Change carriers

[Newbie000]

I want to change from telstra to Optus. I bought a new SIM from Optus. I want to keep my Telstra number but I did not leave my Telstra SIM in the phone. Now when I try to activate the new SIM it tells me I have used all my goes at porting my number. Can this still be done.

[Ozmoz]

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@Newbie000 wrote:

I want to change from telstra to Optus. I bought a new SIM from Optus. I want to keep my Telstra number but I did not leave my Telstra SIM in the phone. Now when I try to activate the new SIM it tells me I have used all my goes at porting my number. Can this still be done.

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Hi @Newbie000 

When porting to a different carrier you go to their website and do it all from there. You don't have to keep the Telstra SIM in the phone to do it.

If you are having porting issues you now need to contact Optus support.