lironl2
Level 5: Eagle Eye

Calls to some Optus numbers going straight to Voicemail, no announcement.

I'm having a weird problem.  When I call two people, occasionally I get diverted to voicemail, but for some reason I don't even hear the recorded greeting, just a long pause and the beep to leave the message.  Both people are on Optus mobile.  At other times their phone rings as normal and if they answer I can talk to them, etc.

 

Is anyone else getting this?

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5 REPLIES 5
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Calls to some Optus numbers going straight to Voicemail, no announcement.

Does it happen when you call people on other networks?

 

Have you tried calling thos numbers from another device or your home phone?

 

It could be that Optus have made changes to their voicemail system or new plans (as carriers are wont to do without notice to customers. The recipients may have set something as well or have new handsets??.

 

My Optus numbers are working normally though, complete with message. 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
lironl2
Level 5: Eagle Eye

Re: Calls to some Optus numbers going straight to Voicemail, no announcement.

Just tried calling from my landline (also Telstra and on the NBN), same result.  So it's not unique to Telstra mobile.


One of the two friends I mentioned didn't change their plan or their greeting.  I don't know about the other one.

 

Most of my friends are with Optus so it may take awhile before I can see what happens with someone not on Optus.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Calls to some Optus numbers going straight to Voicemail, no announcement.

It's good that you can rule out it being calls from the Telstra mobile network...  ruling out 'possibles' will help work out what the issues are - those sorts of problems can be painfully time consuming to resolve...

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
lironl2
Level 5: Eagle Eye

Re: Calls to some Optus numbers going straight to Voicemail, no announcement.

I've done some more experimenting and this is what I found out.

 

I have three friends on Optus.

 

* When I call Friend 1 or 2, I don't hear their recorded announcement.  Between the end of ringing and the beep, there is silence for the amount of time that the announcement would normally take.

* When I call Friend 3, I do hear their recorded announcement.

* When Friend 3 calls Friend 2, he does hear Friend 2's recorded announcement.

* Friend 1 & 2 have Samsung phones, while Friend 3 has an iPhone.  While this shouldn't make a difference if the call isn't answered, it may make a difference if the voicemail is handled via a different system at the carrier, e.g. if voicemails to people with a Samsung phone are sent to a system which forwards them via MMS while voicemails to people with an iPhone are just handled by a standard voicemail system.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Calls to some Optus numbers going straight to Voicemail, no announcement.

You should probably ask the question over at Home - Yes Crowd (optus.com.au) as it would seem to be a problem with the Optus system (as call is ringing and then being handled by Optus' voicemail system, albeit with faults).

 

Optus also introduced Visual Voicemail for iPhones in April 2021, so the Voicemail for the iPhones are handled differently as non-iPhones are handled through Optus' own Voicemail system.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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