Level 1: Cadet

iPhone 6+ saying sos only or no service on Telstra plan.


Lately my iPhone 6+ (That I have only had for 1 year) has been registering as sos only or no service for no apparent reason. I am on a Telstra plan, so it definitely isn't a problem with credit and I am living in the Kilsyth, Victoria area and have never had this problem before.

I have the latest version of iOS installed so that isn't the issue either. When it occurs I try switching aeroplane mode on and off, resetting network settings, completely powering off the phone, turning wifi on and off and taking out the sim and putting it back in but nothing seems to help. It just eventually finds service when it chooses to. My phone hasn't been dropped and has been in a heavy duty case since I got it so a damaged phone isn't the issue either.

I need this issue fixed. I pay a lot of money to be with Telstra (I also have mobile broadband with you guys) but this issue is seriously making me consider switching providers. I need my phone for both work and uni and I'm unable to make calls because of the issue (I can't even call Telstra to try and sort this issue because the phone cuts out randomly.

Please help.

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Level 23: Superhero

Re: iPhone 6+ saying sos only or no service on Telstra plan.

In all honesty, the most common cause of this is a faulty sim card.

As a first step I'd suggest heading into your local Telstra store and asking for a 'sim swap' to a new sim. This takes about 5 minutes and is at no cost. Just make sure you have some photo ID on you.
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Level 24: Supreme Being
Level 24: Supreme Being

Re: iPhone 6+ saying sos only or no service on Telstra plan.

Kilsyth, VIC4G
Current Interruption
Some 4G Mobile customers may experience difficulties making or receiving voice calls or using data services in this area.
07 Feb 2016
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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