Coverage

[Jimdangles]

I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as there is a high volume, the link to the outage map does not work. When I call to report an outage I am diverted to report the issue via chat on my phone, which I can't do because there is no coverage. 

[Jimdangles]

What can I do from here? 

[Jupiter]

You can't report coverage problems online at the moment as the form has been removed.

With using the app on your phone, if you connect your phone to a wifi network it will still work.

[Jimdangles]

There is no Wifi network available. I feel I am going in circles with trying to report this problem. If they don't know how can anything be done.

[Jupiter · Accepted solution]

You could try sending an email to Basestation.Enquiries@team.telstra.com and let them know of the location of the problem.