Disabling Band Steering on 4GX modem

[Megan36]

Hi, my Eufy HomeBase2 is unable to connect to a wifi that runs both 2.4 and 5GHZ, it can only connect to 2.4GHz ONLY. How do I disable band steering on the Telstra 4GX hotspot settings page? 

[cf4]

What model Telstra 4GX hotspot do you have?

[Megan36]

MF985T

[cf4]

I don't think that modem has the ability to disable band steering. Even with band steering enabled most 2.4 GHz device should still connect.

Try changing the security mode or the channel bandwidth of the 2.4 GHz WiFi band. Also could try selecting a different 2.4 GHz WiFi channel.

[Megan36]

Thank you, i will give this a go and let you know how i go.... no wonder i couldnt find the disable button haha.

do you know if there is a cord or adaptor that i could use to plug the 4GX hotspot directly into the Eufy device? 

[cf4]

I don't think there are any USB to ethernet adapters that will work with the 4GX Hotspot.