Level 1: Cadet

Black Spot

Hi there,

I just moved into my new house and it seems it is in a black spot. Could you please help me with this matter. We cannot have any call in our house.

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Level 25: The Singularity
Level 25: The Singularity

Re: Black Spot

Never post your address in a public forum such as Crowdsupport.


As it is a very new estate, not attached to an existing estate, coverage issues may arise as the infrastructure lags behind (customers are needed in an area before new towers are built).


The coverage map indicates that you should have 3G & 4G coverage in that location and there are a couple of towers within 2.5km of you.


If you get coverage outside your house, a Smart Antenna device may assist in extending coverage to inside the house. See What's the mobile 4G Smart Antenna & how do I install it? | Telstra Support

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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