Fikia
Level 1: Cadet

iphone 6 no service

Have no signal on my mobile phone just an SOS but service is active with Telstra. Tried resetting Network settings & restarting phone but no avail . Reported the fault to Telstra but couldn't help me . Put an fault with Trouble Ticketing. Have been with out no signal for 2 days. Could it be the SIM card - faulty ?

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3 REPLIES 3
Caaf
Level 23: Superhero

Re: iphone 6 no service

Hi, I'd certainly go down the dead sim path. I don't supose you have a family member or friend that could offer there sim for a brief test, just to rule out the phone?

Failing that you could pop in to a Telstra shop and they could offer a replacement sim (and activate it) for the phone.

Cheers,
Dave

KiahHickson
Level 1: Cadet

Re: iphone 6 no service

My phone has just popped up with SOS only today. I recently changed plans and received a new iphone 6s and continued to use my previous sim card. Maybe this is the problem. I am in the queue waiting for some feedback at the moment. 

 

They did send a new sim card with the phone but I didn't think this was neccessary to place as the instructions provided didn't state that I needed to replace my current sim with their new one. 

 

Also I have logged on and I can see that on my account they have not updated my current plan to replace my old plan. 

 

Weird. I will post the outcome - if there is one. 

Matt_Telstra
Telstra (Retired)
Telstra (Retired)

Re: iphone 6 no service

Hi KiahHickson,

 

How did you go with this issue? Do you require further assistance?

 

-Matt W

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