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Level 1: Cadet

International calls failing to connect - with no explanation

This has been happening for a couple of weeks intermittently.

After pressing dial - withing 2 seconds a single bleep and then 'call ended'.

On mobile phone I get no explanatory message

Tried rebooting phone and using another phone - same deal. Local calls to landline and mobiles working fine.

On landline, still no luck however I get a "this number cannot be reached" or "this number is disconnected" have same issue with dialing the UK and the USA.

Nothing on Telstra site to suggest any issue.

I thought it might be congestion - but you normally get a message to this affect.

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1 REPLY 1
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Level 1: Cadet

Re: International calls failing to connect - with no explanation

I just spoke to Telstra international call support as I am having the same issue calling USA from Australia.   Call Centre confirmed issue as 'Known' however they are not posting it as a fault on Telstra sites as they say the problem resides in the USA. 

 

At this time they do not have a resolution timeframe.

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