J920
Level 1: Cadet

Dialling local numbers needs area code now

Answered

Why do I now need to use the State area code to call local numbers? I’m in Tasmania, if local numbers are called, from either landline or mobile without an area code, they are directed to random numbers in Canberra. This is happening with every local number

2 ACCEPTED SOLUTIONS

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Dialling local numbers needs area code now

That sounds like a fault in the system. You can report it via 132203 or go through https://fix.telstra.com.au and at the end of the troubleshooting process it will put you through to a consultant if it can't fix the problem.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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SteveW_52
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Dialling local numbers needs area code now

Has to be a system issue then.. you will need to report it..  but you can also look here https://outages.telstra.com/#/  to see if there are already reports about the problem..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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5 REPLIES 5
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Dialling local numbers needs area code now

That sounds like a fault in the system. You can report it via 132203 or go through https://fix.telstra.com.au and at the end of the troubleshooting process it will put you through to a consultant if it can't fix the problem.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Dialling local numbers needs area code now

Sounds like you service thinks you are in the ACT? Does this happen when you are out of the house (away from your Wi-Fi) and you aren't using a VPN?

 

What is the Time and Date set to?

 

Do you know if anyone else is having the same proble (family, friends, work etc.)?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
J920
Level 1: Cadet

Re: Dialling local numbers needs area code now

Yes many others having the same issues, and those on the other end are saying they are getting heaps of calls looking for the same place, not them. Time and dates seem to be fine

SteveW_52
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Dialling local numbers needs area code now

Has to be a system issue then.. you will need to report it..  but you can also look here https://outages.telstra.com/#/  to see if there are already reports about the problem..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

View solution in original post

J920
Level 1: Cadet

Re: Dialling local numbers needs area code now

Thanks, reporting it now

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