Level 1: Cadet

Can's access MyModem

I can't access MyModem. I can only have internet by connecting my PC directly from the nbn Connection box. When I connect the nbn connection box to my Telstra smart modem, I don't have internet at all.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Can's access MyModem

Have you tried factory resetting modem? To factory reset modem press reset button for at least 10 seconds using a bent paperclip or similar device. On Gen 2 Modem reset button is located on back off near LAN port 2. On earlier modems it is located on front below power button.


What colour are the lights on the modem?

My Telstra

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