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I've tried to report an outage relating to mobile coverage for the last three days. Since Monday there has been no data. This is the case for any Telstra customer I have spoken to in the building. I'm unable to report the outage on the website as there is a high volume, the link to the outage map does not work. When I call to report an outage I am diverted to report the issue via chat on my phone, which I can't do because there is no coverage.
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You could try sending an email to Basestation.Enquiries@team.telstra.com and let them know of the location of the problem.
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Re: Coverage
You can't report coverage problems online at the moment as the form has been removed.
With using the app on your phone, if you connect your phone to a wifi network it will still work.
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Re: Coverage
There is no Wifi network available. I feel I am going in circles with trying to report this problem. If they don't know how can anything be done.
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You could try sending an email to Basestation.Enquiries@team.telstra.com and let them know of the location of the problem.
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