CompuWay
Level 2: Rookie

Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

I find this absolutely ridiculous. I have spoken with Telstra Technical Support and they are absolutely clueless.

 

I can't send or receive an ordinary SMS / Txt message via Wi-Fi through Telstra.

 

I am sitting next to a mate who has exactly the same phone with the same settings switched on and he is fine, he can send and receive SMS's all day long. Of course he is with OPTUS !!

 

This is direct from the OPTUS web site "

CALL AND TEXT OVER YOUR WIFI CONNECTION

Extend your connectivity even when you're out of range of our mobile network. Optus WiFi Calling lets you make and receive calls, MMS and SMS from your smartphone over an accessible WiFi network connection.

Available to Optus postpaid customers with selected compatible 4G devices, WiFi Calling lets you call and text as normal when you’re at home, in the office, or out and about in places where you can access WiFi.* You don’t need an app, just a compatible smartphone. Simply enable WiFi Calling in your phone settings and connect to WiFi. There are no additional fees - your calls and messages will be charged as per the rates in your existing mobile plan."

 

Are you joking ??? Why is this not available via Telstra ?????

 

Frustrated!

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Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

What phone do you have?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
CompuWay
Level 2: Rookie

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

Hi Jupiter,

 

I have a Samsung Note 8. I talked to another colleague last night who has a new iPhone 10 and he has the same issue. The other chap has a Samsung S8 with Optus and works perfectly.

 

It is definitely a Telstra issue. 

CompuWay
Level 2: Rookie

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

I have Wi-Fi calling turned on and can receive and make phone calls with my phone ....but no SMS Smiley Mad

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

Telstra's Wifi calling does not include SMS

 

https://crowdsupport.telstra.com.au/t5/Announcements/Telstra-Wi-Fi-Calling-FAQ-s/ba-p/619260

 

 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
CompuWay
Level 2: Rookie

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

Thanks Yastiandri,

 

I suppose the real question is why is SMS messaging not switched on as part of the Wi-Fi calling service. It is technically possible and other service providers have the functionality turned on as part of their service.

 

Do you know who I should call in Telstra to pursue this matter... and not technical support as I have already had three very frustrating phone calls going over exactly the same ground with NO result. Is there someone in Telstra (in Australia) that I could contact?

 

Thanks....

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

Technical support wouldn't be able to help as it is not up to them what services Telstra provides. The decisions and implementation of services like WiFi SMS would be up to the mobile product team, which are not customer contactable

 

You can put in a complaint via https://www.telstra.com.au/contact-us/feedback-complaints

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
CompuWay
Level 2: Rookie

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

Thanks Yastiandrie,

 

Yes I do understand that technical support are very generalised and are not be able to provide a solution to a service that Telstra provides. The frustration results from going through the same stuff each time, It's a phone problem, it's a Samsung issue, have you returned the phone, remove the SIM card etc. I am trying to get a number or contact details of someone that can help.

 

Thanks for the contact details. I have sent off the same questions to them.

 

Cheers...

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

The Note 8 isn't currently listed as being compatible with Telstra Messaging (Rich Communication Services), which is a bit odd given that the Galaxy S8/S8+ and S7/S7 edge are.

 

It is this service that allows SMS to be sent via Wifi (but only to people who use RCS).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
cityfarmer55
Level 1: Cadet

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

equally frustrated! I am on a farm outside mobile coverage and my partner, with Optus and the same samsung galaxy s7 edge, can make calls and sms!! Telstra is way late, and I have been with Telstra coz of better coverage! Will seriously consider switching at contract renewal time. Telstra - TELL US WHAT IS HAPPENING!!

cityfarmer55
Level 1: Cadet

Re: Cannot send or receive SMS / Txt message via Wi-Fi through Telstra.

I am close to moving to Optus because sms over wifi (inside my farmhouse) is more important than the slightly better overall coverage offered by Telstra

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