: Cadet

Customer support mentioned it would just take 1 to 4 hours to complete port in request.  It’s been over 24 hours and the process is still not finished. I discovered the order was on hold when I enquired the below order number in Telstra order track. ...

KayRetta
Level 1: Cadet

Is anyone in the Canberra ACT AUS Region experiencing network outage because i spoke with an agent on the chat service and confirmed there was since last night in the Canberra Civic area but i want to be sure other people within in the region is expe ...

Willl
Level 1: Cadet

Hi, I just switched to a new Telstra 5G plan on my mobile phone from Aldimobile. It comes with 80GB of data which is why I signed up for the plan. The tethering speeds however are horrific at an average of <1mbs. I have tested it on my laptop, deskto ...

billham
Level 2: Rookie

Due to the power outage, will I receive a credit for lack of internet service??

Bzank
Level 1: Cadet

Installed new smart modem and WiFi booster. Everything worked well. 48hrs later, my pc will not connect to WiFi internet (windows 8) No previous issues. Did the modem update overnight and now not compatible? All other devices (all apple) work fine.

Moeka
Level 2: Rookie

Hi Telstra Any updates on the new Telstra Mobile phone tower on the Clyde Mountain on the Kings Highway NSW, the planned date according to your website is QTR4 2020, is this still on track, when can we expect to see it turned on? ThanksStan

justin1968
Level 1: Cadet

Hi there,in the last two days, every Telstra mobile I call has a 30 second time limit for me to leave a message (including mine and my wife's) - used to be 5 minutes - and, even worse, you get interrupted by someone telling you that you have 5 second ...

Vladdy
Level 1: Cadet

For at least a month, Telstra 4G cellular coverage has dropped out in the Sydney underground rail tunnel between Bondi Junction and Edgecliff station. To be precise, it has dropped out in the tunnel segment between Bondi Junction station and the Edge ...

sam3017
Level 2: Rookie

I went to the Telstra store on Saturday and purchased a Telstra prepaid sim card.Staff initiated the Optus to Telstra porting process. It is end of day Monday now and my porting still hasn't gone through.  When they checked my order at the store earl ...

kerv
Level 1: Cadet

brought a $2 sim kits from woolie but no mobile number so I can't recharge, can anyone help please

Frustrated__
Level 2: Rookie

I had an eSIM connected to a phone, then swapped it onto a different phone and it just disappeared. This was on Monday, it is now Thursday and I cannot make/receive calls/SMS. If you call my number from another phone, it will ring out and go to my vo ...

Oppouser
Level 1: Cadet

I have no network connectivity. If I enter to the Boost app it says no connectivity. We've run into a problem  

Mooresa
Level 2: Rookie

Why does it take days to activate a new SIM and transfer from another provider?  It should take days!  You don't even keep the customer informed of progress, I'm just sitting here waiting like an idiot!

Divinal
Level 1: Cadet

When I got my new Pixel 5, I immediately switched over to a plan with 5G support. What a mistake, I now pay more for a service that is slower than 4G. Luckily I can set 4G as my preferred network. I have full 5G reception but download speeds way less ...

Panja8
Level 1: Cadet

It always says obtaining ip address.what does this mean.?

Unhappy76
Level 1: Cadet

Why is Telstras service so **bleep**. It's an absolute bloody joke

jebz
Level 3: Gumshoe

The local tower had work done on it in the past week. A few weeks ago Telstra messaged 5G was available locally. Very recently my phone and others on Telstra have experienced lower signal strength and reports from the other party in our conversations ...

hotcurry13
Level 2: Rookie

 Hi to anyone that works at Telstra, I'll like to try and make someone aware of the poor service on Wellesley Island 4892 and let you know that you post market service is useless! Firstly with the service. I moved from Brisbane to Mornington Island a ...

Craznar
Level 4: Private Eye

I have a new iPhone 12 Pro Max, I'm right next to an active 5G tower, I get 4/4 bars on 5G, I've turned "5G On" and "Maximum 5G data usage" on my iPhone and I've turned off WiFi. I'm getting 5g off peak (3am) speeds of around 100-200/10-20Mbps I'm ge ...

Kimbo1956
Level 1: Cadet

We live in Leschenault 2 klms north of Australind which is just north of Bunbury WA. For 20 years we had appalling Telstra coverage next to 2 major regional centres. We travel extensively throughout Oz and find even tiny!! outback locations have a mu ...

Maldrid
Level 1: Cadet

Hi, I purchased a pre-paid sim online a few days ago, managed to activate it but half way through the activation process the online page seemed to just stall - no confirmation email, text or anything. I tried again to activate it but it says it's alr ...

aju
Level 1: Cadet

I can't make calls

freeguy
Level 1: Cadet

I am using the new iphone 12 pro with Telstra 5g plan. Each time when I entered into a 5g coverage area, the mobile network would either dropped to 3g or become very slow, even lose internet connection with a 5g showing on the phone.

Scott0027
Level 2: Rookie

I live at green pigeon nsw northern rivers. I have a Telstra booster I still have difficulty getting mobile reception I have a iPhone 7 Plus.

motolite
Level 2: Rookie

I’m moving to a new address about 100m away from where I currently live. I have FTTN as does my new house. How do I book a move, but keep my modem? The modem I have is only 12 months old

sam3017
Level 2: Rookie

I went to the Telstra store on Saturday and purchased a Telstra prepaid sim card.Staff initiated the Optus to Telstra porting process. It is end of day Monday now and my porting still hasn't gone through.  When they checked my order at the store earl ...

Craznar
Level 4: Private Eye

I have a new iPhone 12 Pro Max, I'm right next to an active 5G tower, I get 4/4 bars on 5G, I've turned "5G On" and "Maximum 5G data usage" on my iPhone and I've turned off WiFi. I'm getting 5g off peak (3am) speeds of around 100-200/10-20Mbps I'm ge ...

Scott0027
Level 2: Rookie

I live at green pigeon nsw northern rivers. I have a Telstra booster I still have difficulty getting mobile reception I have a iPhone 7 Plus.

m_t
Level 1: Cadet

I have Telstra prepaid Max, and will be in NZ for a few weeks. Previously I have used this in roaming in NZ without any problem using the "extra credit". Now I am confused, it looks like Telstra have simply cut roaming off altogether: https://crowdsu ...

mlivson
Level 2: Rookie

Hi - yesterday I ported my number over to Telstra. I am unable to place/receive calls over VoLTE or Voice over WiFi. I am using an iPhone XS Max and the settings have been set to allow both. See photos of my settings. I have tried the basic troublesh ...

Growlinggecko
Level 2: Rookie

My partner has a Pre-paid plan with Belong which uses the Telstra network but has been unable to make or receive phone calls Is our Telstra installed Stationary repeater the reason why?

kenny-osi
Level 2: Rookie

Hi,Does Telstra offer SIM cards(IPv6) with static IP?

Eva8
Level 1: Cadet

How the **bleep** do I disconnect my Telstra services

poochtab
Level 2: Rookie

We are in Melbourne.
So we are in lock-down at the moment, spending >23 hours a day at home.We are 350m from the Telstra tower.We get 2-3 bars in 4G,4 bars in 3G.
Thursday August 27 - both mobile phones are able to make and receive calls while in the h ...

Winnie_10
Level 1: Cadet

Hi! I'm overseas and I'm thinking about buying a new phone (Xiaomi 9 Note Pro). Could you please tell me the compatibility with Telstra? (see phone details below)Cheers!  NETWORKTechnologyGSM / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & ...

Charles49
Level 2: Rookie

So I bought a pre-paid sim kit online from Australia and had it sent over to Vietnam. I went through the motions of activating it, not a problem. So technically it is activated, however, the problem is there is no signal so can't receive or send any ...

CATS61PKWDS
Level 2: Rookie

 If you've accidently wiped your network settings and realized you can no longer go on the internet over mobile data, like I did... there is help! You need to "create" a new APN even if Telstra is in the registered APN's and input the data as stated ...

Apple81
Level 2: Rookie

Hiya,I understand from previous threads that not all phones work with 5G.Also, it seems that not all regions in Australia can access 5G, even if you have a phone that can, right?So, my question is, where on the Telstra website/internet can I find out ...

Jimdangles
Level 1: Cadet

I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as the ...

CiaoTelstra
Level 1: Cadet

Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...

kq66
Level 1: Cadet

I ordered nbn unlimited in May, and received the smart modem in early June. It has never worked. Of course, I can't TALK with anyone at Telstra, so I've been texting. Every time, I get the response of, "It will be fixed in 48 hours". And 48 hours I c ...

WendyT
Level 1: Cadet

I have an new Oukitel C16 Pro and when I install my active Telstra sim the Telstra network doesn't connect.   It sees Optus and Vodafone.   Any suggestions about what settings to change? 

Leopard2
Level 2: Rookie

Why do you automatically transfer me from Telstra NBN smart modem to roaming network. This slows my downloads to a pathetic slow level. You do this without any authorisayion or consent. Pathetic non service. If you do this once more i will go to a be ...

Muzungo
Level 1: Cadet

I'm currently in Uganda and whilst over here I changed from a post pay account to a pre paid facility and my phone is not allowing me to connect to the main network here (MTN). My android phone is stating that it is now Forbidden. The other main netw ...

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

Flo6
Level 2: Rookie

I’m currently overseas in NZ and I seem to get charged more on my phone bill for having international day pass activated. If the day pass and roaming was turned off was it still possible to use the data from my actual plan or is there no point in pay ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Bun00001
Level 1: Cadet

I had barred sms incoming and outgoing. How do I remove this so I can send and receive sms

Alfo1111
Level 1: Cadet

Customer support mentioned it would just take 1 to 4 hours to complete port in request.  It’s been over 24 hours and the process is still not finished. I discovered the order was on hold when I enquired the below order number in Telstra order track. ...

Vladdy
Level 1: Cadet

For at least a month, Telstra 4G cellular coverage has dropped out in the Sydney underground rail tunnel between Bondi Junction and Edgecliff station. To be precise, it has dropped out in the tunnel segment between Bondi Junction station and the Edge ...

Unhappy76
Level 1: Cadet

Why is Telstras service so **bleep**. It's an absolute bloody joke

Kimbo1956
Level 1: Cadet

We live in Leschenault 2 klms north of Australind which is just north of Bunbury WA. For 20 years we had appalling Telstra coverage next to 2 major regional centres. We travel extensively throughout Oz and find even tiny!! outback locations have a mu ...

Maldrid
Level 1: Cadet

Hi, I purchased a pre-paid sim online a few days ago, managed to activate it but half way through the activation process the online page seemed to just stall - no confirmation email, text or anything. I tried again to activate it but it says it's alr ...

Jay618
Level 1: Cadet

I am currently overseas and lost my phone and SIM and need a replacement.The overseas assistance number +61 439 125 109 does not take me to a customer service employee to arrange. Please help urgently.

LT1212
Level 1: Cadet

Does anyone know when we can expect the 5g in The Vines 6069 to start acting like “Australia’s best 5g network” I get 25mbs on 5g and the same 4g while my Wife gets 130mbs on her 4g with Optus. I was in Osbourne Park the other day getting 300mbs so w ...

TelstraAaron
Level 1: Cadet

Today my cable internet cut out reverting to the backup which has a very weak signal and can’t even load this webpage - having to use my phone. Modem shows internet light off and remains off after power cycling. Tried calling Telstra, but was directe ...

Onholdagain
Level 1: Cadet

Has anyone managed to connect a phone call to Telstra support? The covid excuse is rolled out, even when calling stores. Seems unlikely to me that someone typing in chat or standing in a store can't as safely answer a call. 

MWU
Level 1: Cadet

Hi Guys,My location is Corby Avenue in Concord 2137. I just ported in two weeks ago and basically no signal reception at all when I'm in home. I checked the outrage map it said the service was interrupted due to a planned maintenance, so I assumed it ...

Frothieman
Level 2: Rookie

I used Telstra app to transfer or restore esim. It said it could take up to 4 hrs and when I wake this morning I have a text message from Telstra “Hi from Telstra. We received an order to replace the SIM ******1122. Call us on 132200 if you did not o ...

Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

DanMc123
Level 1: Cadet

Is it possible to put an after business hours message on mobile phone 101? If so can it automatically turn on and off after certain times of day? 

srem
Level 1: Cadet

Concerned about: Dropping the only feature from Long Life Plus that I rely on, announced about 2 days after I did a $70 top-up: 365 day support for International Roaming. I'm in Singapore, working overseas for a while (few years), would like to retai ...

OlliaOlga
Level 1: Cadet

How do I retrieve mobile messages from the one mobile number once deleted?

ukris
Level 1: Cadet

Received a lovely email from Telstra advising me that they are kindly updating my Foxtel and internet home bundle. No extra service, however increase from $129.00 to $150.00 per month. Tried to contact to enquire about the changes,  got the automatic ...

Wombat1940
Level 1: Cadet

Hi I'm in Bali. Locked in since April. Unable to return to Inverloch, Australia. My Telstra mobile phone <Removed for Privacy> has worked perfectly up to 2 weeks ago. Now it shows "No Service" which was not the case before. I need to receive SMS's to ...

JoeX
Level 1: Cadet

I've been trying to call my grandparents who live overseas for weeks now, and there is no dial tone, background music starts playing instantly soon as I dial the number, the same issue is happening on my mothers phone who is also with Telstra. Anothe ...

Naomee
Level 1: Cadet

Hi I’m thinking about purchasing the Microsoft surface duo from America , can you please tell me if this will work on Australian networks . Have attached a picture 

bucko50
Level 1: Cadet

Telstra has notified that international roaming will no longer be available for prepaid freedom plus customers. And that a new feature will be launched mid 2021 . If it will be available for my current service I can deal with that as i dont plan to  ...

Greenscarf
Level 1: Cadet

I didn't realise how bad it is to get through to someone at Telstra, if I knew I wouldn't have purchased a prepaid mobile sim card for my daughters phone and gone with another carrier, Telstra states 4 hrs to activate its now been 24 hrs and still no ...

XLX
Level 1: Cadet

So Telstra decides to cancel all roaming for prepaid accounts on the 13th of October. Like why do that, especially during this vulnerable Covid time when there are alot of people stuck overseas and may need to contact people for emergencies.This is a ...

DC2807
Level 1: Cadet

Hello! Ping changed about 3-4 months ago. Was getting stable 53/54/55 ping, now it doesn't drop below 67 and the average is about 68/69. Tried infinite number of things. Including changing router/modem/network plan. Nothing has seemed to work. When I ...

nickb1979
Level 1: Cadet

4G data services in Bacchus Marsh area (Vic) have been slow or non existent for days now. No outages listed.

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