Highlighted
Level 1: Cadet

International Roaming

Answered

 

I recently transferred the balance of my services to Telstra.
I recently arrived for work in China and will be working in USA in about one week.
My iPhone is not working!!!
When I was with Vodaphone/3 my phone would automatically connect to a local carrier and I would be able to make and receive calls.
Now my iPhone is in SOS ONLY mode.
This is a big problem.
I've tried turning my phone off and on again but this hasn't helped.

Can someone PLEASE let me know what to do to fix this problem?
This matter is both important and urgent!

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 12: Master Detective
Accepted Solution

Re: International Roaming

Hi Falcon,

 

Are you now on the air in China and/or USA? For international roaming you can also activate online.

 

Cheers

I'm glad I can offer help, but please note all posts are my personal advice or opinion and do not necessarily reflect the view or policy of Telstra.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
8 REPLIES 8
Highlighted
Community Alumni (Retired)

Re: International Roaming

You need to enable International Roaming.... You can try LiveChat but I'm not sure if they can do this if your a new customer.

----------------------------


New Users - Click Here!

Highlighted
Level 1: Cadet

Re: International Roaming

Ben_F,

Thanks very much!

I'll try that.

Regards,

Falcon

Highlighted
Level 12: Master Detective
Accepted Solution

Re: International Roaming

Hi Falcon,

 

Are you now on the air in China and/or USA? For international roaming you can also activate online.

 

Cheers

I'm glad I can offer help, but please note all posts are my personal advice or opinion and do not necessarily reflect the view or policy of Telstra.

View solution in original post

Highlighted
Level 1: Cadet

Re: International Roaming

Hi QuertFu,

Thanks very much for that!

I managed to get onto Telstra via LiveChat.

They were able configure International Roaming.

I'm now up and running.

Regards,

Falcon

Highlighted
Level 1: Cadet

Re: International Roaming

Sorry, I meant QwertFu. : )

Highlighted
Level 1: Cadet

Re: Live chat support

Hi I would like to know what Overseas Airtime charges are when it appears on a bill?

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Live chat support

It is for receiving a call when you are overseas (typically in USA, Hong Kong & Singapore).  It is charge by the network you are roaming on.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Support Team
Support Team

Re: Live chat support


@Peta05 wrote:

Hi I would like to know what Overseas Airtime charges are when it appears on a bill?


Happy to help Smiley Very Happy

To confirm. Are you referring to roaming data, or calls made from overseas or other?

PS I have moved your post to this thread as this was relevant to your question 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more