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Level 1: Cadet

International roaming

Answered
How can I recharge my prepaid ipad whilst traveling overseas? All the Telstra sites are telling me to get off wi-fi and connect to the network but I HAVE RUN OUT OF DATA. I can do anything on wi-fi here except buy data from Telstra. Gerd Schenkel executive director, you have sent me an email telling me to connect to m.telstra.com to buy a browse plus pack and I'm trying however when I do it says it dosnt recognise me and connect to the network.
1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Accepted Solution

Re: International roaming

If you log into My Account at https://www.my.telstra.com.au/myaccount/home then you should be able to select 'Recharge' from your available services.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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3 REPLIES 3
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Level 23: Superhero
Accepted Solution

Re: International roaming

If you log into My Account at https://www.my.telstra.com.au/myaccount/home then you should be able to select 'Recharge' from your available services.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

View solution in original post

Level 1: Cadet

Re: International roaming

Thanks so easy, solved in one sentence where they had emailed me a page full!! I had tried via the 24/7 app but that wouldn't work. Thank you
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Level 23: Superhero

Re: International roaming

Glad to see you're up and running again Smiley Happy
Thanks for coming back and letting me know it worked.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more