Network & Roaming

Trying to get my new SIM card activated by Telstra has proven to be a nightmare. To put it mildly, the people that are on the other end of the messages in the My Telstra app are absolutely useless. Take a look at the screenshots of my conversation. H ...

Does any know the technical reason why the View PUK and Replace SIM options don’t show on one of my Prepaid services in the My Telstra app. I’ve not been successful in convincing the chat team to take it on as a fault. But I suspect it’s also a sympt ...

I selected a plan, signed up, received my SIM and installed it on Monday. The activation process asked for my phone number and said it could take “up to 48 hours” to activate if coming from another provider (which it is) - that time was up yesterday. ...

Hi, I've recently upgraded to a 5G iPhone Pro Max and I live in Brisbane and travel to Sydney CBD regularly. I've now had the phone for approx 1 week and have not had a 5G signal on my phone to date.What to do , any help would be appreciated

Hi there. I’m in the Springfield Lakes area, (4300, QLD) and have noticed the last few days that I am only getting 1 bar of 4G reception and am having to use my wireless Internet if I want anything to load. Is Telstra able to provide any advice on wh ...

Telstra says there are no outages in our suburb 4300 yet there are a few of us in our street with no Telstra phone coverage. Broadband, wireless ok. I can't contact Telstra. Have been kept waiting for someone on My Telstra app Help please

When will mobile service be restored in Junee NSW

Porting of number from optus post paid to boost prepaid (telstra). Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have ...

After the port from Optus to Telstra prepaid, everything was working fine. Long story short, they had to do a sim swap after activation, so what ended up happening was they activated a new sim with a new number for me with recharge on it and then cha ...

I am currently in UK and don't want to use my Australian phone other than for WhatsApp. I have turned my phone onto airplane mode, turned off mobile data roaming, removed my SIM and turned on wifi. Is there anything else I need to do to only use wifi ...

Telstra has been upgrading local towers to the 5G network lately which seems pretty pointless to me considering I am lucky if I get 2 bars on my 4G device, usually it is 1 bar and I am not that far from local towers. I think Telstra should finish upg ...

Hi, I have added an Unlimited International Calling Pack to my Telstra Mobile Account. The question is if I ring an Australian mobile number located in Singapore (they are in Singapore) will that person pay the charges on their account or will it be ...

I live at Eagle Heights Zilzie 4710. 18 months ago we had 3 bars 4G. Mods were done to the tower at Tanby Point and we ended with no 4g or 3g service inside. Now recently marginally improved 98 - 105 sim reading service inside and outside 125 -128 4g ...

In park lane Torquay Telstra 4g reception drops out, is 1 bar, or speeds are 1mbs. We holiday same place many times a year, always challenging getting Telstra mobile to work eg Netflix , kayo 

I've had an open incident with Telstra to look into a service degradation near our tower. We live less than 1km from it.We've noticed a big drop in our coverage in the last three months possibly since a electrical storm.We've had a really nice tech c ...

Has anyone been able to redeem the buds for signing upto a co tract with telstra?I wss told by the sales agent i was, but i can not get anyone to send me the buds.Samsung say its telstra and telstra say its samsung. A never ending cycle.Just as telst ...

I bought a new phone for my mother that required a nano sim. Didnt want a replacement sim because that would activate too quickly for me to travel to her as she lives a long way from me, and that would mean her old phone would be redundant and unable ...

Hi, I have a TCL smart TV that can not see my wifi network. I've turned off 'band steering' with no success. It can pick up all of my neighbours connnections, it will detect my phone hotspot but just can't see my wifi.. I've activated 'Guest' connect ...

Being new to this forum, i accidently clicked on answered. I was only given a link to the Telstra page on small cell base stations. This did not give any technical details. It did not give the radius of coverage in a flat surrounding landscape, and t ...

its been 3days now for a prepaid sim activation  ! for**bleep**sake ! all you can do is email with no reply , or talk to someone somewhere in the world ! NOT AUSTRALIA

Currently poor coverage in Earlwood 2206

In roaming in europe. SMS , internet works, incoming calls not- robot tells this number disconnected. telstra support 7 hours solve problem and no result. anyone know what wrong ? postpaid account, iphone 6 and xiaomi a7 , reset network setting , cha ...

A couple of days ago I signed up for a 200gb mobile broadband service and I purchased a Telstra 4gx modem from Officeworks. I am in a large town less than 2km from the nearest tower. My DL speeds are between 3mbs (rarely) and .9mbs most of the time.  ...

Hi, I can no longer receive emails on my PC and iphone.  Only webmail works.I am using Outlook.  I get error 0x800CCC0e, cant download inbox.I have tried a different client eM Client but it will not even connect to my bigpond address.I have not chang ...

I ported my mobile number from Spintel (on the Optus network) to Telstra a week ago. Telstra support say the number porting has been successful, however I have the following issues: 1) Intermittently, people have told me that when they call my number ...