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Level 1: Cadet

Cant contact telstra

My service isn't working for some reason and the only way I can get in touch is through the my telstra app. The app doesn't appear to let you use chat with out a data connection, it just gets stuck on the loading screen. I can't use my computer because of resource on the website leads you to download the my telstra app... which doesn't work

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3 REPLIES 3
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Level 25: The Singularity
Level 25: The Singularity

Re: Cant contact telstra

Are you able to connect your phone to your home wifi network?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 1: Cadet

Re: Cant contact telstra

Even when I'm connected to my home wifi it gets stuck on the loading screen

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Level 25: The Singularity
Level 25: The Singularity

Re: Cant contact telstra

You will need to reinstall the My Telstra app in that case. That usually fixes that problem.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more