Cable Internet Outage

[TelstraAaron]

Today my cable internet cut out reverting to the backup which has a very weak signal and can’t even load this webpage - having to use my phone.

Modem shows internet light off and remains off after power cycling. Tried calling Telstra, but was directed to a chat where I have no response. 

Any suggestions?

[Toriee]

Hey @TelstraAaron

Hope you managed to get this one sorted. For future reference, our outage page via https://tel.st/b2tyq will usually be the best place to check when an issue occurs however keep in mind restoration times may change or show as 'to be confirmed'.

If there are no outages when you check your address under 'home phone' or 'Internet', I'd recommend switching off the modem for a full 10 minutes & reboot to see if this fixes. Once you've done that, allow it some time to reconnect.

If it doesn't help, the next step would be to login & complete https://tel.st/kj7sy as it may fix the issues.

If there are no disruptions when you check our outage page & coverage has lessened, it's best to report the issue to our tech team. They can be contacted in your My Telstra app https://tel.st/jz3tm Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/eb42x